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Old 12-12-2011, 06:48 PM   #1
toddjodybrent
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Got An Email Survey From DCL Today

Got an email survey from Disney Cruise Line today that asked an opinion about using an electronic kiosk to book your next cruise while on board rather than the future cruise sales person.

Wondering if they are testing the waters to make rebooking on board a process that doesn't involve a Cast Member at the Future Cruise Sales Desk. Hmmm. . .

Even though we have rebooked on board during our last 3 cruises and have communicated via the "Request a Quote" flier, voice mail, and notes/receipts left at our door, I have appreciated having a real person to direct a question to if needed. I also see the need for something else when I witness the lines snaking down the corridor of people waiting to visit with the Future Cruise sales person on the last day/night of a cruise.
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Old 12-12-2011, 08:17 PM   #2
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Their survey questions are always interesting. In a case like this, I don't think it's a matter of figuring a way to eliminate the on-board booking agent. Face-to-face sales are just too effective. More likely, they're trying to improve on-board sales. Currently, people come by the desk, find the CM deep in conversation with another guest, and walk away. Maybe they come back again, but if the CM is busy again, will they come back a third time? If there's a kiosk, perhaps fewer people will walk away unserved, and they can also book when the CM is off duty. But... DCL also needs to know whether a reasonable percentage of cruisers would use a kiosk if it existed.
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Old 12-12-2011, 09:22 PM   #3
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I got survey too today. I for one think kiosk is great idea.... especially if just a holding cruise, you know exactly what you want or you want to finalize details with your TA.

I very nearly didn't book onboard because of lines whenever i went to desk, think was 5th time i got a line that was OK.
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Old 12-12-2011, 10:36 PM   #4
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Got the same survey. I found mention of a kiosk interesting.
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Old 12-13-2011, 01:18 AM   #5
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I can see this being useful, as we encountered some really long waits the last time we went to use the future cruise sales desk and a kiosk would've been perfect for us.
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Old 12-13-2011, 09:21 AM   #6
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I got the survey too.
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Old 12-13-2011, 09:43 AM   #7
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Maybe they should let us travel agents pull up a desk next to the future cruise sales desk Hey....a girl can dream!
It is hard to get a spot there, the best thing to do sometimes is just to fill out the brochure and drop it off, and go from there. But of course that works best for people who have cruised multiple times and basically just need the final figures and the booking number.
It will be interesting to see what happens!
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Old 12-13-2011, 04:46 PM   #8
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I like the idea.
I am one that typically fills out the card to get quotes on a few options and drop it in the box, then call and tell them which option to book (usually by leaving vm) as the lines are so long. I love the idea that I could get some prices and book without talking to anyone, as I usually don't get to actually talk to anyone anyway!
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Old 12-15-2011, 04:21 PM   #9
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FYI - Just completed an emailed online Disney Cruise survey, and there was no question about a kiosk.
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Old 12-16-2011, 06:26 PM   #10
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I got the survey today (off the Dream yesterday) and they asked about the Kiosk. I am for it as long as they have an actual person too as I know some people have questions. I rebooked onboard and never spoke to the agent. Just filled out the card and told them to book it.
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Old 12-17-2011, 03:07 AM   #11
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Even people who are on a cruise may feel a little uncertain about booking the next one. "We're on a 3 night, what's the 7 night Eastern like?" I think that the kiosk is for, as suggested, quick booking. Or maybe setting up some sort of pre-trip arrangements.
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Old 12-20-2011, 02:06 PM   #12
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I agree i do not think they would get rid of the cm , but if they added at leats 2 machines it would help ,because when we went to re book we went back twice but it would of been so much easier to be able to hit a kiosok machine thanks for the info
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