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Old 10-15-2010, 07:28 AM   #1
DSNYD
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Dining Ressies Disappeared!

I know they just revamped the dining reservation system, but I heard it was supposed to be back in business today.

I just went in to check on my ressies, and half of them are missing! I even put in my confirmation number and nothing is coming up.

Anyone else have this issue today? Is it just because the system is "rebooting" itself?

I'm going to call Disney today, but still... I'm having a panic attack in the meantime!!!
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Old 10-15-2010, 08:09 AM   #2
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Oh no! I haven't gone in to look at mine yet (and now I'm kind of scared to do so). Let us know what you hear when you call. Good luck -- hopefully it's just because of the system work they were doing this week.
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Old 10-15-2010, 08:10 AM   #3
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I'm glad you posted this! I just checked, and three of my five reservations for January are missing. I'm on hold with WDW Dining as I type this. I'll post any info I learn once I speak with a rep.
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Old 10-15-2010, 08:28 AM   #4
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Just got off the phone with WDW Dining. The rep verified all of my reservations and assured me that the system was still recovering from it's recent upgrade. She said the "missing" reservations should eventually reappear online.
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My Previous TripsWDW (always at monorail resorts) every 2 or 3 years from age 2 through high school; GF 1/1993; GF 2/2002; Poly 7/2002; GF 8/2003; CR 2/2010; GF & Poly 9/2010; CR 4/2011; Poly 9/2011; GF 10/2011; DCL 9/2012; CR 1/2013; AKL & Poly 1/2014; SS & GFV 9/2014

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Old 10-15-2010, 09:03 AM   #5
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Mine aren't missing per se -- I'm getting a message that the system is unable to retrieve reservations.

When I called, the recording said they're doing another upgrade on 10/19!
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Old 10-15-2010, 09:10 AM   #6
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A few of mine are missing too but I figured they are still upgrading and will appear later.
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Old 10-15-2010, 10:10 AM   #7
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I just got off the phone with them...everything is fine! PHEW!!!

She said it's happening to a lot of people and it's because of the upgrade, as other posters have mentioned.

I didn't need THAT little jolt of excitement this morning! LOL
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Old 10-15-2010, 10:22 AM   #8
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I just called and mine are all there.
Biggest problem -- they're under phone numbers I no longer have.
Despite changing our phone number in the system every time I've booked a trip since 2005, they all show up with the phone number we had in CT in 2002! Luckily I have the confirmations printed out, because if I had to pull that number out of my memory bank while standing at a hostess station I'd be up a creek.
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Old 10-15-2010, 10:30 AM   #9
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I am glad I have my confirmations printed out too. At least I will have something to show the CM at the resturant if my reservation has disappeared.
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Old 10-16-2010, 11:20 AM   #10
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I'm glad I saw this, as I just got the same message just now. I guess the upgrade is taking a while to bed in...
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Old 10-16-2010, 08:41 PM   #11
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Glad I printed mine, cause they are gone too! Good to know they're still in the system somewhere! Thanks for the info.
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Old 10-16-2010, 08:58 PM   #12
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The ADR I added yesterday shows up, as do 3 others, but the rest are gone Glad to know what's going on. I'll keep checking.
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