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Go Back   PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums > PassPorter Universe: General Trip Planning and Discussion > Vacationing Your Way: Your Special Needs
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Old 05-16-2003, 01:17 AM   #1
Carrousel Lover
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Food Allergies

Curious about everyone elses experiences with this one. Mine have been hit or miss. It also appears that I have more issues at lunch where the food is prepared off site. Last year I could not eat most of the items I wanted at Tony's due to off site preparation and my nut allergy. I always tell PS person that I have a nut allergy and then again when I arrive and some places have alternatives and non issue and others it's been a "you're out of luck" in a nice Disney way attitude. My best experience was at the Crystal Palace. The Chef came out and took me around the buffet and then when we got to dessert - same issue most was prepared off site or you guessed it - had nuts. He was working on dinner desserts and offered to bring out some items. I said Oh no don't bother. he waved me away. Well he came out with this platter filled with a variety of selections. [img]images/icons/shocked.gif[/img] Our waitstaff's eyes were HUGE and he asked who we knew. My family was embarrased initially and then dug into all of the wonderful treats. That was probably the only time that I didn't feel like I was missing out on everything. I was just so touched as well. [img]graemlins/love.gif[/img]

Last question with the DCL - does anyone know how allergies are handled here?
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Old 05-16-2003, 01:58 AM   #2
DebbieV76
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Re: Food Allergies

What a neat experience! That kind of customer service is what really makes an impression. What kind of dessert was your favorite!? Yummy~! [img]graemlins/yuma.gif[/img]
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Old 05-21-2003, 10:29 AM   #3
LaurenS
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Re: Food Allergies

We had great experiences dining out during our trip in 2001. My daughter is allergic to milk, eggs, beef, celery, tomatoes, and peanuts. Thankfully, none of her allergies are life-threatening. Her allergies were noted on our PS's and I rechecked with Guest Services when we checked in. At each sit down restaurant, a chef came out to talk with us, make suggestions, walk us through a buffet, etc. They often offered to make her special food. She had a wonderful time! At the Crystal Palace, we took her picture with "her" chef! [img]images/icons/grin.gif[/img]
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Old 05-21-2003, 11:31 AM   #4
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Re: Food Allergies

Quote:
Originally posted by Carrousel Lover:
Last question with the DCL - does anyone know how allergies are handled here?
<font size="2" face="Comic Sans MS, Arial">DCL is very attentive to special food needs. Start by having your needs noted on your reservation. Then, the day you board, there's a Food & Beverage staff meet-and-greet, where you can discuss your needs directly. The same servers are with you for every dinner, so once they've been briefed you should have smooth sailing for the rest of the cruise. Your Head Server will know in advance of your first dinner, so they'll usually ask about your need before you can mention it. Jennifer has a mild lactose intolerance, and she was offered soya milk at every dinner. When she mentioned her need at breakfast and lunch (different servers) they were right on top of things, too.
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Old 05-29-2003, 02:21 AM   #5
Carrousel Lover
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Re: Food Allergies

Forgot to tell you all. When I called for P.S.yesterday I received telephone numbers to call 1 week before arrival. I have never had that happen before - hey maybe that's why I've had issues at some places in the past?
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Old 06-10-2003, 04:20 PM   #6
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Re: Food Allergies

Just back yesterday - fantastic trip everything taken care of regarding allergy issues - the chefs were all great! It worked much better calling all of the places and speaking to chefs in advance. They were great! Interesting thing at CP. The chef had a paper where he joted my info down - evidently they are now tracking allergies etc to better serve guests and track info. Interesting huh. Anyway this trip we did: Chef Mickey's, Crystal Palace, Yacht Club Galley, Tangiere Cafe.
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Old 06-11-2003, 08:25 AM   #7
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Re: Food Allergies

WELCOME BACK!! Glad to read things went so well!
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