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Old 12-14-2009, 01:09 PM   #1
kbear91
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Another PhotoPass ?

We leave for WDW in 9 days. I got an email today titled Your Vacation Is Almost Here ____ Family. It has a link to PhotoPass in it, however when I click on the link I can't seem to get a special pre-purchase offer on the Cd. At the bottom of the email it says PhotoPass offer only available prior to check in. What am I doing wrong?

Thank for your help.
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Old 12-14-2009, 04:35 PM   #2
Mystic
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Did you do online check in? If so that could be why you're getting that message. I would give photopass a call.
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Old 12-14-2009, 06:08 PM   #3
kbear91
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No, I haven't done the online check-in. I have tried two different computers, for some reason I can't even add the photopass cd to my cart at all. I have contacted PhotoPass, waiting to hear back from them.
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Old 12-14-2009, 06:20 PM   #4
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I wish I had an answer for you. I am sure Brad will end up telling you what you need to do! My only thought is at checkout sometimes sites will take of the discount then??? Good Luck and have a great trip
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Old 12-14-2009, 10:24 PM   #5
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Is anyone else having problems with the photopass website? I can't add the photopass cd to my cart at all.
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Old 12-14-2009, 10:36 PM   #6
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Sometimes my firewall will block things like shopping sites and I won't be able to add things to a cart until I turn it off. It's a longshot but maybe try turning your firewall off?

If nothing else, like others have said, give photopass a call. I'll bet they can help you out.
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Old 12-15-2009, 09:56 AM   #7
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I believe (but don't have direct knowledge or a link) that this is how they are handling this now.

Why don't you check BradK's site with great info on PhotoPass. I'm sure he addresses it there:

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Old 12-15-2009, 10:25 AM   #8
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you'll have to create an account/log in and then click the link to see the pre-purchase offer. I believe that might be the issue.
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Old 12-16-2009, 11:28 AM   #9
kbear91
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Well I officially give up. I am being told that it sounds like my link is bad & not working correctly. I have been on the phone for the past hour, with various, Disney customer service dept.s I keep being passed back to PhotoPass, they won't help at all. The last phone call ended with me asking who could help me resolve the issue, when the PhotoPass person begin to yell at me, it was not them etc.... She was extremely rude. I am still in shock over her behavior, as I never got ugly, raised my voice, or said anything ugly. I think I'm just going to throw in the towel.

Thank you very much to all of you that tried to help & for listening!!
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Old 12-17-2009, 03:05 PM   #10
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The photopass discount is in a different email -- the one captioned "Must Sees for the __ Family"
As I recall, the discount wasn't called out in the email, only revealed when you clicked the link.
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