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Old 12-28-2015, 03:42 PM   #1
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Live Chat CMs are kinda clueless...

So I am chatting live with a CM via the Disney website and she doesn't know what a PIN code is. Thinks I am referring to the code you punch in with your Magic Bands for charging at the parks!!!
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Old 12-28-2015, 03:45 PM   #2
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And she is trying to tell me that all the offers mailed are exactly the same as those on the website.
I'm pretty sure I've gotten different deals with a PIN code.
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Jennifer / Eeyore is my favorite!!

OMG - He's sooooo grown up!!!! And an EAGLE SCOUT!!
I can still remember my cute little Tiger Cub!

2016 Reading Goal - 75 books
My Countdown Counting down to: Opticon - meaning I get to stay at the Contempo!
My Previous TripsDisneyLand - Nov-Dec 2002 / Caribbean Beach @ WDW - Nov-Dec 2004 / Coronado @ WDW - Nov-Dec 2007 / Wedding in Maui - March 2009 / Animal Kingdom Lodge @ WDW - Nov-Dec 2009
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Old 12-28-2015, 05:43 PM   #3
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I always try to be optimistic with the day and age that we're in and the availability of those live chats, but after my last run in with one with my cable bill and the fiasco it created...never again (at least for awhile)!

Unfortunately, it seems good old fashioned calling is usually your best bet.
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Old 12-28-2015, 06:58 PM   #4
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And she is trying to tell me that all the offers mailed are exactly the same as those on the website.
I'm pretty sure I've gotten different deals with a PIN code.
She's mistaken.

After DH booked a special offer deal from MDE for our recent trip, I got a PIN code that gave us a much better deal after juggling the major parts.

All we really needed to do was tinker with our dining plan to save another $1000!

However, we called Disney to find out if we could keep the essentials AND use the PIN code.
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Old 12-28-2015, 07:56 PM   #5
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She's mistaken.

After DH booked a special offer deal from MDE for our recent trip, I got a PIN code that gave us a much better deal after juggling the major parts.

All we really needed to do was tinker with our dining plan to save another $1000!

However, we called Disney to find out if we could keep the essentials AND use the PIN code.
I thought so...I'll be making some calls soon.
J
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Jennifer / Eeyore is my favorite!!

OMG - He's sooooo grown up!!!! And an EAGLE SCOUT!!
I can still remember my cute little Tiger Cub!

2016 Reading Goal - 75 books
My Countdown Counting down to: Opticon - meaning I get to stay at the Contempo!
My Previous TripsDisneyLand - Nov-Dec 2002 / Caribbean Beach @ WDW - Nov-Dec 2004 / Coronado @ WDW - Nov-Dec 2007 / Wedding in Maui - March 2009 / Animal Kingdom Lodge @ WDW - Nov-Dec 2009
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Old 12-29-2015, 12:30 PM   #6
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So funny thing happened when I opened my e-mail this morning....I have a PIN code waiting for me!!! Not for the right time period, but a 30% off code!
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Jennifer / Eeyore is my favorite!!

OMG - He's sooooo grown up!!!! And an EAGLE SCOUT!!
I can still remember my cute little Tiger Cub!

2016 Reading Goal - 75 books
My Countdown Counting down to: Opticon - meaning I get to stay at the Contempo!
My Previous TripsDisneyLand - Nov-Dec 2002 / Caribbean Beach @ WDW - Nov-Dec 2004 / Coronado @ WDW - Nov-Dec 2007 / Wedding in Maui - March 2009 / Animal Kingdom Lodge @ WDW - Nov-Dec 2009
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Old 12-29-2015, 01:39 PM   #7
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So funny thing happened when I opened my e-mail this morning....I have a PIN code waiting for me!!! Not for the right time period, but a 30% off code!
Too bad, because that was the one I got.

Keep hoping! Sending that you get another for your timeframe.
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Old 12-29-2015, 02:39 PM   #8
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Too bad, because that was the one I got.

Keep hoping! Sending that you get another for your timeframe.
Keeping fingers crossed!
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Jennifer / Eeyore is my favorite!!

OMG - He's sooooo grown up!!!! And an EAGLE SCOUT!!
I can still remember my cute little Tiger Cub!

2016 Reading Goal - 75 books
My Countdown Counting down to: Opticon - meaning I get to stay at the Contempo!
My Previous TripsDisneyLand - Nov-Dec 2002 / Caribbean Beach @ WDW - Nov-Dec 2004 / Coronado @ WDW - Nov-Dec 2007 / Wedding in Maui - March 2009 / Animal Kingdom Lodge @ WDW - Nov-Dec 2009
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Old 12-30-2015, 12:28 PM   #9
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I also got a code for up to 30% off the room. In fact, I got three different ones! One came in my email, one in the regular mail, and then a couple of weeks later, a second in the regular mail. I checked online special offers several times, and there was no 30% off deal, ever.

If only Disney had known that I fully intended to use the first code, they could've saved themselves the trouble of sending the other two! Now my room is booked. I actually only received 20% off, because we stay value, but 20% off a value room is a good deal. Once I got 25%, but that was the only time.

I know what you mean about those live chat folks. I can pretty much assure you that most of us know as much, maybe more, than they do.
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Old 12-30-2015, 03:24 PM   #10
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They call them "Unique Offer Codes" now. CMs will be deliberately obtuse if you say PIN offer.
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Old 12-30-2015, 03:46 PM   #11
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They call them "Unique Offer Codes" now. CMs will be deliberately obtuse if you say PIN offer.
That is just silly....I sometimes wish they would stop renaming stuff!! Just makes it confusing!!! However...thanks for the info. I'll file that away for future reference.
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Jennifer / Eeyore is my favorite!!

OMG - He's sooooo grown up!!!! And an EAGLE SCOUT!!
I can still remember my cute little Tiger Cub!

2016 Reading Goal - 75 books
My Countdown Counting down to: Opticon - meaning I get to stay at the Contempo!
My Previous TripsDisneyLand - Nov-Dec 2002 / Caribbean Beach @ WDW - Nov-Dec 2004 / Coronado @ WDW - Nov-Dec 2007 / Wedding in Maui - March 2009 / Animal Kingdom Lodge @ WDW - Nov-Dec 2009
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