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Old 11-13-2008, 09:54 PM   #1
TMWIlson7196
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Confused about SWA credit

I was able to get an $80 credit from my upcoming trip. How do I use the credit for a future trip? I got a confirmation email stateing the change but it doesn't say how I use it. Any help would be great. Thank you
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Old 11-13-2008, 09:58 PM   #2
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If booking on line, when you get to the payment page....there is a section that says something like "apply funds". It is above the credit card info. You fill in the confirmation number and the person whose name was on the credit card that paid for the tickets. It will process the credit and your remaining balance, if any.

You can also book by phone and just give the agent the same info. Just make sure to keep the conf number and purchaser's name handy.

HTH

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Old 11-13-2008, 09:58 PM   #3
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When you want to book a new flight you would go through choose the flights you want and when you get to the Payment screen it will have a option to apply travel funds and you would put the confirmation # from the flight you got the credit from. It will apply those funds you would pay the difference with a credit card on the same form.

Hope that helps
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Old 11-13-2008, 10:02 PM   #4
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Oh so it's the same confirmation number as my current flight?
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Old 11-13-2008, 10:06 PM   #5
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Unless something has changed at SW, your credit is under the original confirmation number. You should be able to pull your credit up on the SW site, too.

danielle

ETA: you would find it under Travel Tools, then view ticketless travel funds....
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Old 11-13-2008, 10:14 PM   #6
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Thank you. Also how do I know when it expires? Is it from today when I got the credit or from when I ordered these tickets? Sorry for all the questios but SWA is new to me I've never flown them.
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Old 11-13-2008, 10:16 PM   #7
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It's one year from the day you made the original purchase, essentially the day when your credit card was first charged.
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