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Old 07-19-2011, 09:54 PM   #1
cluver
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Food Allergies and Counter Service Restaurants

We have been to WDW a couple of times with DS who has multiple food allergies. We have had many wonderful experiences with table service restaurants, because I have let them know about the alleries ahead of time and they were wonderfully accomodating.
We are going again for 3 1/2 days in September and won't be doing many table service meals. I know I should talk to a manager at the counter service places and ask to see the ingredient book.
My question is: Do I wait in line and THEN ask to talk to the manager and THEN look at the book? Won't this cause a long line behind me? Is there a way to talk to a manager and look at the book BEFORE getting in line?
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Old 07-19-2011, 11:28 PM   #2
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Unless the lines are really low, I usually find the nearest cast member to the line and explain to them why I need to see a manager. I've never had to wait long.
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Old 07-20-2011, 01:30 AM   #3
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I agree that you should ask a cast member if the line is long. Sometimes the chefs can handle your questions. If it is something like gluten free buns then allow for up to 20 minute or even more for special preparation of food.
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Old 07-20-2011, 03:15 AM   #4
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I've found that at a CS restaurant if I tell the CM who is taking the order that I have an allergy she directs me to the counter where I meet with the kitchen manager. Then I tell my order to the CM at the registers. They basically cut you back in line!
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Old 07-20-2011, 09:12 AM   #5
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When we went with our DS who has a milk allergy I got researched the food offerings at each park ahead of time and tried to find things that would not contain any milk and then asked about anything that was iffy when we got there. We stayed at the ALL-Star Music during this trip and actually called ahead and talked to one of the Chefs to discuss what they could do. You have to call during nonpeek eating hours but they were willing to talk to us and were very helpful. Once we were there we again spoke to them and everything was taken care of. I was really surprized by how willing they were to take care of him. He got Milk-free pancakes for breakfast each day and loved them. I guess my message is don't be afraid to call them and ask for information.
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Old 07-20-2011, 11:39 PM   #6
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My DBF also has a special dietary need. When we went to WDW, we would wait in the line at CS restaurants (we were there during a slow time of year so the lines weren't very long anyway) and let the CM at register know that we needed a special dietary prep. She had us talk to the kitchen manager and he was able to get the meal DBF wanted without the nuts and seeds that cause him so much pain.
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Old 07-21-2011, 12:25 AM   #7
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well at pop, whenever a guest with an allergy comes, we have a button system that notifies the head chef of the day to come out and speak to the guest.he explains each offerings, and even prepares a special meal for the guest, no problem,
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Old 07-21-2011, 04:46 PM   #8
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Also if you Know what CS you'll be eating at, time and date, you can call ahead and make arrangements. In the Open Mouse book, which is the PassPorter book for those with special needs, there was a story of a woman who arranged for something kosher at a CS in Torrowland, a place they don't normally carry that thing she wanted. She gave the the place, date and time and it was all good.
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