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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.

Thank you to each of you who were a part of this community. You made it possible.

And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.

We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm​. You made it all happen.

There are other changes as well.

Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:

We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.

And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.

That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.

Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

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Old 06-07-2012, 10:26 PM   #1
EddieCVS
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Call from the office of Mr. Iger

Yesterday I wrote an email to Robert Iger voicing my concern for the loss of character variety in the meet and greets in the parks. Today my cell phone rings and it is a call from the office of Robert Iger. I was told Mr. Iger read my email and wanted to thank me for contacting them. That they like to hear fro guest about their concerns. I told her that it is unfortunate that my son doesn't get to have the same experiences as my daughter did, he is two and she is 6. She told me Mr. Iger was forwarding the email. This is much more than I expected, a phone call in less than 24 hours. I figured I would receive an email from guest relations, but not this. I am glad to see such concern shown, hopefully in August when we return there will be more characters out. If Pinocchio comes back it could be because of the story I wrote to Mr. Iger about an experience my daughter had with him. One thing I am still wondering. How did they get my cell phone number? The only number I have on file with Disney is my home number.
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Old 06-07-2012, 11:33 PM   #2
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The Mouse knows all.
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Old 06-07-2012, 11:38 PM   #3
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They may have your cell number from when you checked into a Disney hotel. They always ask for mine when my room isn't ready for me yet. Then they either call or text when the room is available.

But anyway that was pretty cool for you to get that call no matter how they tracked you down
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Old 06-07-2012, 11:39 PM   #4
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Kudos to you for sharing your concerns with the right person!
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Old 06-08-2012, 07:19 AM   #5
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Cool story. And, you feel heard. Just another example of Disney customer service! Have a great trip in August!
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Old 06-08-2012, 07:49 AM   #6
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I'd love to hear the story about your daughter.
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Old 06-08-2012, 11:35 AM   #7
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Quote:
Originally Posted by Timothy Mouse View Post
The Mouse knows all.


Another great story about Disney customer service!
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Old 06-08-2012, 04:29 PM   #8
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WOW how wonderful and personal response from the office too!
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Old 06-08-2012, 07:08 PM   #9
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Nice to know that someone is listening. So many times I've had a complaint (not about Disney) and no one bothers to even follow-up, let alone try to fix it.
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Old 06-08-2012, 09:17 PM   #10
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Wow! Great response time. Funny, my DD keeps saying she's going to write a letter to Mr. Igre asking for more Pluto merchandise. Maybe she should!!
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Old 06-10-2012, 08:19 AM   #11
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Wow, that's great to hear - what an aweseome response!
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Old 06-16-2012, 09:56 PM   #12
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Impressive.
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Old 06-16-2012, 10:04 PM   #13
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Great goin'! It's always good to hear of positive feedback from the powers that be.
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Old 06-17-2012, 10:53 AM   #14
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That's what makes Disney so special! They are attentive to every detail. Great response!
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Old 06-17-2012, 11:01 AM   #15
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Impressive!
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