Wanna read the letter I just e-mailed to WDW about my upcoming trip?*SMALL UPDATE 1/29* About This Page:

[Jenny Pooh]

I have had major issues with my upcoming ressies to WDW (see my post in Staying in Style) So this is the letter I just wrote and sent to WDW. Whatcha think?


To whom it may concern,

On January 20, 2006, I called the central reservations office to reserve a room for one night for my mother at the Wilderness Lodge. I informed the operator of my upcoming trip to the same resort and gave her my confirmation numbers that I received when I booked the rooms online. I used the Walt Disney World website for Best Rate program for Annual Passholders to book my rooms and put down deposits for both. At the time of the booking on November 21, 2005, I was only allowed to secure one room at a time although I needed two rooms for my entire travel party of six. I booked two separate rooms with my annual pass and everything seemed fine with my reservation. When the operator I was speaking to on January 20th looked at my reservations she informed me that I was not allowed to have two separate reservations and they would be canceled. I was shocked at this information. I had only followed what the website instructed me to do. When asked what I should do the operator put me on hold for 15 or so minutes and when she came back she said there was nothing that could be done and my reservation could not be guaranteed and most likely canceled when the system caught that I had two reservations. The operator then went on to say that since this was my mistake I would have to “cross my fingers” and “hope for the best” that when I got to the Wilderness Lodge on February 27th I had two rooms. I explained to her that I was flying in from New Hampshire and couldn’t just “hope” that the system hadn’t canceled my reservation. The operator kept telling me that it was my mistake and I must have “tricked” the system. I couldn’t believe what I was hearing and my frustration got to me and unfortunately I started to cry. I, in no way, did anything but follow the instructions on the Annual Passholder best rate website. I informed the operator that I needed a guarantee that I would have two rooms when I arrived. She then put me on hold for a second time. 15 minutes later she came back and said that they had put a note on the reservations that would guarantee the rooms for me. I was very happy to hear that that could be done, yet I was also perplexed as to why she could now do what she could not do 15 minutes earlier. After that was taken care of I was able to reserve a room for my mother for the one night and I thanked the operator for helping me and asked for a confirmation letter. Before the operator finally understood what my situation was and helped me, she made me feel like I had done something wrong and that I was some how ‘cheating’ the system. As of Today, January 28th I still have not received a confirmation letter regarding my reservations.




I am writing this letter, not in anger, but in the hopes that it will better help your employees to deal with such a unique situation. I am a loyal Walt Disney World guest with over 12 trips to the resort in the past 10 years and this would be the very first time I have ever had a problem. If you look back in your records you will see that I have been an Annual Passholder two previous times and was thrilled that I was able to purchase another annual pass knowing I will be able to visit Walt Disney World many more times in 2006.

[SuperKate]

Looks good to me! I hadn't read of your situation before, but I would have done the same thing. Let us know how it goes. [img]/ubb/images/graemlins/luck.gif[/img]

[EeyoreNeedsLoveToo]

sounds good -- I'd be interested in hearing the response!

[MickeyMAC]

Your letter looks very good. Please keep us posted as to what happens.

[mac]

Looks good Jenn, keep us posted.

[CinderAbby]

The letter looks good to me also. You're not accusing any one in particular about anything, nor are you expressing any kind of anger - which I have trouble keeping out of letters. You are simply expressing what should not have been an upsetting situation. Good luck. I'd be interested to know what kind of response you get.

[mestitch]

I think it looks great. It's really good to let them know what happened. And I agree to how odd it is that she finally did something that she said she couldn't do 15 minutes earlier. I am also interested in hearing any response that you get!

[ariel14]

Good letter. Keep us posted!

[Cam22]

Good letter! Like everyone else I'd like to know how it turns out.

[iamgrumpy]

Looks Great and I would have done and said the same thing! I'm sorry you had to go through that!

[gwugirl03]

Looks good! Let us know what happens.

[MAria R]

Sounds good, keep us updated!

[KrisLuvsDisney]

[ QUOTE ]
I think it looks great. It's really good to let them know what happened. And I agree to how odd it is that she finally did something that she said she couldn't do 15 minutes earlier. I am also interested in hearing any response that you get!

[/ QUOTE ]

My thoughts exactly! That was very rude of her to do you that way...they should be informed.

[RobinKay6573]

Great letter! Sadly many of the CR people don't have alot of "disney magic" [img]/ubb/images/graemlins/frown.gif[/img]

[Shell_of_the_South]

Good for you. I'd be interested to hear their response. It seems ridiculous that you couldn't reserve more than 2 rooms! What would they expect a party of more than 4 to do, especially since you can't put more than 4 to a room?