Question about concierge at AKL - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
PassPorter.com
Award-winning travel guidebooks
Thank you to our forum sponsor:

   guidebooks   |   news   |   podcasts   |   boards   |   blog   |   worksheets   |   photos   |   articles   |   updates   |   register   |   follow us on


Forums Closed
As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.

Thank you to each of you who were a part of this community. You made it possible.

And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.

We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm​. You made it all happen.

There are other changes as well.

Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:

We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.

And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.

That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.

Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

Go Back   PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums > PassPorter's Walt Disney World Resort (Florida) > Owning the Magic: Disney Vacation Club
Register


Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.

To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link.

If you think you've already joined, log in below now. If you don't remember your member name or password, please visit our Member Name and Password Recovery page. You are also welcome to contact us.

Forum Sponsor: DVC By Resale
Learn Why PassPorter Recommends This Sponsor
 
Reply
 
Thread Tools Display Modes
Old 10-31-2010, 08:17 AM   #1
HakunaMatata
Community Rank: Globetrotter
 
HakunaMatata's Avatar
 
Join Date: May 2005
Location: NJ
Posts: 3,194

Post Thanks / Like
Question about concierge at AKL

We are using our points to stay club level at AKL (probably for the first and last time since I don't know if we's be able to get concierge other than January! )

Shortly after booking, I received an email acknowledgeing the reservation and explaining about certain programs such as Sunrise Safari (which we booked, can't wait!). They also asked to let them know when we would be arriving, but I haven't figured that out yet, so I haven't replied to that part of the email).

I have heard that they assist you with ADRs. Now, usually I obsess about ADRs and I love this part of trip planning. I made a few ADRs on my own, but not all of them.

Does concierge contact you to help with ADRs, or do I need to call them? If they contact you, how soon before the trip do they do this? We are traveling around mid-January, so I was wondering if they should have contacted me already

Thanks! We are concierge newbies, so I have no experience with this . . .
__________________
My Countdown Counting down to: Annual Late Summer WDW Extravaganza!!
We're going to Disney World!!
My Previous TripsApr. 2016 - OKW; Aug. 2015 - Poly DVC and 7 night DCL Fantasy - Western itinerary; April 2015 - POR; Aug. 2014 - YC & BLT; June 2014 - Disney's HHI Resort; Aug. 2013 - YC and BLT; Nov. 2012 - Art of Animation and 7 night DCL Fantasy; Aug. 2012 - Hard Rock and AKL Kidani; Nov. 2011 - AKL - Kidani and BLT; Apr. 2011 - OKW and AKL - Kidani; Aug. 2010 -BWV; May 2010- BLT and DCL (Wonder); Aug./Sept. 2009 - SSR and BLT; Oct. / Nov. 2008 - WL and Poly; Mar. '07 - CR; Jan. '06 - WL; Nov. '03 - CR; WDW / DCL 1998 - Poly, WDW 1975-1996: 5 trips, all off-site.
HakunaMatata is offline  
 
Reply With Quote
Old 10-31-2010, 08:26 AM   #2
nurse_mom
Community Rank: Globetrotter
 
nurse_mom's Avatar
 
Join Date: May 2008
Location: Ohio
Posts: 3,093

Post Thanks / Like
At one time we planned on staying club level and cancelled. They did assist me with getting my ADR's. I emailed them and then they called me. It was easy, nothing to it. I tried to get club level again on my Jan trip but alas, no openings.
__________________
My Countdown Counting down to: June of 2016 Can we wait that long!!!
My Previous TripsWDW 1985, WDW 1989, WDW 1995, WDW 2007, Disney Wonder 2008, SSR 2009, AKL 2010, DCL 5 night cruise May 30th 2010. WDW Jan 2011. 6 days at Treehouses and 7 day on the Fantasy. Old Key West Nov 2012. Treehouses Oct 2013. Beach Club villas and Bay Lake Towers May/June 2014. Sept 2014 Offsite 4 days and OKW for 5. Wonder Feb 2015, VGF for a short stay/
nurse_mom is offline  
 
Reply With Quote
Old 10-31-2010, 09:05 AM   #3
chezp
PassPorter Message Board Manager
PassPorter Guide Author

Community Rank:
Legend VIP
 
chezp's Avatar
 
Join Date: Jun 2002
Location: Maidstone, Kent, UK
Concierge Level: 3
Posts: 190,285

Post Thanks / Like
We're staying concierge at Animal Kingdom Lodge next April and we received an e-mail at the start of this month, asking if there was anything they could do for us and, if so, the number to call them on.
__________________

Relaxing on board the Magic. The trip report for our back-to-back cruises on the Disney Magic has started!
My Countdown Counting down to: 2019
Happy New Year!
My PassPorter Bookshelf
My Previous Trips21 trips to WDW, 6 to Disneyland in California, 9 to Disneyland Paris, 1 to Hong Kong Disneyland, 1 to Tokyo Disney, 1 to Aulani, 1 to Hilton Head, 2 to Vero Beach and 13 Disney cruises on the Magic, Wonder, Dream and Fantasy
chezp is offline  
 
Reply With Quote
Old 10-31-2010, 12:04 PM   #4
marisag
 
marisag's Avatar
 
Join Date: Aug 2006
Location: New York
Concierge Level: 6
Posts: 4,889

Post Thanks / Like
Yes- they will do the ADR's for you. Sometimes they contact you first, sometimes they do not. I have seen it happen both ways. Since you are less than 180 days I would contact them as soon as possible with any requests. While they will do them for you- they typically don't have any greater availability than anyone else so the sooner the better. Enjoy the Sunrise Safari. It's a lot of fun!
__________________
My PassPorter Bookshelf <table width=100% height=75 cellspacing=0 cellpadding=0 border=0><tr><td width=86 style='background-image: url(http://www.passporter.com/concierge/ticker/countdown13323-230.png); background-repeat: no-repeat;'><a href='http://www.passporter.com/desk' border=0><img src='http://www.passporter.com/forums/club/images/bookshelf/transparent.png' height=75 width=86 border=0></a></td><td align=left style='background-image: url(http://www.passporter.com/forums/club/images/bookshelf/shelf13323.png); background-repeat: no-repeat;'><a href='http://www.passporterboards.com/forums/club/bookshelf.php?member=13323&name=marisag' border=0><img src='http://www.passporter.com/forums/club/images/bookshelf/transparent.png' height=75 width=200 border=0></a></td></tr></table>
My Previous TripsOKW Sept 2013, SSR June 2013, Dream Dec 2011, SSR June 2011, WL and Dream (x2) Jan 2011, Wonder Dec 2010, BLT Sept 2010, AKV Aug 2010, BLT May 2010, YC & BWI Nov 2009, AKV & Wonder Oct 2009, ASM June 2009, OKW Sept 2008, DLH Sept 2008, YC June 2008,Wonder & POR April 2008, Wonder & GF Dec 2007,BC Sept 2007, BWV July 2007, DLH & GC Feb 2007, AKL Oct 2006, POR and YC Aug 2006, SSR Jan 2006, WLV Sept 2005, BWV June 2005, POP and Disney Magic April 2005, OKW Dec 2004, CB Sept 2004, GF and Disney Magic May 2004, 1980-2003 Too Many Too List
marisag is offline  
 
Reply With Quote
Old 10-31-2010, 12:51 PM   #5
HakunaMatata
Community Rank: Globetrotter
 
HakunaMatata's Avatar
 
Join Date: May 2005
Location: NJ
Posts: 3,194

Post Thanks / Like
Thanks everyone I am going to try to arrange the rest of our ADRs myself, since I enjoy doing that, but if I run into any problems, maybe I'll call concierge to see if they can assist me. In the long email they sent me early on, maybe there was some reference to assisting with ADRs - at that time I was focused on the Sunrise Safari, which we are really looking forward to!
__________________
My Countdown Counting down to: Annual Late Summer WDW Extravaganza!!
We're going to Disney World!!
My Previous TripsApr. 2016 - OKW; Aug. 2015 - Poly DVC and 7 night DCL Fantasy - Western itinerary; April 2015 - POR; Aug. 2014 - YC & BLT; June 2014 - Disney's HHI Resort; Aug. 2013 - YC and BLT; Nov. 2012 - Art of Animation and 7 night DCL Fantasy; Aug. 2012 - Hard Rock and AKL Kidani; Nov. 2011 - AKL - Kidani and BLT; Apr. 2011 - OKW and AKL - Kidani; Aug. 2010 -BWV; May 2010- BLT and DCL (Wonder); Aug./Sept. 2009 - SSR and BLT; Oct. / Nov. 2008 - WL and Poly; Mar. '07 - CR; Jan. '06 - WL; Nov. '03 - CR; WDW / DCL 1998 - Poly, WDW 1975-1996: 5 trips, all off-site.
HakunaMatata is offline  
 
Reply With Quote
Old 10-31-2010, 01:27 PM   #6
OhToodles!
PassPorter Guide

Community Rank: Explorer
 
OhToodles!'s Avatar
 
Join Date: Aug 2008
Location: St. Peters, MO
Concierge Level: 7
Posts: 12,274

Post Thanks / Like
Enjoy your stay! We've stayed twice on points and will again next year. They book ADRs the same time as everyone else but always got what we wanted when we wanted it. I just emailed them and they took care of it. They were great in helping me surprise my DH on our birthday trip this summer.
__________________
Disney Magic - Oct 2015
Kelly Co-Guide to Owning the Magic: Disney Vacation Club & Sharing the Adventure: Disney World Trip Reports
My Countdown Counting down to: Spring Break @ the Poly!
no parks, but still Disney!!
OhToodles! is offline  
 
Reply With Quote
Old 11-04-2010, 11:06 AM   #7
DisneyMarc
Community Rank: Day-Tripper
 
DisneyMarc's Avatar
 
Join Date: Nov 2010
Location: Hoffman Estates IL
Concierge Level: 3
Posts: 7

Post Thanks / Like
We just returned from a Concierge stay there in mid-October.
You are going to love it. The staff really makes you feel special!!
I know if we ever have extra points we would do it again in a heartbeat.
__________________

Always planning our next trip to the World.
My Countdown Counting down to: Our January WDW Trip
You've made it!
My Previous TripsWDW AKV 2008, WDW Poly 2008, WDW AKV 2009, WDW off-site 2009, WDW AKV 10/2010, Wonder 10/2010, WDW BLT 10/2010, WDW BLT 1/2011, WDW AKV 8/2011
DisneyMarc is offline  
 
Reply With Quote
Old 11-05-2010, 06:25 AM   #8
HakunaMatata
Community Rank: Globetrotter
 
HakunaMatata's Avatar
 
Join Date: May 2005
Location: NJ
Posts: 3,194

Post Thanks / Like
Quote:
Originally Posted by DisneyMarc View Post
We just returned from a Concierge stay there in mid-October.
You are going to love it. The staff really makes you feel special!!
I know if we ever have extra points we would do it again in a heartbeat.
Thanks for posting your impression of AKL concierge I had the tiniest idea that maybe I should cancel and get a 2BR at BLT (we love it there and have stayed twice) b/c I was feeling a bit guilty about the points needed for concierge, but I have been dying to try it and, since this is a relatively short trip for us, thought it was the perfect opportunity. Now I can't wait
__________________
My Countdown Counting down to: Annual Late Summer WDW Extravaganza!!
We're going to Disney World!!
My Previous TripsApr. 2016 - OKW; Aug. 2015 - Poly DVC and 7 night DCL Fantasy - Western itinerary; April 2015 - POR; Aug. 2014 - YC & BLT; June 2014 - Disney's HHI Resort; Aug. 2013 - YC and BLT; Nov. 2012 - Art of Animation and 7 night DCL Fantasy; Aug. 2012 - Hard Rock and AKL Kidani; Nov. 2011 - AKL - Kidani and BLT; Apr. 2011 - OKW and AKL - Kidani; Aug. 2010 -BWV; May 2010- BLT and DCL (Wonder); Aug./Sept. 2009 - SSR and BLT; Oct. / Nov. 2008 - WL and Poly; Mar. '07 - CR; Jan. '06 - WL; Nov. '03 - CR; WDW / DCL 1998 - Poly, WDW 1975-1996: 5 trips, all off-site.
HakunaMatata is offline  
 
Reply With Quote
Old 11-08-2010, 08:04 PM   #9
mousestruck
Community Rank: Navigator
 
mousestruck's Avatar
 
Join Date: Feb 2004
Location: New Jersey
Posts: 6,470

Post Thanks / Like
We loved our stay in AKV concierge! I am a planning nut and was nervous about leaving my ADRs in other hands, but the concierge staff took care of everything -- perfectly! I sent an e-mail prior to the 180 mark and received confirmations immediately following the booking date. I got the exact times and locations I wanted, including the Sunrise Safari -- which was fabulous, by the way! Enjoy the splurge!!!
__________________
Aimee
My PassPorter Bookshelf
mousestruck is offline  
 
Reply With Quote
Old 12-03-2010, 03:15 PM   #10
southerngirl1014
Community Rank: Trekker
 
southerngirl1014's Avatar
 
Join Date: Nov 2010
Location: Virginia
Concierge Level: 3
Posts: 1,443

Post Thanks / Like
We stayed club level AKL (as non DVC members although this was the trip we bought into DVC!). I actually am a little too anal to hand over the reservations to someone else so I did them all. However I emailed all the confirmations to the CM and they send you back a written itinerary. It was helpful to have it all printed together with the confirmations. They also helped arrange a surprise for my DH so I was super happy. I have stayed club level and it was worth it to me, even if it was only once in a while.
__________________

Take a look at my PTR! : Noelle & Nicolaus's Adventures in Disney World

My Countdown Counting down to: Noelle and Nicolaus's Adventures in Disney World
Off to show Noelle and Nicolaus the world!
My Previous TripsWDW WL July 1997. WDW Poly July 2003. WDW June 2004. WDW GF June 2009. WDW AKL/GF Sept 2010. WDW WL April 2011. WDW SSR Sept 2011. WDW BLT Sept 2012. WDW BC Jan 2013.
southerngirl1014 is offline  
 
Reply With Quote
Reply




Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Thank you to our forum sponsor:













Please login or register to hide these ads -- it's free and easy!

All times are GMT -5. The time now is 03:20 AM.

-->

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Feedback Buttons provided by Advanced Post Thanks / Like v3.4.0 Patch Level 1 (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
(c) 1998-2017 PassPorter Travel Press/MediaMarx, Inc.
Celebrating 19 Years of Making Dreams Come True
Ad Management plugin by RedTyger