Has anyone ever wrote a complaint letter? About This Page:

[mickey0823]

I put up a post about a month ago regarding some of the bad experiences that my family and I had on our recent trip to WDW. I said that I was considering writting a letter to complain about these things and I was looking for some feedback. Well, I wrote the letter and included all of our reservation info and I sent pictues of our dirty room. I also explained that this was not the first time that this has happened to us; when my husband and I went to WDW two years ago on our honeymoon our room was dirty then too. Anyway, someone from Disney called about a week after I sent the letter out. I was not home to answer the call, but my grandmother was here and she took it. They told her to tell me that they had received my letter and that a Disney rep. would be in contact with me in the very near future. Well, that was three weeks ago and I have not heard anything back from them. I would really like to speak to someone and I guess that I'm getting a bit impatient! So, I was wondering if anyone else has ever wrote a letter to Disney before. If so, how long did it take for them to respond? Thanks in advance, Jenn.

[krisk11]

I have never written a letter to complain about Disney but I wrote one once to the Days Inn regarding a stay in Baltimore in June and I never heard anything. I guess they chose to ignore it which is a shame because we stay in hotels alot due to my dd playing travel ice hockey and I won't stay at the Days Inn anymore. I hope you hear from them soon. Maybe Kelly could help you (goofy4goofy) she works at Carribean Beach.

[DogLady]

I wrote a letter of complaint once about WL and NEVER got a response. so i guess that someone even bothered to call you was a good thing.
Your grandmother didn't happen to get the person's name and number???
noreen

[RobinKay6573]

I wrote a letter and complained about something really stupid (wondered why the characters were not dressed up in Christmas attire on Christmas Day). I got a letter about 3 weeks later and was asked to call. I called the next day and talked to a very nice Customer service rep named Rachelle. Rachelle sent me a photo of Mickey and Minnie dressed up for Christmas and a one-day Hopper pass. It was very nice and unexpected.

Good luck...I hope you receive a response. If you don't get a response send another letter and make a photocopy of the first one.

[Lilianna]

I would follow up for sure. I'd give it another week though. That way you can say it has been a whole month and no one has bothered to contact you. (A month sounds better then 3 weeks.)

I'm sure no company likes complaints, but you would think Disney of all companies would handle it better.

[iamgrumpy]

After my trip in May my mom wrote a letter to Disney about our stay at POFQ we had an incident with getting locked out in our bathing suits and having to walk back to the front desk twice to get it fixed. and the pool not being functional most of the trip and the hot tub being used as a kiddie pool. Mind you we did complain while we were there and nothing was done then. My mom wrote the letter and we received a response by phone but nothing else just an I'm sorry. Which is all we expected but a month for a reponse seems like a little too long to me. I would either write a follow up letter or call customer service!

Amy

[snapperbaz]

I wrote after being locked out of our room on arrival at POR-we waited with all our baggage straight from the airport outside in the heat. The key would not work despite getting a new key at reception (the women at the desk thought I was an idiot and wasn't using the key properly!). We waited about an hour and a half before someone came and got us in and sorted the electrics in the door that was faulty. Disney got in touch about 3 or 4 weeks later with a few offers and a huge sorry for the incident so it was well worth writing...I also wrote a complaint about the truly awful burgers that were not even half cooked at Disneyland Paris last year and that was worth complaining about as well. keep on hassling them-after all they have taken your hard earned money!

[daemonguy]

I think the trick is, to get some attention.
What I mean is, simply sending it off to a department will not do -- usually.
I have never sent a complaint in about Disney, but I did send one to Alpine for my car stereo.
Long story short, I bought a high-end unit, which failed repeatedly to the point of being absolutely ridiculous. I sent a letter directly to the customer relations director for Alpine USA AND (get this) dug up the Japanese CEO's name and address using the Internet. Copied the entire letter to him, as well as a kanji translation (thanks Google).

1 week later I heard back from the VP of customer relations asking why he had received a call from Japan.

I now own a brand new (updated) head unit AND had it installed -- at no cost.

My point is, you have to direct (read: target) your complaints. They also (for checks and balances) should go to more than one person, as a carbon copy (cc). I would do this as a written letter and NOT an email.

In your case, find out the hotel manager's name, and his boss' name. Then, customer relations dept. for all disney resorts must have a director and perhaps the VP of parks and activities. For the cost of 4 stamps and a little time, you might be surprised at the outcome.

Cheers, and best of luck.

[Disney Franatic]

I wrote a letter a couple of years ago when I fell on a Disney bus. I was upset because the bus driver didn't say a word or check to see if I was okay. Someone just yelled to the driver not to move the bus because I had fallen. It was one of the handicap buses and I was sitting on a seat in the back with my grandkids. When I went to get up my mind was thinking that I was stepping to a flat surface, not a step down and lost my footing, fell, and broke my wrist. Since I was at a bus stop at our resort, we got out and went in to the lobby, and the staff at CS called for help for me. The staff at CS was very attentive. I wrote to WDW and did get a call back from them. The only thing they said was that the bus driver was not equipped to help me. Come on, it's a handicap bus and she must know something since she is transporting disabled people! I felt she should could have at least asked how I was and radioed for help. Nothing!!! I never heard from WDW again after that first call. Needless to say, I was disappointed. We've gone back, but I don't sit on those elevated back seats on the bus anymore.

[dopeyfan]

I wrote a complaint letter after our first trip b/c even though my reservation letter had the correct dates on it, they had booked our 2 rooms for different arrival dates. One was booked for the correct date and it had the other booked for 2 days later. Luckily, I had my letters to prove I booked the right dates. Anyways, I asked for the manager at ASM and he never came out--he sent a CM, who was nice but I asked for the manager. Anyways, I sent my letter via e-mail. I did get a response and they sent us 5 park tickets since we missed like 3 hours in the parks due to their mess up. I was very happy with their response. Maybe you should try e-mail? Best of luck to you!!

[snapperbaz]

Just remember that Disney is not the cheapest of vacations so the way I see it is we pay top dollar for the privilege of being entertained-if it stops becoming entertaining then something needs to be addressed. When their CEO's earns millions of $$$'s out of us Disney fans then a complaint letter is a definate and certainly not a maybe.

[Wondcat]

I wrote several years ago about our really bad experience at All Star Music. It was really bad! They wrote back, sent five 1 day tickets, there were five of us and the letter was good for 20% off of our next stay at a Value. I used it last year at Pop Century. I was very happy.

[Tom's Widow80802]

I have not written a complaint letter but I wrote about an annual pass that we bought before my husband was diagnosed with cancer, he passed away after only using it once and since it was activated under his name I could not use it. It took them about three weeks and they called me, very friendly and helpful they refunded the money for the ticket

[partypooh]

I didn't write a letter, but sent an e-mail when they stopped the extra magic hour. I got a phone call shortly after that. The person was very nice and said they didn't forsee bringing the EMH back. Hah! I quess enough people complained about that to get it back! That is ONE of the main reasons we stay on property!

Jill