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Old 11-29-2016, 12:07 PM   #1
Mares75
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Question Changes to online check-in room requests?

Has anyone else noticed any changes to what you can request for a room when doing on-line check in? I did ours for CBR last week and the room request choices were different than when I did it for our August trip. For the August trip you could pick any 'island' at CBR as a request. This time the only island I could request was Martinique which is a preferred location. No Jamaica, Aruba, etc. We have a room only ressie for the first night at ASM and I could request certain buildings there, but not at CBR anymore. I was just curious if anyone noticed any changes to other hotels.
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Old 11-30-2016, 09:32 AM   #2
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Maybe because those are preferred buildings which you pay extra for. Maybe they had issues with people not paying the higher rate and then complaining that they did not get the building that they requested. We have not stayed at CBR in several years, but at the other resorts the building choice was not an option. The only request options they had were, ground/higher level floors, near transportation, etc, not specific buildings.
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Old 11-30-2016, 10:03 AM   #3
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That's odd. Why would the only village available for a request be a preferred location? I was hoping to request Jamaica for my June trip, although my TA requested it when she booked.
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Old 11-30-2016, 11:54 AM   #4
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I thought the whole thing was kind of weird. I know last May/June you could request the building group because we requested Martinique or Aruba. Martinique is half preferred buildings, half standard. It's entirely possible the only building requests available for ASM were also preferred rooms but since that's what we booked anyway I just didn't notice. I can see why they would stop putting island choices as an option. It must be hard to try and fill those requests and like pp stated, I could see people getting upset they didn't get what they requested.
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