Oh No - My Friends Trouble at Her Resort About This Page:

[TinkerBelz]

My friend went on vacation with her family. They went to the Bahamas first and then ended their trip at Disney. I had coached her, but she wasn't terribly interested in tons of help. Which is fine.

She went to check in and somewhere along the line (in the Bahamas she's expecting) her Credit Card was compromised and someone charged up her full balance. That was the card she was going to pay the resort with. Well, that was the first she knew about it and it of course was declined and she was like "Oh no, what's up with that" and they went and got a manager and he treated her very badly and made some sort of comment about "that's what happens when you don't pay the bill". She said she was mortified.

Now she HATES Disney and is writing them a "hate-Disney" letter. I feel so terrible for her as it was their first (and most likely) their last trip.

I think Disney should be told because they will lose potentially a lot of money as these people can spend it and have 3 kids and she plans on having another and they would have been "regulars". Plus I'm sure someone in the "higher up" would want to know this.

She was able to pay for the resort while she was there so I'm not sure why they were so rude to her. I just feel so bad. She lives far away from me and we only briefly chatted online as she had just gotten home and was dealing with the credit card stuff. But she's calling me tomorrow. I only hope I can soothe things for her.

Why should one bad apple spoil the whole bunch for her and her lovely family?

Yvonne

[rescuesk]

Whoa!

She definitely needs to report that manager to his manager. I'm at work and don't have the email, I know it's guestservices.com or something like that.

Perhaps if her complaint is resolved in a timely and courteous fashion, it will change her mind. No one should be treated like that, EVER!

[hktmom]

which resort was this at? Who made that manager better than anyone else? Poor skills it sounds like to me...

I'm sorry this happened to her! I hope she'll give it another try someday, and I'm also hoping Disney will find a way to show her they are mortified too.

Heather

[gwugirl03]

That's terrible. I hope I never run into anyone in Disney like that.
I have had something like that happen before though. The company I have my pet insurance through took out three payments in a month. When I called to inform them they had overdrawn my bank account, the guy said to me "Maybe you should learn to balance your checkbook!". Ooooohhhh I was so mad! He didn't even listen to what had happened and when he learned it was their fault, he did not even appologize. Needless to say, I called his boss the next day.
I hope that your friend will give Disney another chance in the future. It sounds like she got the worm in an otherwise wonderfully sweet apple.

[Jenny Pooh]

Yikes! She should write about the manager and give Disney a chance

[LuvMinnie]

Oh No...I'm so sorry for your friend having to deal with a jerk like that. Hopefully she can get things cleared up in a timely manner.

She certainly should call, e-mail & write Disney a detailed letter of what, when, how & who was so terribly rude to her. I've never seen that type of behavior at Disney. I hope they will show her they too are not pleased with such unexceptable behavior. If she is calm enough to listen, let her know jerks (unfortunatly) are everywhere & she doesn't want her family to miss all the "Magic" & Wonderful things Disney has to offer because of one bad experience. Here is a bit of pixie dust for goodluck!

[disneymom9092]

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Yikes! She should write about the manager and give Disney a chance

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[mestitch]

That was a ridiculous way for the manager to handle the situation!! Someone above him should definitely know what happened and how his CM treated the customer!

[tinalouwho]

She should definitely report the manager. She should also give Disney another chance. I understand that she was humiliated but like everything else in life you need to find the good. Did she have fun at Disney? Did everything else go alright? Please let us know after you talked to her. I hope everything is okay

[CAT4WDW]

That is terrible how she was treated and she definitely should follow through with her complaint, so that this does not happen again. I agree that hopefully she won't let this rotten apple spoil the barrel. There are so many wonderful memories and time that can happen at Disney, don't let this one incident dictate your total decision about Disney.

Catherine

[RobDVC]

A call or letter to Disney explaining the situation should do the trick.

[Diz]

Oh, how terrible!

Let's hope she likes Disney's response enough that she gives Disney another chance.

There's so much than can wrong with our credit cards. The manager needs additional training.

I remember our very first trip to WDW. We flew from Buffalo. We purchased an entire package and stayed at then, Buena Vista Palace. When we checked into BVP, the clerk said the card was being denied. I was mortified. She asked if we flew. I said yes. She said she'd had a lot of problems with the airlines charging twice. She was so nice about it plus she was right! One call to the cc company and the double charge was deleted. She never made me feel like a criminal or a low life and that's the way it should be.

Hope your friend calms down and gives Disney another try.

[DISNEYGOOF]

[ QUOTE ]
Oh, how terrible!

Let's hope she likes Disney's response enough that she gives Disney another chance.

There's so much than can wrong with our credit cards. The manager needs additional training.
She asked if we flew. I said yes. She said she'd had a lot of problems with the airlines charging twice. She was so nice about it plus she was right! One call to the cc company and the double charge was deleted.



[/ QUOTE ]I've had that happen with the airlines. They always drop the overcharges but does anyone know why some airlines double charge in the first place?