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Old 08-18-2010, 12:31 PM   #46
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Well, we just cancelled our AAA Disney reservation!!

And booked with Disney directly. I tried something different and it backfired! I know several people who deal with AAA all the time but my experience was unsettling. I knew more than the TA did! I called him Monday first thing about the new discounts. He hadn't heard anything about it so, I sent him the emails I had received. I also told him I had gone on wdw online and come up with $2693 - he calls me back to say he could only get $3300. Hmmmm..... He went back and tried again and came up with the same amount I had. So we booked.

When I called back yesterday to apply a payment, he told me I wasn't able. Full payment was due at check in. I would prefer to be paid in full a few months PRIOR to check in. Also, with AAA, I am unable to access my ressie online like I can with disney.

So, needless to say, I felt really uneasy and dissappointed with AAA. I can't be uneasy with so many people going and it being such a huge vakay. Online I went, to book me a vakay with Disney. First attempt, total came to $2000 more!! Did I miss the boat!? Waited an hour and tried again. Viola! $2693. Booked!

Had to call AAA and give the reason for the cancellation but, maybe it will result in our TA brushing up on his Disney knowledge.

At least all discounts, dates, requests, etc. are still the same AND we are back with Disney. Ressie is already up online to see! Yippee!!!
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Old 08-18-2010, 12:33 PM   #47
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Congrats on the trip! I think it's hit and miss with AAA. There are some really great agents that know Disney, and then there are those that don't!
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Old 08-18-2010, 01:40 PM   #48
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Sounds like it all worked out for you in the end.
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Old 08-18-2010, 02:36 PM   #49
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Congrats on the trip. I agree with you - for that big of a vacation you don't want to be worrying or wondering if everything is going to work out okay.

Looking forward to the next update!
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Old 08-18-2010, 05:19 PM   #50
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Sorry to hear about your experience with AAA. But sounds like it all worked out for the best in the end!
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Old 08-18-2010, 10:18 PM   #51
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Sounds like you made a wise choice to switch!
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Old 08-19-2010, 11:05 AM   #52
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DEFINITELY made the right choice to drop AAA. We called today to request an email confirming the reimbursement of our deposits. First, our TA didn't know anything about it since he was out yesterday (guess no one told him). Second, he couldn't remember the first deposit of $200. AND THEN, he called us RUDE for cancelling!!!!

I promptly called AAA Customer Relations and filed a complaint. Besides being called rude, I explained our prior experiences that left us feeling uneasy with our TA since his knowledge of discounts, payment options and basically everything else was sub par.

A TA called us rude!! I could see saying that AFTER he hung up with us, but not telling us directly! I'm floored!

Sorry, Disney, for ever doubting you!
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Old 08-19-2010, 12:17 PM   #53
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Wow!
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Old 08-19-2010, 02:35 PM   #54
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I would have called Customer Service too! I guess he doesn't want your repeat busy.
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Old 08-19-2010, 03:17 PM   #55
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Good grief!
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Old 08-19-2010, 10:18 PM   #56
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Well, he was one nervy TA! Hope customer service gives him an education!
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Old 08-20-2010, 04:08 PM   #57
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Congrats on the fall trip and all the savings! Sorry about AAA, but sounds like you made a good decision.
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Old 08-21-2010, 01:59 AM   #58
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Cool beans on your upcoming October trip, Jennie. Too darn bad about AAA; I cannot believe the TA called you rude for cancelling. Yay, Disney all the way, girl. Can't wait to read more PTR.
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Old 08-25-2010, 12:03 PM   #59
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Back on track, feeling great about my Disney vacation again.

Rec'd an apology package from the AAA Branch Mgr. It included a lovely letter from her (handwritten not off the computer), a Birnbaum Guide and 2 $25 GCs to the Travel Store. I had expressed my feelings of uneasiness, using that particular office since I thought the TA we had the problems with would probably give us the "stink eye" (actually visited that store on a regular basis). I didn't expect anything as compensation for our troubles, but this was such a nice gesture, I will continue to visit that branch - just not their travel agency.

I also went vacation "stuff" shopping last Saturday. Someone, please stop me!!!!!

I dragged my poor DBF to the new Dollar General near home and went HOG WILD!!! Picked up so much stuff for the trip!! Who spends $149 (after a ton of coupons!) at a Dollar Store?!?!?!? This girl! Found window paint in several colors to decorate our car, sewing kit, eyeglass repair kit, first aid items, Tums, tums and more tums, travel size items, pin the tail on the donkey & jenga (yes, we ARE adults!), over the door shoe holders (to organize toiletries), and an insulated Thermos diaper bag for $9. Yes, diaper bag. Perfect for a day bag for the parks, small, lots of pockets, can hold wet items and protect cameras & phones from getting wet. Oh! And a toothpaste/4 brush holder that has suction cups to keep them off the counter!

I then went to Big Lots for more items.

THEN, went to Party City to stock up on plastic martini glasses, serving plates, cuzzis, silly decorations (this is a party after all!), and anything else that fell under the 50% off summer items category.

THEN, a wee trip to Bath & body Works to stock up on hand sanitizers, shower gels & lotions that were on sale.

Whew! And we still have 5 months to go!!! Our spare bedroom is starting to look like Disney Central again!!

Anyone else goes this off the wall? Please, don't let me be the only one!
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Old 08-25-2010, 12:12 PM   #60
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You're not kidding when you said you went shopping. Congrats on all the purchases.
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