As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
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Hi, my friend just returned from WDW and had a few cast members at her resort give her a really hard time about somethings she was asking. Who could she email to voice her complaints? TIA!
That's unfortunate! But, with the amount of people and traffic at Disney, it's bound to happen.
Thankfully, in my own experience, I have found that Disney takes guests' concerns seriously and is fairly proactive when it learns of breakdowns in its usually fantastic customer service.
So when correspondence seems necessary, I have found that snail mail seems to be the better method of contact and, as such, your friend should write to:
Walt Disney World Guest Relations
P.O. Box 10000
Lake Buena Vista, FL 32830
Good luck to your friend and I hope she gets the resolution she's looking for!
Here's the email address for WDW Guest Communications. This is the email address I use to contact Disney to commend any CMs we come in contact with that give us stellar customer service on our trips. We've always gotten a phone call within 3 weeks of sending in an email.
This is not the generic email that you get on the main Disney website. You will get an email back stating that they've received your email message and that someone will be in touch with you. It may take up to three weeks for them to call you back but someone WILL call you. I have never had someone NOT call me within the three weeks of sending the email.
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Wow, something would have had to go really wrong for me to expect compensation. I do think Disney needs to be made aware of very poor behavior and exceptional behavior, though.
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Originally Posted by Eeyoresmom
Wow, something would have had to go really wrong for me to expect compensation. I do think Disney needs to be made aware of very poor behavior and exceptional behavior, though.
What a timely thread. I was going to post a message today to ask if anyone had an e-mail address for Disney Customer Service. So thankyou for raising the question
yeah I had a very bad attitude lady on the phone when I called Disney this morning about something concerning my upcoming stay.
When that happens, immediately call back and explain (nicely!) that you just had a bad experience and you'd like to speak with a supervisor. Then give the supervisor the details, including the CMs name if you have it, the time you were on the phone and any other pertinent info. They will take the information and will retrain the CM as needed. This is much better done immediately, rather than take the time to send the note -- "strike while the iron is hot" works best in situations with phone personnel.
You shouldn't expect anything other than their gratitude for helping to keep their CMs well-trained and as excellent as we've come to expect.
Hi, my friend just returned from WDW and had a few cast members at her resort give her a really hard time about somethings she was asking. Who could she email to voice her complaints? TIA!
If it was limited to the one resort, I'd definitely send a letter to the General Manager of the resort. We did that once, got a call back several days later, and it turned out that she knew who the CM was before I identified him. The managers keep track.
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