Ebay vent - LONG About This Page:

[A. Monster]

Grrrr... I am livid right now! On Feb 11 I bought the Haunted Mansion clue game off of someone on Ebay. I paid with PayPal right after the auction closed; about a week ago I realized I hadn't gotten the item. So I emailed the seller and got an auto response saying that all items would be shipped Saturday or Monday. OF WHAT WEEK?! So I sent another email and said that the auto response was very vague, it had been a few weeks and I haven't gotten my game, and I've never left a negative feedback for anyone and don't want to, I just want my merchandise that with s&h I spend over $50 on (I know, I know, I should have just ordered it from Disney mechandise ). I got a response saying that she has to depend on her daughter to take her to the post office. Then you shouldn't be selling stuff on ebay if you can't keep up your end! And her feedback profile has been made private, but at one point it was public, and about a week after I bought from her, negative comments started rolling in from people who never got their item. She turned around and left negative feedback for anyone that left a negative feedback for her! And her response for most of them was, 'you should have gotten the insurance.' So I knew what was coming. Finally, after trying to email her a few more times, I left negative feedback, and sure enough she left one for me saying that I should have gotten the insurance. I emailed her again and told her that it is very unprofessional and immature to transact business like this and I just want a refund. Insurance is for shipping problems, not for the seller's decision to not ship! And she never did say that she shipped, just that I should have bought insurance! I have yet to hear back from her.

Has anyone else had a problem buying from someone on ebay? Anyone ever taken action? I buy on ebay all the time with no trouble at all, until now.

[goofy4goofy]

Unfortunately, there isn't a lot you can do. If it's before 30 days, you can file a complaint with Paypal. They will investigate it for you (and I think refund you the money if there is a valid problem..not sure on that though). Other than that, there isn't much you can do.

I always gave the buyer a month to get an item to me. I think in the general rules for sellers, that's how long ebay says it's ok to send out a package. If they don't get it to me, I give them negative feedback (unless they have contacted me and explained the situation).

Kelly

[LilMarcieMouse]

<font color="blue">Did you send a complant to E-Bay? I would. I only bought once you could say but I didn't know about the Ducth action and the guy was very nice and didn't make me take the tickets. </font>

[A. Monster]

I just issued a complaint with PayPal since it's just under 30 days. I think with Ebay you have to wait until 30 days have passed. I'd rather get my money back and then complain to ebay later. At least I'm not the only one that this person seems to be taking advantage of, so my complaint should hold water. I always give the seller the benefit of the doubt, and they have always been cooperative and communicative. Not this one! So hopefully PayPal can get me my money back.

[LilMarcieMouse]

<font color="blue"> Amy I hope you get your money back. </font>

[Colexis Mom]

Hope you get your money back Amy

[stretch2864]

Good luck! I hope you get your money back. I had a bad experience once on EBay. I put a bid in on some fabric from a seller. Well, I lost the auction but the next day I got an e-mail from this seller saying the top bidder on the auction had backed out. She asked me if I would still like to buy the fabric. I had really liked it so I agreed and sent in the money. I can't remember now though if I used Paypal or not. Anyways three weeks or so went by and I still hadn't received the fabric. I emailed the seller who didn't respond. I emailed again and received a note saying the fabric had been shipped so she didn't know what had happened. She offered to re-send the order IF she still had some of that fabric. I emailed her back saying that I would like the fabric still especially since I paid for it! Well that was the last I heard from that seller. I never received the fabric and she never returned any more of my emails. I couldn't go through Ebay at that point because it was technically a transaction outside of Ebay. Thankfully I wasn't out much money, but I learned a valuable lesson. NEVER engage in a transaction outside of Ebay. The seller had seemed sincere enough, but I'm thinking she had a scam going. I wonder how many other people she did the same thing to! Anyways, keep us posted on what happens!

[GATechGal]

Amy,
Who was that seller. I usually check on the seller's feedback, but a heads up for all of us that might be buying Disney stuff would certainly stave off trouble. Sorry you had trouble.

[loobyoxlip]

Ugh, there's always that one person who ruins the bunch. I would say 99% of my transactions on ebay have been great, but I've had a few....I have 2 negative feedback from people....1 was a "mistake"..she said she would try to get Ebay to take it off...never happened, of course. The other one never got her book I sold on half.com for $1.95. She left me negative feedback even though I informed her media mail can take up to a month, esp. to CA, where she was from. Oh, well. She probably received it a few days after that and felt like a jerk. I hope so. Hope you get your money back Amy.

[A. Monster]

Well, the seller responded to the paypal action I took - she gave them a shipping number through USPS, but they couldn't confirm the delivery with it. When I checked my email, I had an auto-send shipping confirmation from her (when I already told her that I just wanted a refund!) and it had a note from seller: "You're a real piece of work. I'm making sure this one gets to you." That just totally freaked me out and I'm not going to want to open the package if and when it arrives. I don't like this scary person having my address. The same item was listed several more times by her. I wish her feedback profile was public because I want to see if those who didn't get their packages had bid on the same thing. And she cancelled her registration with ebay, but I searched for one of the items she was selling just yesterday and it's listed by someone brand new with similar instructions about insurance ("optional on some items, but if not purchased buyer is responsible for any problems" - it doesn't say "shipping problems" just any problems in general) . And she's keeping the bidder's identities private, just like before. It's got to be her. She never said the other one shipped, and I still can't get her to say that she did. I guess she's nuts but not a liar. Now I'm not going to get my money back and I'm getting something that I don't even want anymore. C'est la vive!

[loobyoxlip]

You're the piece of work? That lady better look in the mirror. What a quack. I hope it actually arrives and is actually what you ordered. It'll probably be Disneyland Monopoly after all that!!!

[joyjoy]

My God. That sucks, Amy. My boyfriend had a similar problem where he bought a flat panel monitor from a guy on ebay. After he sent the money, the guy sent him an email saying "Sorry, the item sold to a higher bidder." After Alex won the auction? He sold it again? Whatever. Same thing, the guy then cancelled his ebay registration and left Alex hanging. Alex did file a complaint at eBay (after a month), PayPal and SquareDeal, which used to be a kind of insurance thing on ebay. One of them, Square Deal I think, sent him $25 which was their max. I can't remember what happened with the eBay complaint, but I know he ended up losing money on the deal. He buys and sells a lot on eBay, and this was the only time this kind of thing happened. I'm sorry you're going through it.

[disneyknut]

Amy,

That is a shame After reading your initial post I was all ready to reply "FILE WITH PAY PAL, NOW" you will get results!! If the lady doesn't have delivery confirmation then pay pal will refund your money immediately.. but then I saw your second post. If they can't confirm shipping you will still get a refund.

BUT even after you receive the item &amp; if it is in bad condition, you still have recourse with Pay Pal.. &amp; can file an item is damaged report ( I think they call it something else) &amp; you will get your money back as long as you return the item.. (&amp; use delivery confirmation) I have made it a practice to ship EVERYTHING with delivery confirmation..

I hate dishonest sellers.. it gives those of us who try our best to bend over backward to please customers a bad rap..

Hope the item is in perfect condition &amp; you get this resolved

[LilMarcieMouse]

<font color="blue">If you get the box. Open it outside and cut it very carfully. Take a long stick and push the flaps open. Hope all goes well. </font>

[KathyL]

Amy,
Sorry to hear about your problems with ebay. While most ebay transactions that I have made have been great, I did have one bad one at one point. After paying for an item, I never heard from the seller and never received the item. I believe that other people also must have had issues with this seller, because all of a sudden, she was suspended from ebay. I couldn't even leave feedback. Before I bid on the item, I did check the sellers feedback, and other than one negative (months before), the feedback was all good. I contacted ebay, and while they did give me some advice, there wasn't much anyone could do as the purchase was under $25.00. I just kind of shrugged it off. I continue to buy off ebay, and luckily, I have not had any other problems. Have you tried to contact your credit card company since you did use paypal?

Good Luck.

KathyL