Ease of using "cruise insurance"?? Heavy hearted decision.... - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Ease of using "cruise insurance"?? Heavy hearted decision....
Can anybody help me with expectation management before I call Access America tomorrow?
My father-in-law has been diagnosed with cancer and cannot wait until after the cruise to start his treatment.
My in-laws have asked us to please continue with our plans and to take the kids for Christmas but I need to cancel their stateroom. Which we are going to honor their wishes with a heavy heart realizing that we cannot do much at this point - we just have to wait and see what happens with the treatment.
I just want to know what I should expect when I call tomorrow. I read some pretty nasty stuff on a Better Business Bureau page the other day about DCL and refunds and utilizing the cruise insurance.
I need your help Passporter community....not feeling like fighting with anyone right now. I just want to call, get it taken care of and move on....
As long as the cancer was diagnosed after the insurance was purchased, you should have no problems. After you call, you will be sent paperwork to fill out. Some can be filled out by you -- cruise cost and date, date of booking, payments made, date of cancellation, reason for canceling. There will also be a form that needs to be filled out by your father-in-law's doctor listing the date and description of the diagnosis and specifying why he is unable to travel.
I cancelled a cruise this past summer after my doctor advised me not to travel. I was afraid I would have trouble because I could have cancelled a few weeks earlier and gotten more back from Disney Cruise directly, but I received a full refund from the travel insurance company (minus the cost of the insurance) for me , my husband, and my kids.
Pixies that your father-in-laws treatment goes well!
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Everyone - thank you SO much. Both DCL and Access America were amazingly kind to me this morning. Both individuals I talked to walk me through the steps and told me what to expect and exactly what was needed. The process is going to be very easy from the standpoint of getting all of our money refunded (25% from DCL now - in 7 to 10 days and then the 75% "cancellation" fee that we will "claim" with Access America".) I will NEVER, EVER go without vacation insurance....you never need 'til you need it. I am SO thankful that we took the insurance!!!
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Pixie Dust
you need to cancel. Can't answer insurance question, but lots of 
PassPorter Guide Author
Contact DCL first and see what they say but I honestly don't think you will have a problem. 
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