Anyone else experiencing this at Photopass - limiting borders or no borders available? - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Anyone else experiencing this at Photopass - limiting borders or no borders available?
I'm trying to edit my photos and add borders today. In the past, borders have been available for every photo and if I wanted, I could add every border to a single photo. Today however, for my Ohana's photo for example, I was only allowed to add one border. I brought up the original photo, selected the border I wanted, then saved it. When I brought up the same original photo a second time, no border options came up. The same thing happened to my 1900PF photo - I added one border, then the border options didn't come up again. I then moved to my BB photos and for the first 6 or so photos, no borders came up at all and on the one I did edit, I was allowed to add 2 different borders before they stopped coming up on the original photo. Is anyone else experiencing this or is it just me? If that's the way Disney is going to do it this year, it's kind of a disappointment as they do have quite a few nice borders but I suppose it will save me tons of time if I can only do one or two borders per photo instead of 5 or 6.
I had a lot of difficulties with the site. If you go in and out of the site you can sometimes get back to the borders and continue to add. It took me many tries and quite a bit of frustration. Sometimes no borders would populate in the box so I would just move on to other pictures and add to them, log out and back in again. Just be persistent. Good Luck!
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I didn't have any issues with our OHana photo. We were there at the end of May, and I worked my pictures in June.
I even had four different photos; one for my family, my inlaws, then BIL and nephews, then all of us together. I added a bunch of different borders to all four originals.
It could be something new? I know with all the of the borders I added to the photos we came out with three discs full of pictures. Maybe they are trying to limit that now? Or it just could be a glitch in the system.
That stinks- as if adding borders isn't a big enough pain with the site??
Disclaimer: I'm not very tech savvy but I have a few tricks that I always try when having computer issues. One of them is clearing my cookies and amazingly that seems to solve a lot of issues I run into on the Internet. Maybe it's worth a try?
Otherwise, you should definitely call Photopass and ask if their site is having issues or something? That's not cool if they are going to limit the borders in this manner.
I had problems when I was trying to edit my DL/DCA pictures. I ended up not buying any because I couldn't get any borders to work on any of them. Luckily we didn't get very many, so it wasn't that big of a deal for me.
But I was curious why it wouldn't let me add them.
Oh yes - I've definitely had problems. And if I remember correctly, I couldn't use every border for every print - different options at different times. It was frustrating last December.
YES!!!! I just e-mailed them about it. It worked okay last night, but this morning, there are entire groups of photos where it shows no borders are available, but they were there last night. Sometimes, once I add a border, the border choices go away completely for the entire group. I've logged out and in multiple times to no avail. Really annoying!
__________________
-- Beth
"There are moments of life worth purchasing with worlds."
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Haven't heard back yet, but I just tried again. I am still having similar issues, but only with different sets of photos. I can add borders now to ones I couldn't modify before. It must be an issue with their program, rather than a new limit they're imposing. Just keep trying!
__________________
-- Beth
"There are moments of life worth purchasing with worlds."
All, it seems they are experiencing a "bug in the system" dealing with borders. This is the response I received today:
"Thank you for contacting us regarding DisneyPhotoPass.com.
Regretfully, we are experiencing some technical difficulties with the
ability to add borders to your photos at this time. We have forwarded
your request to our technical team for further assistance. Please allow
up to
three business days for our team to research your request.
We suggest logging into your Disney's PhotoPass account after the
three-day period to confirm if
your Disney's PhotoPass photos are successfully generating borders.
If you are unable to see your Disney's PhotoPass borders within your
account after this time frame,
please reply to this message so we can further research your request. "
For what it's worth, I was able to edit all photos last night with borders. I haven't tried today, though.
__________________
-- Beth
"There are moments of life worth purchasing with worlds."
yes! I thought it was me, but being this is the first time using the site I wasn't sure if you could add bordersto every photo, I logged on this morning,t then when I went back in now it let me do more borders but not for every picture.
Registered Message Board Members save 30% off PassPorter guidebooks! When you register you'll have access to a discount coupon good for 30% off the list price of PassPorter books in our online store.
I was going to work on them last night and was having the same problem. I had already done a bunch of the MK ones with multiple borders and no problems last week. If I changed from one folder to another (like from MK to AK), some had borders available while others didn't. The ones that did have borders available, the border option would disappear sometimes after saving an edited photo. I just figured it was a site issue and it'll get resolved before I need to order the cd anyway.
I haven't worked on my photos in a couple of days but it did seem to be a computer glitch as on Thursday I believe it was, I was able to add borders to all my photos except the ride ones and I could add as many borders as I wanted. Just like every Disney site, this one requires patience too.
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