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Old 05-02-2010, 04:18 PM   #1
dkfajr1
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Question Cruise and food allergy

How does the Disney Cruise Line accommodate food allergies? We have booked our first-ever cruise for next year. My twins are allergic to eggs. When we go to Walt Disney World, I fill out an allergy form, alert it on our reservation, and remind them when we check in at the podium. We have never had a problem. How would this work for Disney Cruise Line?
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Old 05-02-2010, 04:51 PM   #2
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When you do your on-line check-in (75 days out for first-timers), you fill out a medical information form (pdf attached) and mail it to DCL. Then, at your first dinner, I would talk to your head waiter, who follows you every night, and I'm sure they'd be more than willing to help.

At the buffets, don't be afraid to ask for help, everyone on the cruise really wants to help you have a good time.
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File Type: pdf MedicalInformation.pdf (105.8 KB, 6 views)
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Old 05-02-2010, 05:42 PM   #3
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We just took our first cruise in February and had to deal with this issue. My son is allergic to milk protein and peanuts. We filled out Disney's medical form and faxed it to them. When we check in I asked and they said they knew about the allergies and to talk to our waiters when we ate. That first night I mentioned it to our waiter and he brought over our head waiter/maitre 'd, Richard. Richard knew all about this before we ever showed up. He had already alerted the chef and told me there was nothing to worry about. He was right. The chef came out immediately and talked us through everything that first night. He asked my son what he wanted for dinner and he prepared it and it was served along with all of the other meals at our table. This included all courses. The day before we were headed to Castaway Cay Richard called our cabin and asked if we were going ashore. I told him we were and he said he knew what foods Jim likes and would have a special meal waiting for him. Unfortunately, the weather was too windy for us to dock, so we never made it to shore. The night we had a last meal onboard Richard had the chef prepare escargot and a chocolate cake just for my son because he know Jim wanted very much to try both but had never been able to due to his allergies.

After you check in you will be sent to a line for the Oceaneer Club or Lab. When we went over there I told them about the allergies because they occasionally prepare cookies or other snacks with the kids. They asked if Jim could bring an epi-pen whenever he checked in to play. One time I didn't sent it with him as he told me he didn't want to participate in any food activities. I got a call in my cabin requesting that I bring it by the club while he was there.

In the end, I think they were more conscientious about the allergy issue than I probably was. They were fantastic.

Good luck.
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Old 05-02-2010, 06:05 PM   #4
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Yes, the DCL is amazingly thorough in their allergies check.
My sister has several and the very first day of our Cruise one of the head waitress came personally to interview her, get all the facts and kept coming every single meal during the cruise to make sure she was ok and everything was well. They are amazing! if you see their interest at the resort in the Cruise is magnified and more thorough.
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Old 05-02-2010, 06:14 PM   #5
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Yes, if you do the form, you'll be set for the dining room. However, you still have to watch out at other venues.

On our cruise last year on RCI's Liberty of the Seas I accidentally got some pastry that had apple in it. I don't know how it got into the "unfilled" section, but it took me about two bites to say (keep lips together and push tongue to lips and roof of mouth) "Carol, does this look like apple?" Well, we found the sick bay, which is well equipped. The chief medical officer was from Columbia, but did his ER residency at Johns-Hopkins and spent a year at Ben Taub in Houston before going back to Columbia and then joining RCI. He said every ship in all of the major lines was similarly equipped and staffed.

So you still have to live life like always, watching what they eat.

Have fun, I know you will, so that's a wish, not a command.
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Old 05-02-2010, 10:38 PM   #6
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Thanks, it's good to know they take such care as we do! Thanks for the filebobyetman , will download and save for the future!
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Old 05-04-2010, 08:20 AM   #7
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Thanks for all of the info. It's nice to hear that the DCL can be so accommodating.
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Old 05-04-2010, 11:41 AM   #8
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My mom is allergic to Peaches and I am allergic to Bananas which seem odd to notify about but after dining at WDW at one of their restaurants and learning that they use banana puree in their cajun chicken soup we learned to tell everyone before hand so we avoid any issues.

When we cruised, we notified our servers and they were amazing both at Palo and in the main dining room for making sure our meals were prepared safely and very tasty! You would be surprised but we found at least 1 meal a night we had to avoid because something had either peaches or bananas tied to it.

They went out of their way though to make whatever we would like that was safe and never made us feel like we were causing them any trouble.
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