12/5/09 Cruise Change - Letter - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Old 10-07-2009, 08:36 PM   #1
scothen
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Smile 12/5/09 Cruise Change - Letter

I understand that DCL was sending a letter concerning the change to the port of call from St. Croix to Tortola. Has anyone received the letter, and if so, is there any mention of an onboard credit or other gift because of the change?

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Old 10-07-2009, 08:41 PM   #2
Belle Giselle
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I heard the same from DCL but to date, I also have not seen a letter and the website is still indicating St Croix cruise but Tortola is in the excursion part. I agree they should compensate for the change with an onboard credit or other gift because of the change which was done after the 75 days was up. We were very disappointed when the changed occured as we had chosen this cruise for St Croix port of call.

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Old 10-08-2009, 01:49 AM   #3
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Interesting... thanks for the heads up.
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Old 10-08-2009, 07:48 AM   #4
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Quote:
Originally Posted by Belle Giselle View Post
I agree they should compensate for the change with an onboard credit or other gift because of the change which was done after the 75 days was up. We were very disappointed when the changed occured as we had chosen this cruise for St Croix port of call.

Unfortunately, they are not required to visit any port. If you read your cruise contract, it states
Quote:
The vessel. . .may remain in port, proceed by any route and deviate from or change the advertised or intended route at any stage of the voyage.
I know how disappointing it must be, though!
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Old 10-08-2009, 03:29 PM   #5
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Thanks for the reminder...
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Old 10-08-2009, 10:23 PM   #6
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A couple of years ago, we were deviated from cozumel to Nassau (due to hurricane damage in Cozumel) on fairly short notice. There was no compensation made for what was (clearly) a downgrade in port. No big deal -- it was within the contract, but my experience would be to assume there will be no adjustment, with the possible exception of adjusting if there are differences in the port fees.
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Old 10-11-2009, 01:18 AM   #7
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As far as reimbursing for port fees, this went to court about 6 years ago and the Fla AG settled with the three lines involved when they pointed out that they also didn't charge if there was an increase. THAT must have been a tad embarrassing.
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Old 10-11-2009, 01:00 PM   #8
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I'm a bit disappointed but we chose this cruise for the dates not the port as we will be celebrating our 31st anniversary on board by having dinner in Palos that night. We'd have chosen this specific cruise regardless. I'm glad that Disney realized the port would be so overcrowded that a change was for the best.
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Old 10-19-2009, 12:56 PM   #9
Lanie
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I'm a little bummed about the change in ports (Tortola doesn't have any historical stuff to do, which is what we wanted), but they are the experts!

However, I would have appreciated a letter or a phone call... I just logged in one morning and saw that one of my excursions got cancelled...
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