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Old 05-02-2008, 12:22 PM   #1
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NCL gets sued over specialty restaurants

Hmmm

NCL is sued over top restaurants - 04/29/2008 - MiamiHerald.com

It appears that NCL has made it hard for some of its customers (actually, the majority) to get into the popular (read "good" if you've been on NCL in the past 4 years or so) restaurants.

I doubt that DCL is anywhere near in the same amount of danger. One reservation per booking helps. Yeah, a little bit of "classism" (cat 1-4 get "first shot", as do Castaway Club members), but the fact that they save some of the slots for onboard booking is another clear indicator.

Royal Caribbean also avoids this, as does Carnival.

This is kind of like Continental charging more for certain seats (the front six rows in coach, aisle seats in the next 6 rows and the exit row seats). Unless you are a premium President's Club member.

Oh well, I can still get Palo reservations when I walk on. Or go charging on, as the case may be (I can never wait for a vacation to start. Our flight to Maui leaves Austin at 10 am on the 12th. I've actually got a number of alarms set to make sure we wake up on time and get on the road to the airport on time!!!)
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Old 05-02-2008, 01:22 PM   #2
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Very interesting - thanks for the information.
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Old 05-02-2008, 09:43 PM   #3
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Thanks for the information. I'm not much of an NCL fan...didn't enjoy!
Oddly enough, I couldn't get my first choice for Palo when I did online booking, and I had the Walt Suite, and tried to book at the early date.
We were able to change it once we boarded though.
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Old 05-02-2008, 11:43 PM   #4
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Maybe your Cat 1 wasn't as Cat 1 as the other Cat 1. You know, all Cat 1s are equal, only some Cat 1s are more equal.

I'm sorry, it's nearly the end of the semester (clinic ended yesterday, finals are next week) and my brain is fried and really weird "stuff" ( substitute your own word) keeps bubbling up. And I'm dreaming of petroid masses and T-spines.
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Old 05-03-2008, 05:54 PM   #5
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Quote:
Originally Posted by dmpyron View Post
And I'm dreaming of petroid masses and T-spines.
My condolances. I am so happy to not have to study to the point of dreaming anymore. Regardless, good luck on finals and sweet dreams after...
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Old 05-03-2008, 09:00 PM   #6
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I'd be interested to know the details of the suit. We were on NCL in January 2007, and tried only one of the specialty restaurants that you had to pay extra for (we had a two for one coupon on the entrance fee....)

I'm not too fussy with the food - heck, after a day at the ports we were just happy with dragging our tired selves to the snack bar and getting some fast (pun not intended) food. As I've stated before, there was a Southwestern/Mexican restaurant (no fee!) on Deck 9 that we loved so much our last three dinners were there.

Eating at the specialty restaurants is nice - but our thinking is, since the food is already included in the price, why pay an extra fee when that money could go toward excursions or the occasional drink?
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Old 05-03-2008, 10:14 PM   #7
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Apparently the attorneys are seeking class action status. Does little for anyone except the original filers, but makes a great deal of money for the lawyers.
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Old 05-04-2008, 03:54 PM   #8
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I've always wondered what Freestyle Cruising offered that wasn't available on other lines - main dining room(s), alternate (usually buffet) restaurant(s), and snack options at no extra charge, plus a line-up of extra-fee restaurants (five or more of those per ship on NCL) - just about every large ship has all of that. It all comes down to "no assigned dining time."

Their ads make a lot out of the freedom to eat when and where you please, but the obvious challenge to me has always been, "How can they deliver on that promise?" If you leave it up to the passengers to decide when and where to eat, you have to have enough tables and seats to meet peak demand rather than average demand, since it's likely that far more than half the guests will want to eat at roughly the same time. As with restaurants ashore, they have to manage demand by taking reservations, and as anyone who has tried to eat anywhere popular on a Friday or Saturday night knows, only the early birds get to eat when and where they please. If it's true that certain categories of guests have priority for the full-service alternate restaurants, other guests may have far less freedom than they were lead to believe. Without a guaranteed seat in a full-service dining room, the casual buffet and snack bars may be the only option (the Norwegian Star has a capacity of 2300 guests, 800 seats total in the main dining rooms, and 500 in the casual buffet). I suspect the person suing expected to have a full-service dinner, on demand, every night, not the choice of a long wait for a full-service meal vs. a burger or buffet.

I'm sure that NCL knows quite well just what the seating demand is for every minute of every meal time, and that they've planned and built their ships accordingly. They couldn't be succeeding with this strategy if most guests couldn't be reasonably well satisfied. But when you have a system that promises "freedom," but is actually dependent on planning and compromises (being willing to dine at off-hours to get what you want, being proactive about making reservations, etc.) you're going to have some disappointed guests.

So, I can see someone suing. Winning? I'm not sure. Considering how NCL's ships and marketing strategy are desigined with this dining scheme in mind, NCL has a very strong economic motive to fight this with everything they've got. If NCL can prevent the suit from being approved as a class action, then they'll almost undoubtedly settle quickly for cash with the plaintiff. If it does become a class action... I don't expect big bucks for any of the passengers (but enough of a lump sum that the lawyers will be happy for their cut of the pie). If NCL loses or settles, I suspect they'll also have to make some tweaks to their advertising and marketing materials (all that illegible fine print you see in drug ads). I doubt it'll be earth-shattering.
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Old 05-05-2008, 06:33 PM   #9
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How does Freestyle Dining work? Well, you can show up to eat when you want to. Say between 5 and 6. Along with 1000 other people. Or you can try to get a reservation at one of the specialty restaurants. Which might be desirable, since from what I understand, the main dining rooms leave a little something to be desired.

Winning? Probably not. But NCL will settle. The class will get a $50 per person onboard credit for a future cruise, the principals will get about 10 grand each and the lawyers will probably make between 10 and 20 MILLION. Assuming it gets class status. If not, the litigants will probably get about 10 grand each and the lawyers will get 33% of that. Which is why they want to make it a class action.
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