Anyone ever had dates removed from an existing reservation without your consent? - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Anyone ever had dates removed from an existing reservation without your consent?
So DH and I have quite a few points where we can make several reservations at our 7 month mark for October/November when we prefer to go. I usually have to do this because I'm 99.9% of the time forced to piecemeal together rooms at different resorts simply due to availability; this usually involves using both of my waitlists too!
So, in regard to the waitlist, I had two for this year, one for each of the nights I need for BCV. Last night, one of the waitlists came through! I usually can tell when one has when I log onto the DVC website because my points availability total changes. However, this time, upon looking at my "Upcoming Trips" and seeing the successful waitlist notification, I also noticed I had gained 20 points! So how did I gain a room and more points??
Well it seems that one of my other reservations, for the prior week (we do split stays), for OKW "lost" two nights! I had a ressie for 7 nights and 2 were removed! Like how is that possible? The other thing I don't understand is, there was no notification. I have no phone call, email, notice on the website, nothing to explain why this happened.
So I, of course, immediately go to check for availability to re-book these nights and see that one of the 2 was available, but now I am back to either a waitlist, a miracle, or me escalating this MS (which is likely what I'll do) to get my night back.
But has anyone ever had this happen? I'm no lawyer, and I'm not trying to go the "I will sue!" route, but I'm just questioning the legality of altering existing reservations without any notification, warning, or attempt to replace what was changed. I'm dumbfounded. There goes that security in thinking that once something is booked, it's yours.
Now this is something that I have never heard of or read about occurring - I pray it is a computer issue but definitely recommend getting on the phone with member services ASAP. Keep us posted.
I just got an unexpected confirmation in the mail today and my room had been downgraded. This wasn't DVC, it was a room only with a discount that was fully paid. I was booked at AKL, savannah view, club level. The new confirmation eliminated my club level. I was alarmed knowing that there were no more rooms available in my original category. I called Disney, was calm and patient, and after about 30 minutes on the phone it was fixed. I've had a lot of issues with Disney planning this trip, such as My Disney Experience technical issues, CM not noting my room request and having to call back etc., and now this which has resulted in a lot of my time being spent on the phone. However, the CM did fix the problem. I would call DVC and ask them to restore your two days. Good luck!
I've never heard of that happening. I would call MS immediately.
I wonder if it was a glitch somehow connected with your waitlist. I know that when you waitlist, you have to check boxes indicating if you want to replace an existing reservation, if you give DVC permission to borrow points if necessary to fulfill your waitlist, etc. maybe something went screwy with that on their end.
To update: Called MS and got it all taken care of; they re-booked the entire week, including my missing day that I couldn't re-book myself due to it not being available via the website, but no one could explain to me what had happened.
I tried to ask for my waitlist (it's for one day) to be put through as a good faith gesture for such a "scary" mistake on their part -- it never hurts to ask! -- but, unfortunately, no Disney magic there. Boo.
In any event, I'm glad I got the room back, but, not going to lie, I'm now a little more concerned about the rest of my ressies. I think I'll just have to be mindful to keep an eye on everything else from now on -- just in case!
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So glad they were able to reinstate the missing day. I wish however they would have provided you with some type of explanation for the change in your reservation. I too would definitely keep a more watchful eye on things.
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However, this time, upon looking at my "Upcoming Trips" and seeing the successful waitlist notification, I also noticed I had gained 20 points! So how did I gain a room and more points??
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