Forum Sponsor: Quicksilver Tours & Transportation - Page 3 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
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Hi, We are going to need to a ride to church on May 10,2008 and am staying at the AKL. I am not too comfortable taking a cab with just my daughter and myself and was thinking of other options. Any ideas ??
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1Honeymoon 89 off property,2All Star Music 96,3All Star Sport 98,4All Star Movie00, 5Wilderness Lodge 03,6Shades of Green 05&Double Tree 05&Animal Kingdom Lodge 05 x2(7)
8Old Key West 05 x2(9), 10Wilderness Villas06, 11Old Key West 07& Coronado Springs 07&
Animal Kingdom Lodge 07,12-14Animal Kingdom Lodge 08x3,15Animal Kingdom Lodge 09,16Treehouse/cruise 09,17Old Key West1/ 10,18POP 5/10,19Saratoga/ Kidani 1200/10,Treehouse/AKL conceirge12/11, 21Boardwalk5/12
This looks to be a nice way for my wife and I to kick off our honeymoon on July 4th. I decided to just go with the Sedan but i'm thinking maybe I should have went with the Limo. Once We get back I'll post on how everything went .
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Hi I have a group of 10 people, 4 adults and 6 children (and luggage)that need transportation next July from Orlando International to the Orlando Marriott World Center Resort and then from there to Port Canaveral. We will then need to be picked up from Port Canaveral and taken to the Disney Yacht Club Resort. Think we can make this work?
During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).
Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.
Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience.
During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).
Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.
Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience.
Hi,
As it seems you held to your promise to give us a bad review here and also to AllEarsNet. Too bad this bad reviews are a complete lie and an exageration in your part. Folks here have known me for a long time and know it is virtually impossible I would have treated you that way. In the other hand I remember being yelled at and, yes, saying I would hang up the phone if you continued mistreating me. I also remember threats of credit card disputes if I did not do everything the way you wanted.
You made a mistake and tried in all ways possible to blame us. Our driver was already at WDW to have you picked up when we called and you said your pick-up was for the next day. You confirmed on that phone call that both your confirmation email and business card your driver gave you upon arrival said Nov. 15th. You than claimed an email was sent changing the date, very convenient right? Obviously we never received that email. On our confirmation it clearly says to CALL for any changes so to avoid misunderstandings like this one. How could you know (if you did indeed send this email changing the pick-up date) we received it??? Wouldn't it be wise to have called and reconfirmed. Also, why not call as soon as you received your confirmation, or better yet, when our driver confirmed for the second time the Nov. 15th return date when you arrived at your resort on Nov.13th?
The total you would have to pay to reset a pick-up for the next day would have been $75.00 but we offered you a $25.00 discount, so $50.00 for a one way trip. You declined that offer! You offered no proof of an email for a date change and we NEVER received a single phone call from you.
Rest assured, we did all we could to help but there is only so much we can do. Our policies are very clear in big red letters on top of all confirmations, our drivers reconfirm and give a card with date and pick-up times on it, and you still are blaming us for your own mistake.
As it seems you held to your promise to give us a bad review here and also to AllEarsNet. Too bad this bad reviews are a complete lie and an exageration in your part. Folks here have known me for a long time and know it is virtually impossible I would have treated you that way. In the other hand I remember being yelled at and, yes, saying I would hang up the phone if you continued mistreating me. I also remember threats of credit card disputes if I did not do everything the way you wanted.
You made a mistake and tried in all ways possible to blame us. Our driver was already at WDW to have you picked up when we called and you said your pick-up was for the next day. You confirmed on that phone call that both your confirmation email and business card your driver gave you upon arrival said Nov. 15th. You than claimed an email was sent changing the date, very convenient right? Obviously we never received that email. On our confirmation it clearly says to CALL for any changes so to avoid misunderstandings like this one. How could you know (if you did indeed send this email changing the pick-up date) we received it??? Wouldn't it be wise to have called and reconfirmed. Also, why not call as soon as you received your confirmation, or better yet, when our driver confirmed for the second time the Nov. 15th return date when you arrived at your resort on Nov.13th?
The total you would have to pay to reset a pick-up for the next day would have been $75.00 but we offered you a $25.00 discount, so $50.00 for a one way trip. You declined that offer! You offered no proof of an email for a date change and we NEVER received a single phone call from you.
Rest assured, we did all we could to help but there is only so much we can do. Our policies are very clear in big red letters on top of all confirmations, our drivers reconfirm and give a card with date and pick-up times on it, and you still are blaming us for your own mistake.
Have a great day,
Gregory Nicolas.
I would like to avoid squabbling over details in this forum. Needless to say, the company and I disagree about some of the details regarding this transaction. I feel that the tone of this post clearly captures the reason that I was dissatisfied with the company's customer service. There is something to be said about treating your customers respectfully and cordially, both during the transaction and afterwards.
I would like to avoid squabbling over details in this forum. Needless to say, the company and I disagree about some of the details regarding this transaction. I feel that the tone of this post clearly captures the reason that I was dissatisfied with the company's customer service. There is something to be said about treating your customers respectfully and cordially, both during the transaction and afterwards.
The tone here was taken because I felt, as you said it yourself, this matter could have been delt between us. You took the time to register just to post a bad review and give your version, I just answered to my defense which is only natural. As far as I'm concerned this matter was closed, you decided to keep going and do all you could to hurt our good reputation.
i have to say i have had nothing but great service from quicksilver on my past trips and will be booking them again for my upcoming trip in Aug 09.
i have made changes to my bookings (dates/and car to limo) and have found the changes sorted with no problems and the service fantastic. i would have no problems recomending them to anyone who wants a town car pick up in Orlando.
I have not used Quicksilver (yet) but I have exchanged a few e-mails with Gregory and found him to be very personable, friendly, and quick to respond. As this is the ONLY bad review I have ever read regarding them, I will take it with a grain of salt (no offense to the poster).
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