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Old 10-29-2008, 08:40 AM   #1
honeybee723
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Stupid Waitlist Question

Okay, this may be the dumbest question ever asked on the board but, when everyone says they call to check on their waitlist, what do you ask them exactly? The reason for this question is that I'm currently booked at my home resort at SSR, my parents are booked at their home resort at AKL. I waitlisted myself to stay at AKL since it would be easier for us to travel as a group (I'm pregnant and my husband has MS). It's getting down to the wire, and we're almost to our 31 day mark, so I called a couple of days ago, and just asked how my waitlist was looking. All I was told was that I'm still waitlisted for AKL. I kind of felt stupid because I already knew I didn't have the room because I went online and checked before I called.

Am I asking the right question when I call
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My Previous Trips1981 to 1992-Various times and hotels, especially DTD Royal Plaza, 1993-Swan, 1994-CB, 1995- DTD Double Tree, 1996-AS Music, 1997-POR, 1998-GF, 1999-AS Music, 2001-YC, 2001-Off Site, 2002-AS Movie, 2003-AKL, 2003-AS Music, 2004-AKL, 2005-CB, 2006-POR, 2007-SSR, 2008-DCL Wonder/Pop, 2008-SSR, 2009-DCL Magic, 2010-DCL Wonder/BWV, 2010-BCV, 2011-AKLV CL, 2012-BCV, 2012-AKLV, 2013-DCL Dream/AKLV, 2014-BCV, 2015-AKLV/AKLV CL, 2016 BWV, 2016 AKLV CL, 2017 POLY

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Old 10-29-2008, 11:44 AM   #2
spiceypj
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yes, madam!!!

you are getting close to the 31 days - so would call again and get them to check for you while you are on the phone.

you might get lucky!

members who have not already canceled will cancel before 30 days so the points won't go into holding.
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Old 10-30-2008, 11:15 AM   #3
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Based upon what I have read on the Internet, it appears that DVC's waitlist system doesn't operate in realtime. In other words, if someone cancels an exact match for my waitlist request, the room does not instantly get booked in my name. Instead there is a process which runs in the afternoon which attempts to match waitlist request to currently vacant rooms.

It's probably an issue of computing power in DVC's systems. Having a process continuously running which evaluates the waitlist vs. room vacancies would require a lot of resources.

That said, here's what occasionally happens. Someone cancels a room at 10am. At 11am a member calls who just happens to be waiting for the dates/room/resort that were canceled. The member says "can you check my waitlist request." Lo and behold, the member is told that the request just came thru.

IMO, this is more of a coincidence than anything else. Reading a handful of DVC forums, I maybe see this story once every 2-3 months. So it doesn't happen often.

Often times it leaves the member thinking that he/she may not have gotten the room if not for the phone call. But honestly I think the odds of someone else calling about those exact dates/resort/room size/room category before the waitlist process had run for the day are pretty slim. Chances are the same member would have gotten the room via the waitlist later in the day.

The other issue that occasionally happens with the waitlist is that requests will disappear. This one is harder to quantify. Every so often you'll read a member say "I asked to waitlist, called 2 months later to check and was told there are no waitlist requests on my account." Impossible to tell what's happening here (CM didnt' set-up waitlist correctly to begin with, computer error, member was mistaken, etc.) Again these are few and far between. I guess it wouldn't hurt to double-check.

Hope that helps.
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Old 10-30-2008, 11:30 AM   #4
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Actually, I just called, because I have been on a waitlist for Jan 1 for 4 months! They had 4 different options for me, and all of them were on my waitlist! I grabbed what I needed, and then asked about the waitlist situation.

He said that what REALLY happens is that if someone cancels, it FIRST goes into the "general inventory", and if someone calls in the minutes/hour it takes to get through the computer system onto the "waitlist inventory", then it is available to be booked!

I would definitely call every day before you go just to be sure. I was hoping for and got the Animal Kingdom!

Good Luck, and Happy Halloween!
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Old 10-30-2008, 01:16 PM   #5
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Thanks everyone for your helpful advice. When I was originally waitlisted for SSR, I just patiently waited, and lo & behold it eventually came through...I never called them once. At first I thought I would be bugging them because as "tjkraz" stated, it all seems like coincidence, and if it was going to happen it would happen without me calling.

With that being said, since it's getting so close, I thought it wouldn't hurt to try. I'll try again a couple of more times before we leave, but if not, it looks my me and my parents are staying on two different ends of the earth on this trip
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Old 10-30-2008, 02:06 PM   #6
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I just log into the members website and check there.
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Old 10-30-2008, 02:29 PM   #7
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Originally Posted by poohlover View Post
He said that what REALLY happens is that if someone cancels, it FIRST goes into the "general inventory", and if someone calls in the minutes/hour it takes to get through the computer system onto the "waitlist inventory", then it is available to be booked
That's pretty much what I was trying to describe. The waitlist requests don't get processed immediately (in realtime) thus cancellations are first returned to the general inventory. What I would question are the odds that someone would actually call looking for an exact match before the waitlist is processed.

For instance, let's say I call at 1pm today and cancel an AKV Jambo House Standard View One Bedroom for June 1-6. What are the odds that someone will call between 1pm and whenever the waitlist is processed (4pm? 5pm?) looking for that resort (AKV), room class (Jambo Standard View), room size (One Bedroom) and dates (6/1 to 6)? In most cases I suspect these cancellations roll right to the waitlist and all is well.

We have used the waitlist 4-5 times ourselves and have always been offered something.

Calling daily is certainly an option, but not a catch-all. If you call at 10am, it won't help you if someone cancels at 11am. If you call at 2pm, someone could cancel at 3pm. It's really just a stab in the dark.
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Old 10-30-2008, 03:18 PM   #8
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Originally Posted by tjkraz View Post
Calling daily is certainly an option, but not a catch-all. If you call at 10am, it won't help you if someone cancels at 11am. If you call at 2pm, someone could cancel at 3pm. It's really just a stab in the dark.
You're 100% correct. It's basically a gamble, and I'm one of the most unluckiest people you will ever meet
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My Previous Trips1981 to 1992-Various times and hotels, especially DTD Royal Plaza, 1993-Swan, 1994-CB, 1995- DTD Double Tree, 1996-AS Music, 1997-POR, 1998-GF, 1999-AS Music, 2001-YC, 2001-Off Site, 2002-AS Movie, 2003-AKL, 2003-AS Music, 2004-AKL, 2005-CB, 2006-POR, 2007-SSR, 2008-DCL Wonder/Pop, 2008-SSR, 2009-DCL Magic, 2010-DCL Wonder/BWV, 2010-BCV, 2011-AKLV CL, 2012-BCV, 2012-AKLV, 2013-DCL Dream/AKLV, 2014-BCV, 2015-AKLV/AKLV CL, 2016 BWV, 2016 AKLV CL, 2017 POLY

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Old 10-30-2008, 09:43 PM   #9
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You're 100% correct. It's basically a gamble, and I'm one of the most unluckiest person you will ever meet
Well, how about we give you some good luck pixie so you have a chance?
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