Forum Sponsor: Quicksilver Tours & Transportation - Page 4 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
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i have to say i have had nothing but great service from quicksilver on my past trips and will be booking them again for my upcoming trip in Aug 09.
i have made changes to my bookings (dates/and car to limo) and have found the changes sorted with no problems and the service fantastic. i would have no problems recomending them to anyone who wants a town car pick up in Orlando.
Thanks for the support. The reason you never had a problem is because you've called, or if you had emailed I have answered within 24hours as always for the last 7 years I run Quicksilver. This lady never called nor emailed and claims we mistreated her when all we tried to do was to help her be rescheduled even though we were overbooked for the next day. Oh well, I guess we can not make everyone happy, can we?....
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I have not used Quicksilver (yet) but I have exchanged a few e-mails with Gregory and found him to be very personable, friendly, and quick to respond. As this is the ONLY bad review I have ever read regarding them, I will take it with a grain of salt (no offense to the poster).
Thanks again... :-)) I'm glad I've gotten your support on this. I've been hurt enough and just today had to answer to the BBB because of this lady's personal vendetta....
No worries though, I'll keep my head high and continue the good service I've been providing to you all for the past 7 years.....
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During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).
Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.
Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience.
I've never used Quick Silver Tours and don't know that I will ever have a need to, but I have to say that if I realized the pick up date was wrong and I sent out an email and never heard back, I would have called the company BEFORE my trip to make the changes. Maybe I'm just anal about our transportation, but if I am relying on someone else to pick me up and get me where I need to go (especially when it's Disney ) I would have checked and rechecked my confirmation when it first arrived.
Sorry you were disappointed, but I do feel you need to step up and take responsibility for most, if not all, of the fiasco that ensued. Emails don't always go through, so it's best to double check rather than assume that it was received.
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Me ~ Christina; DH ~ '92; DD ~ '99; DS ~ '06
My reasons for breathing!!! MGM Studios October 2007
I booked Quicksilver with Gregory last June, and I DID make an error on one of my dates. I sent an email and got an immediate corrected itinerary back. I loved every minute of the trip and wrote a PassPorter article about it!
Sometimes I might choose to go with ME to save $$, but never because of not being satisfied.
Wanted to follow up on my previous post. Gregory has been great with my reservation changes and I never wait long at all for an e-mailed response from him regarding any changes I have needed to make. I feel confident that he will be on top of my reservation and look forward to posting a positive review of his services when I return from my July trip. We are a big group of 10 and will really appreciate it if all goes as smoothly as all correspondence so far. Thanks Gregory!
Just booked my transfers tonight for my Oct. trip. We have a late (850pm) arrival and with 2 kids and a DW in a Wheelchair I figured the car service would be a better deal than ME for us.
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Going to book our April 2010 trip tomorrow. We'll be booking Quicksilver for this trip instead of ME. Can't wait to enjoy the outstanding service Quicksilver provides. It's great to have a stress free trip to & from the airport.
Just returned from WDW last week. This was our 2nd time using Quicksilver and once again they did not let us down. Very professional and great service. I cannot remember our drivers name but he was great. He was there waiting for us when we got off the plane and was right on time picking us up on our departure date. Well be calling them again for our next trip in two years.
I have used Quicksilver before and just booked a town car for my upcoming trip to WDW in January. I had changes in my hotel and shot them an email and received a promt reply noting they had updated my reservation. they have never let me down in my travels and I would highly recommend them.
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