As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
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I just bought a new computer. I had it 1 week and it died. I called customer service and after 1 hour and 45 minutes and 10 different people I am getting a new computer. Am I the only one that thinks this is totally ridiculous? By the time I was finished I was in tears and so frustrated I couldn't stand talking to anyone. It made me mean and nasty and the poor last person I talked to was trying to make me happy but by that point I don't think it was possible. I asked to speak to a manager several times and kept being told it wasn't possible. At the end the last person said "my manager would like to talk to you". REALLY! GGGGGRRRRRR Just had to vent...very frustrated.
That's horrible. I'm so sorry you had to go through that. At least you're getting a new computer. I would make sure you complain about the horrible customer service. Because lets face it almost two hours, 10 people, being told it's not possible to speak with a manager, only to have the last person you talk to tell you that you're getting a new computer and their manager wants to speak with you is horrible customer service. Actually I think it qualifies as atrocious. I think I would have told the first person who told me it wasn't possible for me to speak to a manager to make it possible and now would be a good time to do it.
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That's terrible!! The first person you talked to should have been able to fix it or at least turn you over to a person who could do so immediately!! A long letter of complaint is definitely in order.
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I'm sorry that you had to endure that horrible customer service. Especially when you asked to speak to a manager and no one would put you through to one. At least you are able to get a new computer!
Well my new computer came after waiting 2 weeks. They were to put a return label in the box so I could return the computer that doesn't work. I have 10 days to return it. Guess what? No label. So another call to customer service. ggggggrrrrr Not a happy camper after my last experience with them. This time it only took 30 minutes on the phone and talking to 3 different people to get my return tag emailed to me so I could send the other computer back. Hopefully this computer works. I have been trying to find an address to write a letter to Dell about there poor service but have yet to find one. Oh well I'm not stressing over it because I know vaycay is right around the corner.
Edit: Found an address! Guess who's writing a letter this weekend.
This past Christmas, I got my two oldest each a new laptop.... One of them broke/stopped working in less than 24 hours... Spent a ridiculous amount of time on the phone.... and then same as you; waited a week to get a box to send in broken computer.... got the box, mailed broke computer.... two weeks later got the new one.... so basically it took about a month.... Ugh!
Then I got myself a new laptop about four months ago and it had almost the same problem within a month.... Had to go through the whole process for mine as well... Bla!
I hope nobody takes this wrong way. I am not trying to be critical of anyone. It's inexcusable for a brand new computer to stop working, and customer support should not bring us to tears, ever...but, this kind of thing is exactly the reason I have converted to Apple products. It has taken me a while, because as we all know they are more expensive, and I am not wealthy. So, I've done it one piece at a time, year by year. They are just quality items. They don't last forever, but they do last far longer than any PC I ever had.
I'm sorry you had so much trouble, Jackie. I hope this is the end of your struggles over this issue.
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and so frustrated I couldn't stand talking to anyone. It made me mean and nasty and the poor last person I talked to was trying to make me happy but by that point I don't think it was possible. I asked to speak to a manager several times and kept being told it wasn't possible. At the end the last person said "my manager would like to talk to you". REALLY! 
GGGGGRRRRRR Just had to vent...very frustrated.
Jackie
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