Magical Express - strange reply about extra luggage tags - Page 2 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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The extra luggage tags arrived in today's regular snail mail. So this drama is officially over. I guess the overnight delivery of confirmation of one of my flights was a fluke. And I'm still speechless about the conversation with the phone rep. Thanks everyone for your help and for helping me to keep perspective
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Don't let your heart be filled with sorrow, for all you know, tomorrow, the dream that you wish will come true.
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DME may have hired some new people. We received our tags/booklet last week. I called to request a 2nd set. Conversation went like this:
Me: I’m calling to request a 2nd set of luggage tags since we are flying on Southwest.
DME: Can I get your Last Name, First Name, Date you are flying, etc…
Me: I gave her the information.
DME: Okay, I found your reservation. If you haven’t received your Disney's Magical Express information yet, it may still be on the way. I would give it a week or so yet.
Me: No, I received it today. I’d just like to get a 2nd set of luggage tags as we are flying Southwest and can check 2 bags.
DME: So you received your booklet, but there were no luggage tags?
Me: No, ONE set of tags AND the booklet arrived today. I would like a 2nd set of tags. We are flying Southwest and can check 2 bags.
DME: You want a 2nd set of tags? Was the information not correct on the first set?
Me: The information was fine – all correct. I would like another set of tags. Southwest allows you to check 2 bags per person.
DME: Oh, you want a duplicate set of tags. Alright, I will have another set sent out to you. Feel free to discard the first set. Is there anything else I can do for you?
Me: No. That will take care of it.
I thought it was a recreation of “who’s on first?”. I am wondering what, if anything, might get sent out to us. I’ll give it a week or so, then call again. It’s a good thing she couldn’t see the expression on my face during this conversation!
Magical Express - strange reply about extra luggage tags
Oh good grief!! I feel your pain. At least I know it isn't just me. My favorite part is "feel free to discard the first set".
Who's on first ? [emoji12]
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__________________
Don't let your heart be filled with sorrow, for all you know, tomorrow, the dream that you wish will come true.
Oh good grief!! I feel your pain. At least I know it isn't just me. My favorite part is "feel free to discard the first set".
Who's on first ? [emoji12]
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I had to call DME today to request a luggage tag for my dad & was totally expecting something bizarre since reading this thread. I was kind of disappointed the CM knew exactly what I wanted & it wasn't a problem. Lol
Well that now explains my trouble of getting a second tag!
I received the ONE yellow tag back in April of this year. MY trip wasn't until May 18th. On the back of the label I called the number. The woman on the other end asked me questions about my trip. I said to her all the other times I had gotten 2 tags, but this time I only received one.
She said that this wasn't new and since I was flying Southwest that DME only gives ONE tag per person. That you have to call to get another one. It was a very confusing conversation because she kept telling me that I only received one tag for last year's trip- I didn't argue with her.... but neither tag came overnight.
So strange!
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Kate in PA All our dreams can come true, if we have the courage to pursue them- Walt Disney
It was a very confusing conversation because she kept telling me that I only received one tag for last year's trip
Kate, in her defense, this is the third year from DME that we've only received one tag each even though they know we're flying Southwest. I've always had to call for a second set of tags for us.
You may have just "gotten lucky" and accidentally gotten extra tags. I have only received 1 tag per person for the last few trips. Since we just started flying SW, I have always had to call for extra tags.
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