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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.

Thank you to each of you who were a part of this community. You made it possible.

And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.

We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm​. You made it all happen.

There are other changes as well.

Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:

We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.

And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.

That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.

Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

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Old 06-13-2012, 05:46 PM   #1
dutchdisneyfamily
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CM's names

I've noticed when calling Disney, especially when initially booking a trip, the CM's names have always been odd. Names like Beauregard or Pebbles. I just wondered as many times as I've called that I've only once gotten a plain name, like Mary. I'm not dissing their names, but I wondered if it was their real name or if anyone else has noticed this. When I called to book our trip today I had it on speaker phone and my husband doubled over with laughter because he knew the name wasn't going to be just a plain name, and sure enough it wasn't. I guess it got me wondering a bit because the CM also hesitated a bit before saying it. Like "Hi, my name is.... Pebbles". Am I crazy for noticing this?
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Old 06-13-2012, 07:40 PM   #2
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No, you aren't. I have even spoken with "Thor" before. Not kidding, Thor. The names are assigned for the call center so when you call you can say "I talked to Thor" and they know exactly who you're talking about. This keeps the cast members from having to give out their last names, etc to distinguish between the 30 "Bob's" who could be in the call center(s).
They will deny the assigned name and act like it's their own but they are assigned.
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Old 06-13-2012, 09:25 PM   #3
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Yes, I have a friend who is a CM for one of the Disney call centers, and she goes by a very different name when she's at work! She selected her name during training when she started.
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Old 06-13-2012, 09:39 PM   #4
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I've noticed this, too. I assumed they were assigned.

(Also, I know someone named Thor, so Pixie Michele's comment made me laugh. Thor does sound like a cartoony/fictional name--although my name is Ginger, so who am I to point fingers? )
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Old 06-13-2012, 10:07 PM   #5
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I figured when I talked to "Beyonce" they had "assigned" names.
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Old 06-13-2012, 10:14 PM   #6
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I wondered the same thing (name assigned) when I talked to Pebbles. My first thought was Pebbles isn't part of Disney, its Hanna-Barbera.
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Old 06-13-2012, 10:45 PM   #7
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Quote:
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I wondered the same thing (name assigned) when I talked to Pebbles. My first thought was Pebbles isn't part of Disney, its Hanna-Barbera.
I thought the same thing, lol! Well I'm glad to hear it's not my imagination. It makes sense why they would use them. Beyonce, that's funny. Pebbles was wonderful by the way. The only time I got one that I didn't care for, her name was Mary, and it was soon after that, that my debit card info was stolen. I'm sure it was probably coincidental, but hmmmm. Thanks for all the good info.
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Old 06-14-2012, 01:46 AM   #8
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A Cast Member once told us on the phone that their names were assigned. It does make sense, so that if you want to compliment or complaint about anyone, they instantly know who you're talking about, but it must be a bit weird for them to use an assumed name.
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Old 06-14-2012, 11:07 AM   #9
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Quote:
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I wondered the same thing (name assigned) when I talked to Pebbles. My first thought was Pebbles isn't part of Disney, its Hanna-Barbera.
Now that's just funny!!!

I hadn't ever noticed because the names I got were pretty mundane. I'm going to have to pay more attention now...
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Old 06-14-2012, 11:24 AM   #10
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I also noticed that. My last call I got "Destiny" I thought that was appropriate! My salon also does this so when you call to make an appointment you only have to remember one name and everyone has a different name so as not to be confusing.
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Old 06-17-2012, 07:05 PM   #11
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HA I thought it was just me!!!!! I got Pebbles too!!!!Thought Iw as hearing things??
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Old 06-17-2012, 11:02 PM   #12
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Pebbles has been busy I see!
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