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Old 10-03-2013, 04:17 PM   #1
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WDWNT.com explains new DAS card

Now I don't know if this is officially how it's going to work or not but it does sound good. What I like is in WDW, the CM's at the attractions will supposedly write down a time instead of forcing people to go to a central kiosk. I know DL is smaller but it's still going to stink for those people having to go back and fourth all day long.

Disney Finally Replacing Guest Assistance Cards With New Accessibility Program Beginning 10/9/13 | WDW News Today

I am still left to wonder about something though. For us, the DAS would be for Abby and Lenny still needs a scooter so if we started in say Fantasyland and got a return time for Peter Pan, would we then be able to get the wheelchair return time for Small World (where you have to go through the exit with a wheelchair) since it's something different or would we have to wait until after PP? It'll be interesting to find out how things work in cases like ours (having a DAS and a person using a scooter).
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Old 10-03-2013, 10:09 PM   #2
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Thanks for the article Darlene! It was quite informative and I think it answers a lot of the questions and concerns that some of members have had lately.
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Old 10-03-2013, 10:27 PM   #3
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Very good article and it sounds like the system will work quite well and not be as cumbersome as I'd envisioned. As you say, there are still some questions that won't really be answered until we start to get more in-use feedback, but I'm very optimistic. Thanks, Darlene!
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Old 10-03-2013, 10:57 PM   #4
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Given that it doesn't look like Disney is going to make an official announcement of the policy, I guess we will have to wait until we get some feedback from those who use the new DAS system.

From the best I can tell from reading the various articles on the subject, it is my guess that one of the things Disney is trying to do is differentiate between using a wheelchair (or scooter) in the park and actually needing to use one. I do believe that if a guest falls into the latter category (needs one) they must get a DAS card and use it the same way someone who has a a none-wheelchair disability would. So to answer the question posed, I don't think that Disney plans to offer backdoor (exit door) access to attractions without using the DAS system of waiting the time of the standby line before you can go on the attraction. For those that don't have a DAS card but still plan to use a wheelchair, they would have access to the attractions that can accommodate a wheelchair as without a DAS card they are saying they can access the normal lines if required.
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Old 10-03-2013, 11:33 PM   #5
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I was happy to read that you can return any time after the return time on the DAS. My concern was it would have the hour window like the FP. This way we can plan enough time when I am creating touring plans and not worry that I didn't allocate enough time or too much and miss our return time.

I still don't know how it will work for us but I am still glad they are trying to make accommodations while trying to cut down on abuse.
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Old 10-04-2013, 07:14 AM   #6
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So to answer the question posed, I don't think that Disney plans to offer backdoor (exit door) access to attractions without using the DAS system of waiting the time of the standby line before you can go on the attraction.
That very well may be but the article (the first time I read it - I may go reread it) didn't seem too clear on how that would work at the rides where you have to go in the "back door" - Thunder Mtn for example has stairs in the queue right at the start. Splash has stairs too but wheelchairs can navigate the line up until that point so I can't see anyone getting any return time for that one (unless there are too many wheelchairs already waiting and that area is too crowded).
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Old 10-04-2013, 09:26 AM   #7
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Just to clarify, if you're a wheelchair or scooter user you don't need a DAS card. You just go to the ride you want to go on that doesn't have an accessible queue and get a Fastpass type card. Is that right?
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Old 10-04-2013, 12:41 PM   #8
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That very well may be but the article (the first time I read it - I may go reread it) didn't seem too clear on how that would work at the rides where you have to go in the "back door" - Thunder Mtn for example has stairs in the queue right at the start. Splash has stairs too but wheelchairs can navigate the line up until that point so I can't see anyone getting any return time for that one (unless there are too many wheelchairs already waiting and that area is too crowded).
If you are talking about Thunder Mountain at WDW, people assume there are stairs, but there actually no stairs in the queue at all.
So, ambulatory guests with disabilities can do the regular line.

The issue for people with mobility devices is that the regular line 'delivers' guests to one side of the track and guests exit at the other side.
So, guests with mobility devices need to board at the exit side.

And, you are correct that Splash (both Fastpass and regular lines) is accessible to the point of boarding. I know a lot of people went directly to the exit, but the Guidemap for guests with disabilities lists the "Mobility Entrance" as entering the regular queue unless you have a Fastpass.
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Old 10-04-2013, 12:44 PM   #9
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Just to clarify, if you're a wheelchair or scooter user you don't need a DAS card. You just go to the ride you want to go on that doesn't have an accessible queue and get a Fastpass type card. Is that right?
If your only need is mobility, you would use the Mainstream (accessible thru the regular queue). You would not need a DAS card.
The Guidemap for guests with disabilities for each park lists the "Mobility Entrance" for each attraction. You would use those without a DAS card.
Some of the non-Mainstream attractions will give out return cards; guests with mobility devices will not need a DAS card to get a return time card.
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Old 10-04-2013, 03:51 PM   #10
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.... I do believe that if a guest falls into the latter category (needs one) they must get a DAS card and use it the same way someone who has a a none-wheelchair disability would. ....
This isn't quite correct...a person who needs a wheelchair or ECV (or other mobility aid) but requires no other accomodations will not receive a DAS. A person using a wheelchair or ECV who has other -- hidden or "invisible" -- needs that prevent him/her from using a standard queue would need a DAS and Return Time. All rides/attractions have mobility entrances noted that are accessible to guests simply utilizing a mobility aid.

My understanding is that WDW will encourage more use of wheelchairs or ECVs as the primary accommodation for people who indicate mobility or stamina concerns, as there will no longer be a "stamp" to assist with this need. There is little reason such person would need to avoid a queue unless he/she also has other concerns, therefore no need for a DAS.
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Old 10-04-2013, 04:23 PM   #11
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I saw this article today. It was interesting. Use, not abuse, forced Disney to change its disabled access system
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Old 10-04-2013, 04:47 PM   #12
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Originally Posted by CinderAbby View Post
Now I don't know if this is officially how it's going to work or not but it does sound good. What I like is in WDW, the CM's at the attractions will supposedly write down a time instead of forcing people to go to a central kiosk. I know DL is smaller but it's still going to stink for those people having to go back and fourth all day long.

Disney Finally Replacing Guest Assistance Cards With New Accessibility Program Beginning 10/9/13 | WDW News Today

I am still left to wonder about something though. For us, the DAS would be for Abby and Lenny still needs a scooter so if we started in say Fantasyland and got a return time for Peter Pan, would we then be able to get the wheelchair return time for Small World (where you have to go through the exit with a wheelchair) since it's something different or would we have to wait until after PP? It'll be interesting to find out how things work in cases like ours (having a DAS and a person using a scooter).
Hmmm. Make sure to tell us when you find out!
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Old 10-04-2013, 06:36 PM   #13
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New link to DAS FAQs on Disney Parks Blog:
http://disneyparks.disney.go.com/blo...rd-fact-sheet/

Disney Parks have an unwavering commitment to providing a welcoming and inclusive environment and accessible experiences for guests.
Disney Parks is modifying the current Guest Assistance Card program, which provides access to attractions for guests with disabilities, so it can continue to serve the guests who truly need it. The new program is designed to provide the special experience guests have come to expect from Disney. It will also help control abuse that was, unfortunately, widespread and growing at an alarming rate.
The new Disability Access Service (DAS) Card will replace the Guest Assistance Card on Oct. 9. Guests at Walt Disney World Resort and Disneyland Resort can request a Disability Access Service Card at Guest Relations. DAS Cardholders will receive a return time for attractions based on the current wait time.
Disney Parks has long recognized and accommodated guests with varying needs. Guests can visit Guest Relations to discuss their individual situation, and Disney Parks will continue to provide assistance that is responsive to their unique circumstances.

Frequently Asked Questions

What is a Disability Access Service Card and how does it work?

The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.

What will Disney Parks do if a Guest is concerned the DAS Card doesn’t meet their needs?
Disney Parks have long recognized and accommodated guests with varying needs and will continue to work individually with guests with disabilities to provide assistance that is responsive to their unique circumstances. Guests should visit Guest Relations to discuss their individual needs.

Who will be eligible for a Disability Access Service Card?
Disney Parks’ goal is to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests should visit Guest Relations to discuss their assistance needs.

How will guests get a Disability Access Service Card?
A Disability Access Service Card will be issued at Guest Relations main entrance locations. Guests will participate in a registration process, which also includes having their photo taken.

Why is Disney Parks doing this?
Disney Parks is modifying the current Guest Assistance Card program so it can continue to serve the guests who truly need it. The new program is designed to provide the special experience guests have come to expect from Disney. Disney Parks also hopes it will help control abuse that was, unfortunately, widespread and growing at an alarming rate.

Does the DAS Cardholder have to be present to obtain a return time at an attraction?
No. Another member of the DAS Cardholder’s travel party may obtain a return time but the DAS Cardholder must board the attraction with his or her party.

Where do DAS Cardholders go to receive return times?
At Disneyland Resort, guests will go to Guest Relations kiosks located throughout the parks to receive a return time. At Walt Disney World Resort, guests will go to the attraction to receive a return time.
Does a DAS Cardholder have to ride the attraction at the exact return time listed?
No. Return times are valid until redeemed by the DAS Cardholder.

How long is a DAS Card valid?
A DAS card is valid for up to 14 days depending on a guest’s ticket entitlement.

Is a DAS Card issued at one Disney theme park valid at other Disney theme parks?
Yes, the card will be valid throughout the resort at which it was issued.

Why doesn’t Disney Parks ask for proof of disability, such as a doctor’s note?
Disney Parks takes Guests at their word and there are legal restrictions around asking for proof.

Is this the only service available to Guests with disabilities?
Disney Parks offer a variety of services to guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has developed a “Guide for Guests with Cognitive Disabilities.” This serves as a tool on how best to experience its theme parks and is expected to be available online by mid-October.

Disney Parks will continue to provide excellent guest service and accessible experiences. Guests should visit Guest Relations at any park should they feel they need assistance due to a disability.

Does a Guest whose disability is based on the necessity to use a wheelchair or scooter need a DAS Card?
No, a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.

Will Disney Parks continue to provide a service to wish-granting organizations?
The change will not affect those who are visiting on trips organized by wish granting organizations. There is a separate program for children with life-threatening illnesses.

Last edited by SueM loves WDW; 10-04-2013 at 06:48 PM..
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Old 10-04-2013, 10:34 PM   #14
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Thank you, Sue! That makes the system very clear. So far, I think it's a really good solution to the increasing misuse of the GAC.
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Old 10-05-2013, 08:42 AM   #15
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The official Disney World website also now has information about the new DAS Card as part of its FAQ for guests with disabilities:

https://disneyworld.disney.go.com/fa...action-access/

(quote)

Q.
What services are available for Guests unable to tolerate long waits at attractions due to their disabilities?


A.
Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service Card.


The Disability Access Service Card allows Guests with disabilities—as well as an allotted number of people from his or her party—to schedule a return time at a specific attraction that is comparable to the wait time when they first arrive at that attraction.


Guests who wish to utilize this service can do so by visiting the Guest Relations Lobby located near the entrance of each of the 4 theme parks.


To learn more about the Disability Access Service Card, please download the official guide in PDF format.






( The PDF guide referred to above is at: https://wdpromedia.disney.go.com/med...rvice_card.pdf )
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