Concierge Requests at AKL - weird reply message-ideas? - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Concierge Requests at AKL - weird reply message-ideas?
My family is booked Club Level at AKL. I am trying to make an ADR request as the restaurant we want is booked and I was told to try the concierge. I keep getting this message as a reply to my emails (one today, one last Sunday):
Thank you for contacting us at Walt Disney World Resort. Our Concierge team is currently assisting other guests. However, our reservation cast member are available to assist you with your planning needs. If you are looking to book a dining reservation, please contact 407-WDW-DINE from 7 a.m. to 11 p.m. Eastern Time or visit My Disney Experince. For other types of requests please contact 407-WDISNEY. A cast member will be happy to assist you. We look forward to seeing you once you arrive at the resort.
***
I tried to call earlier this week and kept getting a busy signal.
Weird! Did you get the email from the AKL Itinerary Planning Office (IPO)? Was the number you've called given in it?
What you say suggests you've only reached the AKL resort concierge and not the concierge for AKL CL known as the IPO. An IPO would NEVER refer you to the general WDW ressie booking nor to the dining line without verifying that you have no club level booking which is why I'm guessing you haven't the correct contact info.
More than once, we've not gotten the IPO email after booking CL and had to call WDW to ask for our resort's IPO number. You'd think CL would do far better, but sometimes you simply don't get the email from them asking what you need them to do as well as providing the IPO phone number.
That number for AKL is 407-938-4755. If that's the one you tried, then I don't know what can be going on. Except, the IPO's are notoriously shortstaffed so hang up and try again if it rings eternally or is busy. There may be no one extra to grab additional calls. At CL prices, you certainly wouldn't expect worse service than you get for non-CL bookings but oddly get precisely that all too often.
Fortunately, the resort CL concierges you meet upon arrival are superb in comparison.
Good luck!
__________________
“People say nothing is impossible, but I do nothing every day.” —Winnie-the-Pooh
Last edited by Her Dotness; 11-13-2016 at 10:09 PM..
Thanks! That is the number I tried. I emailed the same address a few weeks ago and received a reply. I'll try calling again tomorrow. I just thought it was odd because during my last trip, they actually contacted me after booking, but I never needed their services. Now that I do (mostly because this trip was booked 90 days out instead of 180+), I can't get ahold of anyone! I'm won't be upset if we can't get all the ADRs we want, but I thought since we are paying for concierge I should at least ask
Update: They finally called back about a week ago! I have already gotten my ADR, but I'm glad to know they are still taking requests - even with such a delay!
Update: They finally called back about a week ago! I have already gotten my ADR, but I'm glad to know they are still taking requests - even with such a delay!
Wow! I have never stayed CL, but if this is an example of the "service," I can't say I am impressed. Your first post was almost 6 weeks ago, and you had tried for several days prior to posting here.
I am glad you got your ADR, but I'll bet you did it yourself, didn't you?
I hope your trip is more magical than this experience.
Wow! I have never stayed CL, but if this is an example of the "service," I can't say I am impressed.
I hasten to reassure people that this isn't typical at all. .
In fact, it may instead illustrate standard IPO practice for difficult ADRs. They try daily for any they can't get immediately up until 24 hours before your arrival date.
We have found, though, that IPO CMs have seemed really overloaded the last few years. Probably another Disney cutback is my guess for what caused this odd lapse.
As I said earlier, it was extremely strange to get a form email saying essentially, "Better do it yourself." We've never had a message like that but did end up scheduling our own ADRs last trip when a massive system glitch shut down the booking for almost 24 hours. The IPO CM said he couldn't do anything involving ADRs--the entire system was down. DH was able to get nearly all of them when the online booking window opened the next day.
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“People say nothing is impossible, but I do nothing every day.” —Winnie-the-Pooh
Last edited by Her Dotness; 12-29-2016 at 06:29 AM..
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