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Old 03-06-2014, 07:23 PM   #1
taylorm
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May have to cancel our trip! Looking for advice! [how to reschedule?]

Hi everyone,

I have never actually posted on the forums before, but I am in a bit of a panic and could use the expert advice of my fellow passporter fans. My boyfriend and I have a tripped booked, paid for, and extensively planned. We are scheduled to leave next Thursday night (March 13) and there has been much excitement throughout the process. This is a much needed vacation for both of us and our first major trip as a couple.

Two weeks ago, my boyfriend slipped on a patch of ice at the top of the porch steps of our apartment and took a fall. He dislocated and fractured a finger on his dominant hand. After x-rays and an an initial assessment, he was sent to a specialist...except he was only seen by a physician's assistant who failed to treat his finger properly. We just got home from an appointment with a different specialist and things don't look good. We're looking at either surgery or a trip with my boyfriend in a significant amount of pain.

In the past, on previous Disney trips, I got trip insurance. This trip...we decided against it (of course).

The question is: now what? Has anyone had a similar experience where you needed to cancel last minute? Is rescheduling through Disney a possibility? I don't even know where to being with this.

Thanks for any advice you might be able to offer.

- Meredith
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Old 03-06-2014, 07:41 PM   #2
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First, welcome to the boards! You will get good, and friendly, advice here. I am very sorry to hear your situation. I have never actually had this happen to me, so I'm not sure what to tell you. The best thing I can think is to call WDW and ask if there is a way to reschedule. Maybe they would agree to move your dates. They might charge a fee, but it would certainly be better than losing your entire trip and all the money you've paid. I'm sure someone here can give you more expert advice than I can, but I wish you all the best with it, and as well for your boyfriend's recovery.
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Old 03-06-2014, 07:46 PM   #3
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I agree with the above poster. I would call Disney and see what they say. It can't hurt to ask. Good luck with getting this figured out and I hope your boyfriend's recovery goes well.
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Old 03-06-2014, 08:03 PM   #4
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that everything work's out for you
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Old 03-06-2014, 08:37 PM   #5
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Hi, Meredith, and welcome to the boards.
Ive had a hand injury before - not fun! I feel his pain....
I've haven't canceled a WDW vacay but did have to cancel a Disney Cruise before. The rep was so helpful and did suggest rather than canceling that I simply rebook for a date way in the future. I hadn't thought of that and it worked out great. In fact, the new date was cheaper.
So I hope the WDW rep can offer you something similar. Pop back in and let us know how it went.



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Old 03-06-2014, 09:54 PM   #6
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I know how you feel. The night before DS & I were scheduled to go to DW, he was admitted to the hospital. I was forced to cancel the morning we were supposed to leave. Disney couldn't have been nicer about it. I was able to reschedule without issue, and the only money I lost was $100 to JetBlue for a cancellation fee. I would call Disney & see what they suggest. Check with the doctors too, and see what they think about him making the trip. Good Luck & keep us posted. for a speedy recovery!
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Old 03-07-2014, 01:59 AM   #7
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I have no advice for you, but that everything works out for you.
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Old 03-07-2014, 05:35 AM   #8
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Hi Everyone,

Thank you all so very much for all the pixie dust and support! This has truly been a devastating turn of events for so many reasons. In terms of the trip, this would have been my first return to the World since 2009 and Greg's first trip since he was about seven years old so like I said in the original post, there had been much excitement overall.

I am planning on giving Disney a call this weekend once Greg and I have sat down, looked at our options, and made a final decision. I'll let you all know how it goes!

- Meredith
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Old 03-07-2014, 09:26 AM   #9
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Sorry to hear about your situation. I hope that everything works out for you. Keep us posted.
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Old 03-07-2014, 01:13 PM   #10
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Old 03-07-2014, 08:09 PM   #11
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Okay, I just got off the phone with Disney and I have to say that I'm pretty excited. We were able to change our dates to the second weekend in May. Our original reservation was one night with a room only and three nights on a package with four day park hoppers. Our new reservations puts the entire trip under a package AND got us free memory maker. We are actually saving money in the end - at least in terms of the Disney side of things. I'm so relieved that I could cry!

The next battle is dealing with flight changes. I'm hoping that the money we saved with the new package will help make the change fees hurt a little less. Keep your fingers crossed for me!

Thanks everyone for all your support!

- Meredith
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Old 03-07-2014, 08:26 PM   #12
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Originally Posted by taylorm View Post
Okay, I just got off the phone with Disney and I have to say that I'm pretty excited. We were able to change our dates to the second weekend in May. Our original reservation was one night with a room only and three nights on a package with four day park hoppers. Our new reservations puts the entire trip under a package AND got us free memory maker. We are actually saving money in the end - at least in terms of the Disney side of things. I'm so relieved that I could cry!

The next battle is dealing with flight changes. I'm hoping that the money we saved with the new package will help make the change fees hurt a little less. Keep your fingers crossed for me!

Thanks everyone for all your support!

- Meredith
Hi Meredith that is great news. And I wish you luck with the airlines. Please let us know how you make out with them.
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Old 03-07-2014, 09:06 PM   #13
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Happy to hear it is working out! And I'm happy you decided to post -- I hope you'll continue to do so. This is a good place.
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Old 03-07-2014, 09:46 PM   #14
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I am so sorry about the injury to your boyfriend's hand.
I am happy for you that Disney was able to help you reschedule your trip!
with the airline! I do hope they are as helpful in changing your flights!
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Old 03-08-2014, 12:07 AM   #15
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Meredith!!! Glad that you found this forum! This is a great place to find info as well as receive lots of great support from new friends!!!

So sorry to hear about the fall and injury

for a full and speedy recovery!

And so happy that Disney made magic out of what could have been a real mess!
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