Poor Housekeeping/Customer Service at the Polynesian - Page 2 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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We stayed at the Poly this past December, and didn't have any issues. I think that you can get varied service levels at any of the hotels, so I really wouldn't let the complaints stop you. It's a gorgeous hotel and a fantastic location. We absolutely loved it and would go back in a heartbeat.
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Stayed at the Poly twice and almost chose it again for this trip, but decided to try something different. Had no problems with housekeeping or any CM except the one who checked us in on our last trip. She wasn't bad. Just no personality or friendliness. However we found out later that she had just returned from being out with a death in the family. So we're pretty sure that was it. Having worked in the service and hospitality industries before, I know that you're supposed to leave your personal problems at home. I also know just how hard that can be during hard times. Anyway I'm rambling. My point is that even though 95% of the time Disney CM's are bright and cheerful, they're human as well. I'll just say I've only had two bad experiences with CM attitudes ever. And none bad enough to complain to Disney about.
Many, many trips to the Polynesian. Is everything perfect every time? No, but we've had better experiences there than most other resorts. When there have been problems, we have found most cms ready to help. If one doesn't, there's tons of others to ask.
With all the Dresorts we've stayed at, we do the following:
*We ask if there's any possible way to change rooms if something is so bad that it is ruining our magic
*We work with mousekeeping for cleaning - leaving a note with specific problems and a nice tip ALWAYS works!
*And yes, we call several times if something needs changed (i.e. a broken iron/board, missing towels)
Unfortunately, you may find a not perfect room anywhere on property so if the Polynesian has the atmosphere you want this trip - go for it! Just be ready to be calm - but firm. Don't get over-excited and never, ever yell. What's that saying? You can catch more bees with honey than vinegar.
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