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Old 08-30-2011, 12:58 PM   #1
Francis
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Exclamation Use of Assistive Devices

I am legally blind and will be travelling to WDW this December. I am curious if anyone can share their experience with the use of descriptive devices provided by Disney at the theme parks. Do they work well? Ease of use. Do they cover the attractions? etc.

Thank you
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Old 08-30-2011, 11:30 PM   #2
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I don't have any experience with these devices, but I know Sandra Bostwick (Sandy) has written an article or two about them. I'm sure she will come along to post a link for you.
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Old 08-31-2011, 07:30 AM   #3
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I don't have any helpful advice either but I did want to say Hi and Welcome to the Boards and Congratulations on your upcoming trip.
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Old 08-31-2011, 11:01 AM   #4
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While Sandy & I were at Disneyland she did get that device to get more info & is planning on writing about it. I also listened in & found it very descriptive.
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Old 08-31-2011, 12:32 PM   #5
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Old 09-02-2011, 08:28 PM   #6
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I don't have any experience with these devices, but I know Sandra Bostwick (Sandy) has written an article or two about them. I'm sure she will come along to post a link for you.

Hi Francis! Welcome! Here are the articles. (Please leave a comment under them so the magazine knows there is a need for these types of pieces.)

Articles and Disney’s new Durateq Device for vision and hearing impairments.

Posted on January 27, 2011 by Sandra Bostwick
http://occupational-therapy.advanceweb.com/Web-Extras/Online-Extras/Accessing-the-Magic-2.aspx

http://occupational-therapy.advanceweb.com/Web-Extras/Online-Extras/Accessing-the-Magic.aspx

Firsthand Account of Handheld Device on ADVANCE for Occupational Therapy Practitioners
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Old 09-06-2011, 02:18 PM   #7
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Sounds like a pretty interesting little device. One question I have is does it still come with a really short cable for the headphones?? Or are headphones even still supplied? I know when we went several years back with my bro in law who is completely blind he was interested to try the older tech they had at the time, but found it rather inconvenient with the really short headphone cable that was provided, and ended up not bothering for the time we were there. Has that been addressed???

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Old 09-06-2011, 08:14 PM   #8
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Sounds like a pretty interesting little device. One question I have is does it still come with a really short cable for the headphones?? Or are headphones even still supplied? I know when we went several years back with my bro in law who is completely blind he was interested to try the older tech they had at the time, but found it rather inconvenient with the really short headphone cable that was provided, and ended up not bothering for the time we were there. Has that been addressed???

Tim
I think you may be referring to the old device that some used to call the big red brick. The new device is very small, worn around the neck, and hardly felt. The cable for the headphones was generous enough for me.

I know that Disney took all feedback from guests into account when they updated the device. They also invited individuals to conduct what they call a "play test", where devices are tested in the field for any issues.

The only issue I experienced was during World of Color in California Adventure. My device kept repeating the Main Street script from Disneyland. In hindsight, I think this was my fault because I left Mainstreet to rest at the hotel, then went to World of Color a little late so I was not positioned close enough to Tier One, which is where the device should be triggered. For the second show, when I was in the proper position, all went well.

SO, the moral of the story is to make sure you are in the right place for the device to pick up the signal. Specific to World of Color, make sure you understand where the meeting place is and be there to walk with the group to the correct place.

If there are problems, DO tell guest relations. They really do pay attention to all comments.
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Old 09-06-2011, 11:34 PM   #9
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Tim,

The devices are pretty new and do have some kinks, yet work pretty well. Guest Relations can supply you with headphones, however, you can plug in your own as the jack is universal. Guests who use these often tend to do this.

There is a paper you can get at Guest Relations that lists all of the attractions that the devices cover. It is wireless, so it goes off automatically (as Sandy said). It has a $25.00 refundable deposit per unit, per day.
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