Why do I get room cancellation instructions when calling to make a payment? - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Why do I get room cancellation instructions when calling to make a payment?
Has anyone else gotten this? I call the number, tell the stupid computer I want to make a payment, it tells me I have to talk to someone then it gives me instructions on how to cancel my reservation online. And if I don't see the link, I need to continue to hold and the next agent will help me with my cancellation. After that, I get the typical music and other Disney spiels but it makes me wonder if they're trying to convince people to cancel or see if someone actually does it. Just strange if you ask me. It would be nice though if someone would actually answer the phone. I called yesterday and was told my wait would be under 5 minutes. After 15, I hung up because I needed to get dinner ready. I called after dinner and was told "due to higher than normal call volume......." and 15 minutes. After 17 or so, I hung up again. I do have other things I need to get done. Today, I didn't get the "higher than normal call volume" but I was told my call would be answered in less than 12 minutes. I don't know what I'm up to now - the shop actually rang in (I have call waiting) and I took the call - and there we go. I'm talking with someone so I should be paid in full soon.
Calling Disney can certainly be frustrating sometimes! Always takes me much longer than I expect it's going to. I'm about to call now because I realized I didn't make my room request when I switched ressie to the Poly. Wish me luck!!
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"Any wish is possible. All it takes is a little courage to set it free." -Jiminy Cricket
Good luck. I hope you get through with a less wait time than I had. I don't mind the waits so much when I'm at my computer but today I only took a break from other things and didn't really want to spend any kind of time on the phone but I got through and I'm paid in full now
I know yesterday morning & in to the afternoon they were doing an "enhancement" to the system so the cast members couldn't do anything with reservations. I imagine that might have had something to do with the long waits. I know I waited awhile last night to talk someone.
Another reason I really wish they had on-line payment options for room-only reservations. ALL my other info (room, ADRs, FP+, etc.) is right there, all connected in My Disney Experience. All they need to do is add a nifty little link to "Make a Payment" and voila! In this day and age, it's not only possible, it should be EASY. I like to be paid up prior to arrival but I also hate calling......
Good luck. I hope you get through with a less wait time than I had. I don't mind the waits so much when I'm at my computer but today I only took a break from other things and didn't really want to spend any kind of time on the phone but I got through and I'm paid in full now
Congrats on PIF!! Great feeling!!
I actually got through pretty quickly today. It said my wait would be 13 minutes, but it was more like 6 or 7. I was in the middle of singing along to Yo Ho Yo Ho when a cast member interrupted my song!
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"Any wish is possible. All it takes is a little courage to set it free." -Jiminy Cricket
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