It pays to email your complaints to Disney!!! - Page 2 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
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PassPorter's Free-Book to Walt Disney World It’s hard to believe anything is free at Walt Disney World; but there are actually a number of things you can get or do for little to no cost. This e-book documents over 200 free or cheap tips to do before you go and after you arrive. You could save a considerable amount of money following these tips. Perhaps more importantly; you can discover overlooked attractions and little-known details most people whiz by on their way to spend money. Click here to see free sample pages from the e-book! Get this popular e-book free of extra charges when you join the PassPorter's Club for as little as $4.95. A club pass includes access to all our other e-books; e-worksheets; super-size photos; and more! This e-book is also available for separate purchase in the PassPorter Online Store for just $5.95.
All these seem to be issues about the lodging. I wrote to complain about not feeling very safe in the queue for Toy Story Mania. She listened well and asked me many questions. Then she asked, 'well what can we do for you?' I can't really remember what I said, but at first I was just kind of insulted-here I am informing them of an issue that I thought had affected many people's enjoyment but I was probably the only one to bring it to anyone's attention, and she was trying to make me out as some griping complaining person who just wanted something free. I think she did end up by saying something like we appreciate you taking the time to let us know and we will forward this to safety or something, and that made me feel better.
By no means am I complaining that other people 'got something,' It sounds like those were all warranted things for which you should have gotten compensated and I am so glad you were. My situation didn't really warrant any compensation, I just wanted the safety issue reviewed.
But here, even people who were materially compensated are saying they are so glad someone listened to their real concerns, repeated back what they thought was the problem, and told them about a plan to take care of the issue so other people don't have that problem in the future. I think it is a great attitude for a business to have to want to improve in the future as well as make customers happy.
It's too bad not everyone has had a positive follow-up experience. I guess it depends on who you deal with. The girl I dealt with was very sweet and empathetic and agreed that our experience was less than magical. She was a pleasure to chat with. She even called me back today (on a Sunday!) because she hadn't received my fax - which doesn't seem to work outside the U.S. for some reason. We got it all taken care of and she is mailing the day passes.
what was the Toy story safety issue? all the stairs up and down? that seemed crazy to me at HS and unsafe for my mom navigating my dad. we should've gotten the guest assistance card for things like that.
Canada Amy -To see the long version of the Toy Story episode-see my trip report called 'Yacht Club Grown-up Family. To make a long story short- there were crowd control issues...or lack thereof. It just kind of freaked me out that we stood in this big huge square room for hours without a CM in sight-no phone cell service and a lot of testosterone flying. Many of the other queues leave some lanes open or there is an obvious exit route for an emergency, or at least a CM to talk to if there is a problem.
I hope your issue gets 'more resolved' and more magical.
We had a fanny pack of quarters and pennies stolen at Tusker House in 2009. I was crying mainly because there was no way we were going to make it for the Lion King show because of it. Not only did they replace the fanny pack- we were given front row at the Lion King Show and got to meet the cast afterwards. It was soooooo worth losing those pressed pennies! Lol! It's one of mom and dads favorite memories and one of my all time favorite pics. They also loved the shirts we were wearing as the theme that year was Hakuna Matata!!!
Disney took care of us on our last trip. The biggest problem was communication and lack of maintenance to our room. I just needed one person to follow up and carry out what they promised to do in the 1st place. After several talks to a manager and a complaint to DVC, we were given back one night of points. Which was nice and I wasn't expecting it. I am happy they have good follow up.
Disney took care of us on our last trip. The biggest problem was communication and lack of maintenance to our room. I just needed one person to follow up and carry out what they promised to do in the 1st place. After several talks to a manager and a complaint to DVC, we were given back one night of points. Which was nice and I wasn't expecting it. I am happy they have good follow up.
We had a similar experience at Saratoga Springs. It took three days to replace a broken drawer in our room. The manager credited us with $75 because he said he couldn't return the points. (Don't know why-unless it was because they were borrowed points?) Anyway, I appreciated the thought, but it certainly took a lot of my time DURING our trip to get the problem resolved. I would have preferred not to appear the "b--complainer".
I received a call back once on a complaint I had. The lady was very nice and at the end of the conversation she said that she would send me complimentary passes for preferred seating to Wishes. I thought it was very nice of them.
I was comped two, two day park passes after having a serious issue at the CR. It took me requesting to speak to a manager several times before I got one that actually helpful.
I have actually had better customer service at Hilton and Marriott properties. When I have had an issue in the room, I was usually comped the night's stay.
I once received one of the opinion postcards to fill out online after a trip. We had a great trip and I let them know that but there had some things we had problems with so I let them know when asked. I never heard anything back but was very happy to see each thing had been addressed when we returned 2 yrs later. I probably wasn't the only one to complain but it made me feel like they actually paid attention to what I had said.
PassPorter's Free-Book to Walt Disney World It’s hard to believe anything is free at Walt Disney World; but there are actually a number of things you can get or do for little to no cost. This e-book documents over 200 free or cheap tips to do before you go and after you arrive. You could save a considerable amount of money following these tips. Perhaps more importantly; you can discover overlooked attractions and little-known details most people whiz by on their way to spend money. Click here to see free sample pages from the e-book! Get this popular e-book free of extra charges when you join the PassPorter's Club for as little as $4.95. A club pass includes access to all our other e-books; e-worksheets; super-size photos; and more! This e-book is also available for separate purchase in the PassPorter Online Store for just $5.95.
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Our last WDW trip as a family 
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