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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

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PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

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Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

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Old 12-16-2010, 09:05 AM   #1
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2011 Online Version "Soft Opening"

Hello!

The online version of PassPorter's Walt Disney World 2011 is now available to those who pre-ordered it through the PassPorter Store. I'll be letting everyone know via our newsletter and direct e-mails to pre-order holders this evening, but I wanted to give our community members here on the message boards a chance to preview it first and give feedback. I've tested it carefully here at the office, and our Guides have also helped me out, but it's hard to test every circumstance and there could still be issues.

To access the online version, simply go to this address to lookup your books and follow the directions:
Lookup My Books - PassPorter's Club Concierge Desk

You don't need your order number -- just the e-mail address and password you use in the PassPorter Store. Should be painless.

If you have any problems at all, please let me know here, by private message, or use the live support button on that page (if available and active).

P.S. No pre-order in the store? You can go to this page to get a sneak peek at the 2011 edition, as well as sneak peeks at all the other online editions and e-books:
http://www.passporterboards.com/concierge/ebooks.php
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Old 12-16-2010, 10:48 AM   #2
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Looks great (had to use my wifes login since she did the preorder). I noticed there is a link to download a pdf version (currently doesn't work). Will we be able to download a PDF version of Passporter in the future? That would be cool as I could then put it on my ipad.
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Old 12-16-2010, 12:28 PM   #3
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Worked great, thanks!
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Old 12-16-2010, 01:30 PM   #4
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Originally Posted by Wolfhunt View Post
Looks great (had to use my wifes login since she did the preorder). I noticed there is a link to download a pdf version (currently doesn't work). Will we be able to download a PDF version of Passporter in the future? That would be cool as I could then put it on my ipad.
We'd really love to be able to offer a PDF download for you, but I cannot get the file lower than 33 MB -- and at that size, the download will timeout. That's why we use the embedded viewer at the Concierge Desk. I will look into another solution, however -- there must be a better way to download large files securely.
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Old 12-16-2010, 05:21 PM   #5
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sooo much Jennifer and Crew! YAY!

Now some of the serious planning can begin.
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Old 12-17-2010, 12:55 PM   #6
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Hmm, not working for me. I'm logging in with the same e-mail address that I used to pre-order, and when I go into My Account, the pre-order shows up, but when I link to the books, everything is in gray and all I can click is the "Sample Pages" preview link.
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Old 12-17-2010, 01:23 PM   #7
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Hmm, not working for me. I'm logging in with the same e-mail address that I used to pre-order, and when I go into My Account, the pre-order shows up, but when I link to the books, everything is in gray and all I can click is the "Sample Pages" preview link.
Ah, that would be because you're using a different e-mail address for your community account vs. your store account. I've updated your purchased items to be linked to your community account's e-mail address, but keep in mind that if you use a different address for store purchases in the future, you'll run into this problem again. I recommend using the same e-mail address for both the PassPorter store and the PassPorter community.

All should be good now -- let me know if it works!
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Old 12-17-2010, 01:40 PM   #8
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Ah, that would be because you're using a different e-mail address for your community account vs. your store account. I've updated your purchased items to be linked to your community account's e-mail address, but keep in mind that if you use a different address for store purchases in the future, you'll run into this problem again. I recommend using the same e-mail address for both the PassPorter store and the PassPorter community.

All should be good now -- let me know if it works!
Wow, I didn't even know I was still using that e-mail address!! I just went into my Community acct. details and saw which one it was. I'll leave it alone for now and change over to the other one at some point in the future (after my book arrives!).

Thanks for your help Jennifer!! Off to take a look!
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Old 12-17-2010, 02:04 PM   #9
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Wow, I didn't even know I was still using that e-mail address!! I just went into my Community acct. details and saw which one it was. I'll leave it alone for now and change over to the other one at some point in the future (after my book arrives!).

Thanks for your help Jennifer!! Off to take a look!
If you'd like me to change your e-mail address here in the community, just let me know.
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Old 12-17-2010, 02:31 PM   #10
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If you'd like me to change your e-mail address here in the community, just let me know.
I just PM'd you. Thanks!!
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Old 12-17-2010, 09:27 PM   #11
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It is not letting me look at the preview.
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Old 12-17-2010, 10:57 PM   #12
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Brenda, did you order a 2011 via the PassPorter Store? If not, then it won't be able to find it to show you. Let me know.
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Old 12-17-2010, 11:37 PM   #13
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The preview uses Flash, so if for some reason you have Flash disabled in your browser (or you're using an iPhone, iPad, or iPod Touch, which don't support Flash), you won't be able to see it.
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Old 12-18-2010, 09:39 PM   #14
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I didn't buy one-I won one via having my tip posted.
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Old 12-23-2010, 11:07 AM   #15
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Problems with viewing the Online Edition are almost always related to e-mail addresses. It's important to use the same e-mail address to lookup your book that you used to order it, otherwise it cannot be located. If you are getting a complimentary book, you don't actually have a pre-order and thus the book can't be looked up at all, but I am still more than happy to give you Online Edition access -- just contact me!

You can cancel a pre-order at anytime -- directions are in e-mail and at our store. E-mail us at orders@passporter.com, call us at 877-929-3273 (business hours apply), or use our live support desk at Help Desk - PassPorter's Club Concierge Desk
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