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Old 06-11-2011, 07:17 PM   #1
HakunaMatata
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Question Question about changing DVC guides

We are not happy with our DVC guide. There are a few specific reasons, but other than those, we are just not a good fit.

I recall reading occasionally on the boards that it is possible to get assigned to a different DVC guide.

I'm wondering how easy or difficult this is to do Is it simply a matter of calling member services? Do they grill you about why you want to switch?

BTW, we have had no contact with our DVC guide since we joined DVC, nearly 3 years ago.

Any feedback would be great, especially from those who have some experience switching guides.

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Old 06-12-2011, 01:01 AM   #2
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Member Services can't help you with that. MS is staffed by reservation-makers.

Call the general DVC sales number from Disney Vacation Club and ask to speak to a supervisor. Explain the situation and ask for a change. They may ask for some background on the situation--any good supervisor would since they want to have some idea of what staff members are doing to prompt such a request. Better to answer honestly, IMO and give the supervisor the ability to correct the problem.

Guides come and Guides go. Some have been around for a long time but it's just like any other job which does have a degree of turnover.

The Guide's sole purpose is to be your point of contact for sales activity. If you are looking to buy more points and don't want to deal with the current Guide, it's worth requesting a change. But if there is no add-on in the future, I'm not sure that I would even bother. By the time you DO actually decide to add-on, you may be on Guide #3 or #4 if others leave the company.
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Old 06-12-2011, 04:03 AM   #3
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I'm pretty sure it is easy to change guides---just call the DVC member line--I love my guide---Bill Koontz
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Old 06-12-2011, 04:52 AM   #4
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We've changed guides before. We met someone who was a guide, who sold our resale points to us and really liked him and asked him there and then if we could change to him. He sorted it all out for us. Sadly, he left the DVC a year or so later, as he was so good, he got a promotion out to Disneyland.
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Old 06-12-2011, 12:34 PM   #5
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Gosh, we have not heard from our guide since 2001 when we purchased an add on from him. I know he's still there as the junk mail still has his name on it, but to tell the truth he's just a salesman and I'd only want to hear/contact him when I wish to buy direct from DVC, which ain't happening.
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Old 06-12-2011, 02:07 PM   #6
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Originally Posted by tjkraz View Post

The Guide's sole purpose is to be your point of contact for sales activity. If you are looking to buy more points and don't want to deal with the current Guide, it's worth requesting a change. But if there is no add-on in the future, I'm not sure that I would even bother. By the time you DO actually decide to add-on, you may be on Guide #3 or #4 if others leave the company.
Thanks for the responses. Tim - I agree with you, but since we are looking to add-on at BLT sometime in the near future (while we still can! ), I do think it is worth requesting a change. Thanks also for the info as to who to call.
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Old 06-13-2011, 09:15 AM   #7
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our guide is Joan Lane and we have nothing bad to say about her. back when dvc first started with okw we met her and stayed in contact with her up until our purchase in 2009. She would contact us from time to time to give us updates on what they were doing and to see if we were still interested. Even now if we have an issue we contact her directly or she will just check in with a phone call to see how everything is and let us know if there are new promotions. She has been with dvc since it started, is constantly going on the cruises and may even go to Hawaii to do sales there.
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Old 06-14-2011, 06:57 PM   #8
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Hi , Carole when we bought 1999 we had a great rep always contacted us when he saw we were comming down even just to say hello . He must of been promoted or moved on we were givin a rep we never herd from him except to get promotions with his name on it .
Doorways to dreams opened in NY and I ask the lady if I could have the rep that was talking to us and she did it with no problems at all .she just asked why and I told her my story . Just call it should not be a problem .
The good part about having doorway to dreams in NY is that they have get togethers it is alot of fun . Good luck on a new rep
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Old 06-14-2011, 07:14 PM   #9
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Thanks Teresa and Jeff!

Jeff, I was supposed to have an interview to be a DVC rep in NY - but I thought it was probably for the location in Long Island, which is too far of a commute from central NJ. But it definitely would have been fun! Maybe someday . . .

Good to hear it is not hard to change reps.
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My Previous TripsApr. 2016 - OKW; Aug. 2015 - Poly DVC and 7 night DCL Fantasy - Western itinerary; April 2015 - POR; Aug. 2014 - YC & BLT; June 2014 - Disney's HHI Resort; Aug. 2013 - YC and BLT; Nov. 2012 - Art of Animation and 7 night DCL Fantasy; Aug. 2012 - Hard Rock and AKL Kidani; Nov. 2011 - AKL - Kidani and BLT; Apr. 2011 - OKW and AKL - Kidani; Aug. 2010 -BWV; May 2010- BLT and DCL (Wonder); Aug./Sept. 2009 - SSR and BLT; Oct. / Nov. 2008 - WL and Poly; Mar. '07 - CR; Jan. '06 - WL; Nov. '03 - CR; WDW / DCL 1998 - Poly, WDW 1975-1996: 5 trips, all off-site.
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Old 06-15-2011, 06:32 AM   #10
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Thanks Teresa and Jeff!

Jeff, I was supposed to have an interview to be a DVC rep in NY - but I thought it was probably for the location in Long Island, which is too far of a commute from central NJ. But it definitely would have been fun! Maybe someday . . .

Good to hear it is not hard to change reps.
I would of been the first to switch to you !!
and remember dreams do come true
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Old 06-16-2011, 08:08 PM   #11
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Gosh, we have not heard from our guide since 2001 when we purchased an add on from him. I know he's still there as the junk mail still has his name on it, but to tell the truth he's just a salesman and I'd only want to hear/contact him when I wish to buy direct from DVC, which ain't happening.
same story here. I'm really glad that my guide doesn't make unsolicited sales calls. The mailers/emails are sufficient for my needs.
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Old 06-18-2011, 02:37 PM   #12
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Our guide since buying in in 2007 has been Linda Smit. We love her, she has helped us, she has occasionally called with updates and of course we do get those mailings with her info on it. But really she has always called back quickly when we have called in and she has been very helpful all 3 times that we have purchased pints.
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Old 06-23-2011, 11:24 AM   #13
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Originally Posted by ilovedisney247 View Post
I'm pretty sure it is easy to change guides---just call the DVC member line--I love my guide---Bill Koontz
He's ours too!! I love DVC Bill!! I swear he said that when we were keeping in touch a lot when we were buying that he would be in the call center certain days and then out at sales centers others.... so now when we go we're always on the lookout for DVC Bill! LOL I totally want to see him in person because I'm weird like that It's really become a joke around here now..
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