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Old 08-08-2010, 02:33 PM   #1
MBUS
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Question Question re Fuel Surcharge credit

I was finishing up our cruise documents today and saw this notice: "Fuel Supplement Onboard Credit: The cost of the fuel supplement charge has been applied as a refundable Onboard Credit to this reservation." When I called DVC - we paid for our cruise with a combo of points (2 ppl) and cash (4 ppl), and we have 2 cabins - I asked how much this credit might be. They had no idea, and said it might fluctuate and there is no way to know how much until we check in. Has this happened to anyone? I am wondering if it will be a small credit - maybe $25 - or a larger one - $100 or more. It will be a nice surprise either way, but if anyone has any personal experience with this I'd love to hear it.

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Old 08-08-2010, 10:54 PM   #2
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Sorry, no idea. At this point, cash reservations don't have the fuel surcharge applied, so there are no credits, either. It seems to have something to do with how DVC has "priced" the staterooms, point-wise.
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Old 08-09-2010, 10:09 AM   #3
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On our June 24 Northern Europe cruise, I believe it worked out to a credit of $35/person. And we'd booked on points and cash, and got the credit for all 4 of us. Not sure if it's based on number of nights - this was a 12 night cruise.
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Old 08-09-2010, 02:32 PM   #4
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Fuel Surcharge Credit- the mystery continues

I called both DCL and DVC today to inquire as my reservations for WBTA indicates there is a credit. DCL was clueless and referred me to DVC. According to a supervisor there, if you were charged a fuel supplement when making a DVC reservation using points, it would have been as a separate transaction. It would be placed on a credit card at the time the reservation was made. If you made no separate transaction, you have no credit coming. (Royal Caribbean wraps it all up in one transaction).

The fuel surcharge credit apparently shows up on every reservation whether you paid it or not.
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Old 08-10-2010, 10:39 AM   #5
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Thanks everyone. I guess we'll wait and see when we get on the boat. I am surprised that DVC and DCL are not willing to sort this out over the phone. I won't expect much.

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Old 08-10-2010, 08:45 PM   #6
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We received the same credit on our Med cruise and it was only for DVC members that booked using DVC points. Cost was around $175 for the two of us
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Old 08-11-2010, 11:31 AM   #7
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We received the same credit on our Med cruise and it was only for DVC members that booked using DVC points. Cost was around $175 for the two of us
We had a differnt credit from DVC - $100/person. That plus the fuel credit gave us over $500 in credit, which was REALLY nice! Covered our couples villa!
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Old 09-03-2010, 07:14 PM   #8
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Well, we're back and we had an amazing time! We did have a credit waiting for us. It was $32 for 4 of us (15 and older) and $12 for 2 of us (age 10 and 13). That totals $152! We used it to pay for the wine package. It was a pleasant surprise to get the credit, even though it was so difficult to establish if we'd even get one.

thanks everyone for sharing your experience!

Beth
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