Level of service in cleaning rooms About This Page:

[mickeyfans]

We just had a great time during our 5 days at WDW this past week. The one thing that we did notice is that the level of service in cleaning the rooms at CSR appears to have slipped a bit. We try to be reasonably neat before we leave the room, appreciating the hard work of the staff. That being said, a couple of the little things concerned us. We had left the bedspread to the side of the bed and it was still in the same place on the floor when we got back to the room in the evening, for every day of our stay. At AKL last year, the room was maintained much better. The same goes for a glass of water. The half empty (or was it half full?) glass on the table in the room was still there when we got back. I don't know if it's that CSR is understaffed for the size hotel it is, but it's the attention to detail that places WDW way above any other theme parks.

[OffKilter_Lynn]

That's surprising. I would expect the bed to be remade completely and all used glasses replaced every day.

I wouldn't have done anything about it the first day but if those things weren't straightened up the next day I would have addressed the issues.

We didn't notice a difference the last time we stayed there, though I know it took longer in the day for mousekeeping to get to our room (there was a large convention).

[jimmymac]

[ QUOTE ]
That's surprising. I would expect the bed to be remade completely and all used glasses replaced every day.

I wouldn't have done anything about it the first day but if those things weren't straightened up the next day I would have addressed the issues.

I've never had any problems with the rooms. Hopefully, it was an anomaly

[RobDVC]

maybe they didn't want to assume that the glass was done with? Can't explain why they'd leave the blanket on the floor, though.

[eeyoreluv]

I worked at a hotel many many moons ago. I will never forget that one of the other housekeepers emptied a glass and put a clean one out, needless to say the guest had contacts in the glass. no note or anything. That was when contacts were alot more expensive.

[Joy J]

I've always been exceptionally pleased with the quality of Mousekeeping I've experienced when staying at WDW. That being said, I do think that experiences can vary a little bit depending on which mousekeeper is doing your room on which days, etc. The only time I every ran into anything even the slightest bit off was one occasion when I felt that Mousekeeping hadn't left us enough towels to suit our needs but a quick call to them immediately rectified the situation. I suggest that, if you ever run into that sort of situation again while staying at WDW, that you call Mousekeeping right away and give them a chance to fix it. If that doesn't work, then speak to the management. I consider it really important to notify someone in charge if something like this crops up and isn't handled because it's only if Disney is made aware of problems, that they can then take steps to rectify them.

Joy

[sakana]

I have to agree with the poster who suggested mousekeeping usually won't assume you're "done" with anything unless it's in the wastebin.

I stay in a lot of hotels because I travel to show my dogs. I can say from experience that even an *empty* beer bottle or water bottle stays *on* the nightstand until I toss it in the wastebin. Ditto for the newspaper you were done reading, the half empty takeout container, a glass (especially if it has even a little liquid in it) etc. An empty glass placed next to the sink is the one that seems to get replaced. I definitely wouldn't risk placing my contacts in the hotel room water glass

I'm sure this is because the hotel doesn't want you storming down the the front desk saying "those leftovers were my dinner!" LOL

As far as the bed making goes, though, that doesn't sound right at all.

[mestitch]

Yeah I can understand the glass of water, but the bedspread is suprising. When we stayed at POR last Dec. we were very pleased. Our mousekeeper even went so far as to put my DH's dirty clothes in a WDW laundry bag for us. (I had put mine in a bag I had brought, but I guess I missed his !) So anybody that picks up after my DH is doing a great job in my book

[clio]

We never had a real problem with mousekeeping during our last stay. The only problem was we either had no towels ( a call to housekeeping took care of that) or we had more towels than we could ever use.
Liz

[hktmom]

Our rooms were immaculate each and every day! We never received a towel sculpture and a few times the dolls were arranged cutely but the room was clean as a whistle!! With turn down too! They did a great job at the Poly!

Heather

[goingoofy]

We have always had great service. Our mousekeeper did the cute towel puppets, stuffed animals arranged neatly - and even went so far as to toilet paper the room that last day/night we were going to be there at PO riverside.
When dh and i where at POFQ for honeymoon it was the same except less kid stuff - but wonderful experience
we are staying at the contemp - in oct and hope hope hope we have the same experience!

[krisk11]

I was pleased with mousekeeping when we stayed in Movies and Sports. My last trip to POFQ in July I was not pleased with the room the first day. I dropped the lid to my deodorant and in looking for it I lifted the dust ruffle on my bed to find a pair of sunglasses and what looked like a pair of dirty kids socks under the bed. Under my dd's bed dust ruffle was a used bandaid. I called mousekeeping and they said they would put it on the notice for the mousekeepers the next day. I thought they should have come out then to clean up but whatever, I dropped the dust ruffle and tryed to forget about it. The next day they were gone and the room was clean and there was a towel bird in between the sinks (which is now in my bathroom at home).