LIVE Guide not showing up [issue resolved] - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
PassPorter.com
Award-winning travel guidebooks

   guidebooks   |   news   |   podcasts   |   boards   |   blog   |   worksheets   |   photos   |   articles   |   updates   |   register   |   follow us on


Forums Closed
As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.

Thank you to each of you who were a part of this community. You made it possible.

And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.

We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm​. You made it all happen.

There are other changes as well.

Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:

We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.

And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.

That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.

Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

Go Back   PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums > PassPorter's LIVE! Guides (was PassPorter's Club) > PassPorter's LIVE! Gallery
Register


Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.

To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link.

If you think you've already joined, log in below now. If you don't remember your member name or password, please visit our Member Name and Password Recovery page. You are also welcome to contact us.

Reply
 
Thread Tools Display Modes
Old 01-21-2017, 10:06 AM   #1
justnicksmommy
Community Rank: Wayfarer
 
justnicksmommy's Avatar
 
Join Date: Feb 2003
Location: Connecticut
Concierge Level: 7
Posts: 155

Post Thanks / Like
Exclamation LIVE Guide not showing up [issue resolved]

Ok, now that I FINALLY got the purchase of the Disneyland LIVE Guide to go through with PayPal, now it's not showing up in my Passporter account as being purchased, so I still can't do anything with it. I don't know where to post to get helped with this, if this isn't the best place, can someone please direct me to where I should go to contact support?
__________________
Diana in CT

Our Last visit to Disneyland: 6/26/13

Disneyland 1996 trip pics HERE

Save
My PassPorter Bookshelf
justnicksmommy is offline  
 
Reply With Quote
Old 01-21-2017, 07:04 PM   #2
GingerJ
PassPorter Guide Author

PassPorter Guide

Community Rank: Navigator
 
GingerJ's Avatar
 
Join Date: Mar 2004
Location: Ohio & Florida
Concierge Level: 6
Posts: 6,129

Post Thanks / Like
Oh, this sounds so frustrating for you! I hope we can get you all fixed up. I've been out all day and only just now saw your posts.

Jennifer always has me clear my cookies from my browser when I have a problem with the boards. Can you try that and let me know if it helps?
__________________
GingerJ, Co-Author, PassPorter's Disneyland Resort and Southern California Attractions LIVE! Guide
& Guide for the Collecting, Scrapbooking, and More!, DL: Southern California Attractions, Technical Support, Using Your PassPorter, and Using Disney Tech forums
My PassPorter Bookshelf
My Previous TripsWDW visits: 1977, 1985, 1997, 1999, 2002, 2003, 2004, 2006, 2008, 2010, 2011, 2013, 3-2014, 9-2014, 11-2015 (birthday trip), 5-2016, 2-2017, 3-2017 x2, 6-2017, 8-2017, 10-2017x2, 11-2017x2, 12-2017. DISNEYLAND(no kids): 1984, 1993, 2006, 2007, 2008, 2009, 2010, 2012, 2013, 6-2014 (DS19 & me!), 8-2014 (solo), 12-2015 (solo), 9-2016
GingerJ is offline  
 
Reply With Quote
Old 01-21-2017, 07:26 PM   #3
justnicksmommy
Community Rank: Wayfarer
 
justnicksmommy's Avatar
 
Join Date: Feb 2003
Location: Connecticut
Concierge Level: 7
Posts: 155

Post Thanks / Like
Quote:
Originally Posted by GingerJ View Post
Oh, this sounds so frustrating for you! I hope we can get you all fixed up. I've been out all day and only just now saw your posts.

Jennifer always has me clear my cookies from my browser when I have a problem with the boards. Can you try that and let me know if it helps?
Sorry, I've been gone all day too. Just now had a chance to check in. Yes, I cleared my cookies...several times. LOL! I'm just now getting back here, so let me check and see if it's in my account yet.

UPDATE: Ok, I just checked and it still says I only have the basic "Free" pass. I know the Disneyland LIVE Guide is paid for because I got a receipt in my email from both Passporter and Paypal. So yeah....a little frustrating. But I realize this is all new and there will be glitches....trying to be patient. LOL!
Save
__________________
Diana in CT

Our Last visit to Disneyland: 6/26/13

Disneyland 1996 trip pics HERE

Save
My PassPorter Bookshelf

Last edited by justnicksmommy; 01-21-2017 at 07:31 PM..
justnicksmommy is offline  
 
Reply With Quote
Old 01-22-2017, 07:06 PM   #4
GingerJ
PassPorter Guide Author

PassPorter Guide

Community Rank: Navigator
 
GingerJ's Avatar
 
Join Date: Mar 2004
Location: Ohio & Florida
Concierge Level: 6
Posts: 6,129

Post Thanks / Like
Oh, I just now saw your update. I'll elevate this to Jennifer, see if she's available.

Fingers crossed!
__________________
GingerJ, Co-Author, PassPorter's Disneyland Resort and Southern California Attractions LIVE! Guide
& Guide for the Collecting, Scrapbooking, and More!, DL: Southern California Attractions, Technical Support, Using Your PassPorter, and Using Disney Tech forums
My PassPorter Bookshelf
My Previous TripsWDW visits: 1977, 1985, 1997, 1999, 2002, 2003, 2004, 2006, 2008, 2010, 2011, 2013, 3-2014, 9-2014, 11-2015 (birthday trip), 5-2016, 2-2017, 3-2017 x2, 6-2017, 8-2017, 10-2017x2, 11-2017x2, 12-2017. DISNEYLAND(no kids): 1984, 1993, 2006, 2007, 2008, 2009, 2010, 2012, 2013, 6-2014 (DS19 & me!), 8-2014 (solo), 12-2015 (solo), 9-2016
GingerJ is offline  
 
Reply With Quote
Old 01-22-2017, 10:27 PM   #5
Jennifer Marx
Club President
PassPorter Author


PassPorter's Club Passholder
What's this?

Community Rank: Explorer
 
Jennifer Marx's Avatar
 
Join Date: Feb 2000
Location: Ann Arbor, MI
Concierge Level: 10
Posts: 14,552

Post Thanks / Like
I checked our subscription database and it didn't have your data in it -- this has happened once or twice, but I'm not sure why yet. Did you encounter any problems during the signup process?

I entered your information manually and it should all now be working. Can you try again please?
__________________


Author of PassPorter guidebooks
Webmistress of PassPorter.com
PassPorter Blog | Facebook | Twitter | YouTube | Instagram | Google +

My PassPorter Bookshelf
My Previous TripsWalt Disney World (100+ visits from 1983-2018), Disneyland Resort (19 visits from 1996-2018), Disney Cruise Line (21 cruises from 1999-2018), Disneyland Paris (1 visit in 2005), Disneyland Tokyo (1 visit in 1992)
Jennifer Marx is offline  
 
Reply With Quote
Old 01-23-2017, 06:27 AM   #6
justnicksmommy
Community Rank: Wayfarer
 
justnicksmommy's Avatar
 
Join Date: Feb 2003
Location: Connecticut
Concierge Level: 7
Posts: 155

Post Thanks / Like
Quote:
Originally Posted by Jennifer Marx View Post
I checked our subscription database and it didn't have your data in it -- this has happened once or twice, but I'm not sure why yet. Did you encounter any problems during the signup process?

I entered your information manually and it should all now be working. Can you try again please?
Yes! It's working now! Thank you so much!! I did have some problems using Paypal to pay for it, I couldn't use my bank debit card to pay for it, I had to have it taken right out of my bank account for some reason. But I did update my debit card info on Paypal right before I tried buying the guide. Anyway, I had tried several times before finally just using my account to pay. Oh, and I was having trouble logging in to Passporter. I entered my correct credentials and it wouldn't log me in. So I thought maybe I had the wrong info and tried something else. That obviously didn't work. I cleared cookies, closed out the browser, tried a few times with the correct info...still didn't work. But eventually it finally accepted my info.
Save
Save
__________________
Diana in CT

Our Last visit to Disneyland: 6/26/13

Disneyland 1996 trip pics HERE

Save
My PassPorter Bookshelf

Last edited by justnicksmommy; 01-23-2017 at 06:30 AM..
justnicksmommy is offline  
 
Reply With Quote
Old 01-23-2017, 08:49 AM   #7
Jennifer Marx
Club President
PassPorter Author


PassPorter's Club Passholder
What's this?

Community Rank: Explorer
 
Jennifer Marx's Avatar
 
Join Date: Feb 2000
Location: Ann Arbor, MI
Concierge Level: 10
Posts: 14,552

Post Thanks / Like
Thank you for letting me know! The PayPal issues wouldn't effect this, but the logging in issues might. If the system didn't recognize that you were logged in when you return, it may not have properly updated our database.

I see the logging in issue happen more frequently among our message board users, as they've been using the boards for a while and have older cookies already saved. Clearing the cookies takes care of those issues.

If you have any other questions or issues, please let me know! You can also e-mail support@passporter.com

And thank you for getting a LIVE! Guide Pass!!
__________________


Author of PassPorter guidebooks
Webmistress of PassPorter.com
PassPorter Blog | Facebook | Twitter | YouTube | Instagram | Google +

My PassPorter Bookshelf
My Previous TripsWalt Disney World (100+ visits from 1983-2018), Disneyland Resort (19 visits from 1996-2018), Disney Cruise Line (21 cruises from 1999-2018), Disneyland Paris (1 visit in 2005), Disneyland Tokyo (1 visit in 1992)
Jennifer Marx is offline  
 
Reply With Quote
Old 01-23-2017, 06:55 PM   #8
justnicksmommy
Community Rank: Wayfarer
 
justnicksmommy's Avatar
 
Join Date: Feb 2003
Location: Connecticut
Concierge Level: 7
Posts: 155

Post Thanks / Like
Quote:
Originally Posted by Jennifer Marx View Post
Thank you for letting me know! The PayPal issues wouldn't effect this, but the logging in issues might. If the system didn't recognize that you were logged in when you return, it may not have properly updated our database.

I see the logging in issue happen more frequently among our message board users, as they've been using the boards for a while and have older cookies already saved. Clearing the cookies takes care of those issues.

If you have any other questions or issues, please let me know! You can also e-mail support@passporter.com

And thank you for getting a LIVE! Guide Pass!!
Thank you for your help.

Save
__________________
Diana in CT

Our Last visit to Disneyland: 6/26/13

Disneyland 1996 trip pics HERE

Save
My PassPorter Bookshelf
justnicksmommy is offline  
 
Reply With Quote
Old 02-02-2017, 01:14 PM   #9
DisneyWitch
Community Rank: Adventurer
 
DisneyWitch's Avatar
 
Join Date: Jul 2010
Location: Baltimore, MD
Concierge Level: 5
Posts: 737

Post Thanks / Like
This worked perfectly for me too - had the same issue. Those darned cookies...thought i ate them all over the holidays...
__________________
¸.•´¸.•*´¨) ¸.•*¨) DisneyWitch
(¸.•´ (¸.•`

~~ Magick is not just for vacations! ~~

My PassPorter Bookshelf
My Previous TripsWDW - May 2011 (POP), Oct/Nov 2012 (CBR), Dec 2014 (POFQ), Oct/Nov 2017 (POFQ)
DisneyWitch is offline  
 
Reply With Quote
Reply




Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Printing from new LIVE! WDW Guide? Her Dotness Using Your PassPorter: Tips and Answers 36 02-19-2020 06:57 AM














Please login or register to hide these ads -- it's free and easy!

All times are GMT -5. The time now is 03:26 PM.

-->

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Feedback Buttons provided by Advanced Post Thanks / Like v3.4.0 Patch Level 1 (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
(c) 1998-2017 PassPorter Travel Press/MediaMarx, Inc.
Celebrating 19 Years of Making Dreams Come True
Ad Management plugin by RedTyger