Ohana - What gives?!? About This Page:

[NJMama]

We've eaten at Ohana several times before for both character breakfasts and dinner and have always been very pleased.

Our visit last week though could ruin that run! And unfortuantely, it was the first time my parents had been so let's just say they weren't impressed.

First, our seating was not great. We were over on the right-hand side, which is just the luck of the draw. However, including little ones in the fun is rough from there. But since we weren't willing to wait another 1/2 hour for a different table, that was sort of our choice.

What really got me was the food and service. I've never had a bad meal there, but here you have it. The steak was dry as a bone. The skewers took so long to arrive at the table they were cold. The waiter, whose name I didn't catch because he was never around, could not be bothered with us. But I noticed that the table next to ours that was running up a nice bar tab received some attention. It was so bad, that my glass was only filled twice during the course of our entire meal. That means I spent most of the meal choking down dinner!

And the capper, went to the ladies room after dinner and it was GROSS. I simply don't expect dirty, sloppy lounges at the Polynesian.

I spoke with the manager, Shandon, about the disappointing experience. He assured me he would look into things and give me a call the next day to chat. He never did. Another disappointment.

Anyone else ever had a bad experience at Ohana? Never thought I'd see the day.

[chezp]

I'm so sorry to hear about your experience at 'Ohana, especially as it was your parents' first time there. I'm also sorry to hear that the manager never called you. Perhaps you should put tell Disney in writing about what happened?

[NJMama]

I'm definitely going to write to them. Glad to see you think I should too. I was pretty stunned by the whole evening!

[TiggerTails]

Ohhh dear, sorry you had a bad time.

We are eating there next week, hope they have it sorted out by then!

[DrDolphin]

Sorry to hear you had a bad time. I have never had a bad night at 'OHana -- do you have the receipt? It shoud have the server's name on it.

[NJMama]

Hmmm - that's a good idea. I'll bet the receipt is floating around somewhere.

[ladyt]

We were there last week also. What night were you there? Our food was excellent. Our server, Rosa, was great. She cheered up my dd (who was upset over not getting what she wanted at the gift shop), made sure we got to try all the meats and was very attentive. Aside from being extremely crowded (it was pouring rain so everyone staying at the Poly wanted to eat there) we had a good experience. Sorry to hear about yours. I would definately voice your concerns to Disney management.

[SHEANA1226]

Sorry to hear that I will be there in a month and a half and I hope everything is sorted out! I have a PS for dinner and breakfast!

[Jillybean]

We've been twice and our second experience was by far better. We had very slow service the first time (sounds very similar to your experience) and we were seated not too far behind the bar and the hostess stand. We didn't even know that activities were going on because we were so far removed.

I would definitely write a letter because this is too good of a place to let go. We had great service, location and food the second time!

Good Luck!

Jill

[Nala]

Sounds like we may have had the same server. The guys who brought the meat around were great though and the food was to die for. We also had a window seat and a view of Wishes so we were able to overlook our not too Disney server.

Sorry things went so badly for you. And for the manager not to call you back is just not right. Please do send a letter to Disney. I think they want to know when their employees drop the magical ball.

[loobyoxlip]

I've never eaten there, but I'm sorry to hear what you went through.

[mestitch]

We have also eaten at 'Ohana twice and absolutely loved it the first time but were a little disappointed the second time. Believe it or not we were seated at the same exact table back in Dec. that we sat at on our first trip the year before! We were right against the window at a little 2 person table with a view of the dock We were surrounded by large parties and the characters couldn't fit through to get to our table. It kind of made me sad b/c it was our last day there (just like our first trip) and I wanted it to be as special as it had been before... We did have a great waitress though who helped us get some photos with the characters. This year we have decided to try Chef Mickey's instead.

[LLaffinPlace]

I too hope things will be okay when we are there in April. We are planning to eat there for the first time and, as you might expect, have high expectations. We have even discussed going back a second time and taking our friends.

[Tink and co.]

We had a similar experience on our trip last November. And our table was sticky and covered with the previous party's food. Yuck! I had to ask twice for them to wipe it off, and then they left the rag for me to do it. We were expecting a really great meal, and the meat was really dry. We were never given the opportunity for seconds of anything, and we did like the bread and the pineapple at the end. We never even got refills on our sodas. It was very disappointing We will probably not go back there. In fact we canceled several of our PSs after that(at other places) and did counter service. I don't know if I'll be able to convince DH to try another expensive meal like that!

[Bailey71]

I'm sad to hear about people's bad experienes at Ohana. This is one of our favorite places and we have eaten there during our past 4 or 5 trips. We have never had a bed experience there. Our last visit was Nov. 04 - our meal and experience couldn't have been better. Great servers, great food, great drink! We're going back in April, so hopefully our streak will continue!