When will Canadian Amazon receive DCL Passporter? About This Page:

[tiger926]

I preorderd my DCL Passporter in March in the hopes that it would arrive by my May 2nd cruise, that unfortunately didn't happen, so now I am hoping to have it by May 30th as it is holding up the rest of my order which is for my daughter's first birthday (May 30). Could Jennifer or Dave advise me as to when Amazon.ca will have my order ready for shipment? My account says that it will ship by May 24th, but that seems unlikely as the Amazon.ca website is still taking preorders. I guess I'm just wondering why US Amazon website, as well as US bookstores have your book, but not Canadian ones? Thanks, Tiger

[Edith24]

I'm wondering the exact same thing!

[Dave Marx]

I wish I had something I could tell you. We do not sell directly to Amazon, so we have no wisdom to share. Amazon buys from our wholesalers, and our wholesalers have plenty of books in inventory. Why Amazon.ca doesn't have stock is a question only Amazon can answer.

[tiger926]

Thanks Dave for your reply. I understand that as the publisher you are in control of what happens with your book, but I am posting a reply from Amazon as they told me different info then what you posted here. I remember reading another post here in which you said it doesn't matter where we as customers buy our Passporter, as we won't be treated any differently, but unfortunately that doesn't seem to be the case as people who ordered directly from you received their book weeks ago, and US online and book retail customers have also been able to access this book, whereas us Canadian customers have not. Perhaps you could look into this as the Publisher, as it is quite frustrating for us as purchasers of your product!



Here is Amazon.ca's response to my inquiry:



"Thank you for writing to us at Amazon.ca.



I apologize for any misunderstanding about the delivery estimate for your order. We rely on the publisher for release date information. Our most recent information was that "Passporter's Field Guide to the Disney Cruise Line and Its Ports of Call - Second Edition: The Take-

Along Travel Guide and Planner" will be released on April 10.



Once this item has been released and we receive copies, we will be able to ship it to you. It is not uncommon for there to be a delay of several weeks between the release and distribution of a new publication.



I realize this is not what you expected when you placed this order, and it is understandable if you prefer to cancel the item. If you no longer need this item, you may cancel it yourself through the "Your Account" link at the top of our home page. When your order is shipped, you should receive an e-mail message confirming the date, contents, and method of your shipment. As per our standard policy, we do not charge you for items until they enter

the shipping process, so you will not be charged for this item until it is available and we have shipped it to you.



Thanks for shopping at Amazon.ca"

[Dave Marx]

[ QUOTE ]
Thanks Dave for your reply. I understand that as the publisher you are in control of what happens with your book, but I am posting a reply from Amazon as they told me different info then what you posted here. I remember reading another post here in which you said it doesn't matter where we as customers buy our Passporter, as we won't be treated any differently, but unfortunately that doesn't seem to be the case as people who ordered directly from you received their book weeks ago, and US online and book retail customers have also been able to access this book, whereas us Canadian customers have not.

[/ QUOTE ]

I think you probably misunderstood my comments about "It doesn't matter where you buy your PassPorter..." What I'm referring to when I say that is that we support our customers' choice to buy their books from their favorite retailer - we're happy you're buying a PassPorter, whether you buy it directly from us, or not.

We can't tell folks that other retailers will treat them the same way we would, and we can't promise when other retailers will order books or have them in stock - that's out of our hands.

There are going to be differences, especially in the weeks immediately following publication (we started shipping books around April 20, not April 10 as Amazon.ca said). Books ordered directly from us can be shipped as soon as they arrive from the printer. With smaller publishers like PassPorter, book stores prefer to buy their books from wholesalers rather than direct-from-the-publisher. It takes a few weeks for books to go from our warehouse to the wholesaler and thence to the book stores.

As a practical matter, it's very possible that Amazon.ca hasn't received its shipment. We also don't know when Amazon.ca placed its order(s) for this book, or which wholesaler or distributor received their order. Our wholesalers do not divulge customer information to us, so we're not in a position to track Amazon.ca's order. Amazon could have bought it from one of several U.S.-based wholesalers, as a trans-shipment from Amazon U.S., or from our Canadian distributor. One way or the other, it's a cross-border shipment, and despite the friendly relationship between the U.S. and Canada, shipments to Canada take significantly longer than shipments within the U.S.

I'm sorry for your frustration, and hope Amazon.ca is able to ship your order very soon.