(Updated) Planning Problems caused by Main Street Megastore - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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(Updated) Planning Problems caused by Main Street Megastore
Has anyone else had problems with Main Street Megastore, an internet site selling Disney mechandise?
In order to help plan my family reunion to WDW this Christmas (the subject of another thread), I ordered a Christmas in WDW dvd from them on 1/29. Cost with shipping was over $45! I subsequently learned that the dvd is available direct from Disney for about half the cost, but I didn't cancel my order because 1) I hoped to receive the dvd in time for a visit to my sister's home and 2) after deducting lost shipping costs, I figured the extra cost was only around $10 and not worth the hassle.
Well, the DVD didn't arrive in time for my trip, nor for that matter has it arrived yet! Main Street Megastore's website shows the status as "Order Received: Pending". I have sent them three emails and have never received a response. The first two were inquiring about the delay and the third demanded that they cancel the order.
(To make matters worse, I confused an email from a RADP poster offering a free copy of a Disney Christmas special from the Travel Channel as actually a belated response from Main Street Megastore. I sent a somewhat snippy reply asking about the delay in my order, confusing the poor soul who was just offering to do a favor for another Disney fan. I feel really bad about that.)
Maybe my experience isn't typical. I would like to hear from others about their experiences with Main Street Megastore. In the meantime, however, I certainly would not recommend that anyone do business with them. Both my order and their customer service have been nonexistent.
Re: Planning Problems caused by Main Street Megastore
<font color="green"> I am sorry to hear your trouble. I order a CD from Main Street Megastore, I wanted it while I was at the parks but never purchased it. So I found it on there site. I think it took 2 to 3 months for it to arrive. I learned form others later on, that this is typical. I order a DVD from them last week, not expecting to arrive for another two months. My suggestion to everyone is if you order from them, plan to wait. </font>
Re: Planning Problems caused by Main Street Megastore
I was just reading about this place at another site. Someone ordered the first of Jan. and still hasn't received their order. Has your credit card been charged? If so, I'd definitely fight the charge through your credit card company. If not, cancel your order. I'd email them daily until I got a response. First they overcharge and then it takes months to get the merchandise. That's bad business.
Re: Planning Problems caused by Main Street Megastore
I've never ordered from them b/c their prices are soooo much higher than Disney Merchandise. I just looked into some soundtracks that they were wanting over $30 for and WDW Merch had them for $18.95. Even with the shipping rates, it was sooo much cheaper to order from WDW. I looked at it as a kind of highway robbery and thought it was poor business practice in the first place. Definitely cancel your order and dispute any charges!
Re: Planning Problems caused by Main Street Megastore
I am so sorry to hear this and would agree with the others who suggested to cancel the order and contest the charge on your credit card. I have looked there several times but never bought, and now, never will.
Re: Planning Problems caused by Main Street Megastore
I just recently had a similar experience with Main Street Megastore. I place an order Dec 8th in hopes that it would be shipped in time for Christmas. After several e-mails which they didn't respond to we got a notice the other day (Feb 21st) that our order had been shipped. I had gone to the web site after seeing a link off of Deb Will's newsletter "Allears". I decided to let them know about the poor service and Allears responded saying they've dropped them from their list of merchants because too many people had complained. I know I won't be ordering from them again.
Re: (Updated) Planning Problems caused by Main Street Megastore
Well, I finally got an email from Main Street Megastore -- actually two. The first appologized for the delay in my order and promised it would ship in a week or two. The second acknowledged that I canceled my order and that my credit card wouldn't be charged. (One wonders about the timing of the responses occuring after this post.) Anyway, that is the end of my saga. YMMV
Re: (Updated) Planning Problems caused by Main Street Megastore
Danton,
I am very happy things are OK for you (canceling order & not being charged) I too ordered from them before our December Christmas trip, I wanted to have a Pal Mickey to give to grandson on the plane, I did order 3 months prior and barely received it before we left. Now the cost was outstanding!!! I never would have spent as much as I did if I could have found one elsewhere cheaper but I wanted DGS to have it on the plane ride down. When we got to Disney I saw that it was 30 dollars cheaper than what I paid, Wow I almost could have gotten two for the price I paid Needless to say I will not buy from there again!
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but I wanted DGS to have it on the plane ride down. When we got to Disney I saw that it was 30 dollars cheaper than what I paid, Wow I almost could have gotten two for the price I paid 
Needless to say I will not buy from there again! 
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