Forums Closed
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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
Best wishes for a wonderful and magical new year!
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Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.
To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link.
If you think you've already joined, log in below now. If you don't remember your member name or password, please visit our Member Name and Password Recovery page. You are also welcome to contact us.
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04-29-2005, 09:21 AM
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#1
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Community Rank: Explorer 
Join Date: Jan 2004
Location: Kissimmee, FL
Concierge Level: 6
Posts: 10,481
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Dealings with Guest Relations
My sister, mom and I went to MK for Christmas last year. Since it was such a busy time a year and we wanted to see all the special Christmas shows and the parade we spent 90% of our time at MK (we made it to MGM to see Osborne lights and I went to Epcot to see Turtle Talk).
Anyway I was on a quest to get my photo taken with Pluto with antlers. To my disappointment we searched all over MK and didn't see ANY characters posing for photos in holiday garb. I was very disappointed. We did see decked out characters in shows and parades but none were posing for photos dressed in Christmas/holiday attire. I came home very disappointed.
I decided to write a letter to Disney explaining my disappointment and asked for an explanation. I KNOW I had seen characters dressed up at MGM, Epcot and AK but we didn't see any at MK (even on Christmas day!). I received a reply to my letter asking me to send a copy of the hopper pass I used. I figured she would just check if I had actually been there during those times or make some sort of record of my concerns. I got a call yesterday from a lovely lady named Rachelle. She told me that at MK the characters only dress in their holiday clothes during MVMCP. She said she didn't have any photos of Pluto but she would send me a photo of Minnie & Mickey dressed up. I said that was cool (I would have been perfectly happy with that). Then she added since we had such a miserable, wet, cold Christmas she was going to add a day on to the hopper pass that I sent her a copy of. I was shocked. WOW...talk about customer service! I didn't expect to get a park day out of this...but I wasn't about to turn her down!  |
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04-29-2005, 09:33 AM
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#2
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Community Rank: Legend Extraordinaire 
Join Date: May 2004
Location: Ohio Football Hall Of Fame
Posts: 42,304
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Re: Dealings with Guest Relations
That is wonderful Robin!! Disney usually can't be beat when it comes to customer satisfaction!!
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04-29-2005, 10:17 AM
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#3
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Community Rank: Scout 
Join Date: Sep 2002
Location: Lafayette, LA & BCV
Concierge Level: 7
Posts: 4,751
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Re: Dealings with Guest Relations
That is awesome Robin!!! Enjoy your free Disney day!!!!
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04-29-2005, 10:25 AM
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#4
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Batman's Gal/Mickey's Pal
Join Date: May 2004
Location: Owensboro, KY USA
Concierge Level: 6
Posts: 95,254
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Re: Dealings with Guest Relations
Wow -- it's nice to deal with Disney!
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04-29-2005, 10:32 AM
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#5
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Community Rank: Legend 
Join Date: Jan 2003
Location: East Bridgewater, MA
Posts: 16,143
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Re: Dealings with Guest Relations
Great news for you! See what can happen if you ask? |
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04-29-2005, 11:07 AM
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#6
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But why is the rum gone?
Join Date: Oct 2004
Location: Needville, Texas
Concierge Level: 6
Posts: 12,286
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Re: Dealings with Guest Relations
I am glad it all worked out for you!!! Enjoy that free day!
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04-29-2005, 11:16 AM
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#7
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Community Rank: Scout
Join Date: Jun 2004
Location: Winter Park, FL
Posts: 4,276
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Re: Dealings with Guest Relations
I was 11 when I went to WDW the first time and being the southern girl that I am I wrote a Thank you note to WDW thanking them for my families good time...and they sent me a nice letter back saying how much they appreciated me taking time to thank them. I send a thank you letter now every time I get back for a wdw trip.
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04-29-2005, 12:06 PM
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#8
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Community Rank: Jetsetter 
Join Date: Mar 2003
Location: MD
Posts: 2,038
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Re: Dealings with Guest Relations
That's fab Robin.......
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04-29-2005, 12:31 PM
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#9
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Community Rank: Adventurer 
Join Date: Mar 2002
Location: Minnesota
Posts: 550
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Re: Dealings with Guest Relations
How cool is that. Now you can go get your picture!
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04-29-2005, 12:56 PM
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#10
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PassPorter Message Board Manager
 PassPorter Guide Author
Community Rank: Legend VIP 
Join Date: Jun 2002
Location: Maidstone, Kent, UK
Concierge Level: 3
Posts: 190,285
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Re: Dealings with Guest Relations
That is awesome customer service!  |
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04-29-2005, 04:19 PM
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#11
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Community Rank: Scout
Join Date: Mar 2003
Location: Atlanta
Posts: 4,488
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Re: Dealings with Guest Relations
That's wonderful!
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04-30-2005, 07:32 PM
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#12
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Community Rank: Legend
Join Date: Sep 2002
Location: Michigan's Upper Peninsula
Posts: 27,691
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Re: Dealings with Guest Relations
Wow, Robin, that's terrific. Congrats.
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05-02-2005, 09:12 PM
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#13
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Community Rank: Trailblazer 
Join Date: Feb 2004
Location: Louisville, KY
Posts: 5,064
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Re: Dealings with Guest Relations
Wow, that was so nice!  |
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05-03-2005, 02:54 PM
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#14
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Community Rank: Adventurer
Join Date: Apr 2005
Location: Chicago, IL
Posts: 751
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Re: Dealings with Guest Relations
Wow, awesome. With me, some have been extremely helpful and others seemed a bit disinterested.
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05-07-2005, 11:29 PM
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#15
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Community Rank: Trekker 
Join Date: Aug 2004
Location: Alabama
Posts: 1,692
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Re: Dealings with Guest Relations
Congrats!! What a wonderful surprise!!
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