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Old 08-23-2007, 10:55 AM   #31
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I've never had a complaint with the cleanliness of any WDW room I've stayed in, but if I did, I wouldn't hesitate to call housekeeping and have them rectify the situation to my satisfaction.

Sadly, I think you're going to find inconsiderate guests at every resort. I've got no complaints at all about guests during my stay at POP, but 2 of the 4 nights we stayed in Concierge in the Polynesian were horrible noise-wise.

Sorry you had a bad experience.
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Old 08-23-2007, 11:02 AM   #32
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Sorry you had such a bad experience.
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Old 08-23-2007, 11:13 AM   #33
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uggh..I would have called the front desk immediately upon finding a messy room. Sorrry to hear that your neighbors were less-than-neighborly.
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Old 08-23-2007, 11:13 AM   #34
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No matter what hotel we stay at, Disney or not, I always have noted on our reservation a request for a room in the quiet part of the hotel. There is nothing worse than being exhausted after a dy in the parks and not being able to sleep because of the noise at the hotel. This request seems to work well for us.

Now we are DVC members and have had absolutely no issues with noise at least at WDW!
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Old 08-23-2007, 11:18 AM   #35
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sorry about your rotten stay...it really ruins a trip
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Old 08-23-2007, 11:33 AM   #36
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You know, it seems like you read about more and more negative experiences at the value resorts these days. I hope that write to WDW and let them know about your experience. It doesn't matter if you're staying at a value, moderate or deluxe; yo're shelling out a lot of money and deserve Disney quality where ever you are.

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Old 08-23-2007, 11:47 AM   #37
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I'm sorry to hear about your experience. Did you happen to call and complain about the noise, the messy rooms, or the items outside? Whether or not you did, I would suggest writing a letter to Disney to express your disappointment.

Unfortunately there does seem to be a decline in the level of service provided by various areas of WDW. I expect some wear and tear on the rooms, but there seems to be something missing in that gold-star service & surroundings that was there before. I try to remember that thousands of people visit the parks daily and ultimately, Disney is a business. Do we think they should be cutting housekeeping staff, of course not. But when it comes down to it, the dollar rules.

Well, that was rather pessimistic of me. Really, I go and have fun. I haven't had a bad resort room experience yet. We've run into some of the cheerleading and other tour crowds, and yes it can be annoying. So we now plan our trips accordingly. Avoid the Pop Warner crowds, etc.

We have stayed at other hotels (non-Disney trips) around our city and state, and we've maybe had two times where the rooms were not up to my idea of cleanliness. I politely went to the front desk and asked if we could have another room. Both times, the staff was very accomodating and switched us no problem. I look at it this way, I'm paying for the room so I need to be happy.

I hope this doesn't ruin your possible future trips to Disney.
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Old 08-23-2007, 12:00 PM   #38
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It's unfortunate that you had such an unpleasant experience. I hope in addition to registering here to post your issues you emailed this to Guest Relations at wdw.guest.communications@disney.com as well. What were the CMs responses when you went to or called the front desk from your room?
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Old 08-23-2007, 12:04 PM   #39
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Gross. Now I am glad I cancelled my reservation for October!
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Old 08-23-2007, 12:38 PM   #40
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i love the pop. IMHO, you get what you pay for at the value resorts. frankly, i'm there to experience disney world, and the hotel is just somewhere to sleep. i'd rather pay less than $100 a night than $300 a night if i'm only going to see the insides of my eyelids. i've never had a problem with the pop being to loud or dirty, but i guess i'm too tired or hyped up on adrenaline to realize it.
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Old 08-23-2007, 12:45 PM   #41
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Sorry to hear you had a bad experience. I've always had a good time at POP. I've had really good mousekeeping, and just average. I've had noisy neighbors, and quiet ones. Unfortunately, there's always a chance there will be rude people who don't consider other people. I try to be a good neighbor, but some don't. Luckily, I've never been at POP when there has been a big tour group there. I can see where that would take away some of the "magic". Definitely write a complaint. They need to know what is going on in the resort.
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Old 08-23-2007, 12:58 PM   #42
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I agree, sometimes it is the group. And it is definitely the differences between mousekeepers. Our first stay was HORRIBLE and our second was wonderful. And BTG have alot to do with it.
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Old 08-23-2007, 01:00 PM   #43
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I don't think that it is just because POP is a value resort, we have stayed at moderates and heard lots of noise sometimes, and we stayed at a deluxe and had noise problems also (especially late at night when the child up above our floor decided to run back and forth across the floor while we were trying to sleep below). I think noise comew with the terrritory for the most part and that real quiet is a special perk when you get it. But then again, maybe not. Anyway, I just don't think being a value is the only reason you might get noise (just maybe more of it).
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Old 08-23-2007, 01:04 PM   #44
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Lightbulb

I think it's summertime and a lot of other things not just one specific type of tour group. Let's face it, when it's hot and steamy nobody is in the best frame of mind so even the tiniest aggravation seems larger than it actually is.
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Old 08-23-2007, 01:26 PM   #45
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Sorry to hear about your trip. We've stayed at POP twice before and we usually ask for a room on the top floor. That way, at least we don't hear people walking on the floor above us.

We were thinking about taking my mom to POP for Thanksgiving for her first trip to WDW, but after your report, I now may reconsider staying there.
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