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Old 11-15-2015, 03:45 PM   #1
Victoria L.
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Points in holding

So, Passporters, a question for you:

We recently had to cancel our trip (we were scheduled to stay at Bay Lake Towers November 7-14. We are owners at Bay Lake) because my husband was hospitalized. He is doing much better and we're now trying to figure out how to use those points.

We have an October use year, and understand we can use those points up until September 30 of 2016. We have been told, of course, that we will have only a 2-month booking window in order to "reuse" these points.

Does anyone have experience with this scenario, and ideas as to best time to try to use them? We've looked, for example, at two months from now (not that we would go then anyway) and there is no availability at all at any DVC property. Are we going to probably face this any time of year -- or might there be times that are less likely to be fully booked. Are we probably going to have to waitlist and hope for the best?

We had booked a 1 bedroom, but are open to a studio as well. We have 241 points in holding, and only 19 more points available to use (those 19 points would be borrowed from 2016).

Is there any hope that Disney would take pity on us and let us book sooner, based on the fact that we had to cancel due to a medical crisis? When I called to cancel that certainly didn't seem to be in the offing, but you never know if maybe we could argue for an exception being made.

Basically I'm looking for any advice and counsel your wise heads can offer.

Thanks!
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Old 11-16-2015, 03:11 PM   #2
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I never knew about the 2 month booking window. So even if you tried to use them at your home resort, you can't book more than 2 months out? I'd assume you'll need to book at a low use time - no festivals, holidays, school breaks.
You may just need to check availability anywhere, to see what comes up. Have you thought of a non-WDW stay? Vero Beach is lovely, as is Hilton Head.
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Old 11-18-2015, 12:29 PM   #3
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Yup, 2-month booking window. We'd prefer Bay Lake, but would go elsewhere. We also are planning to go to Disney this coming August (we also have a wedding in the area at the same time), and were planning at staying at Boardwalk then (using totally different points, a different contract).

We're now thinking we might book in a regular fashion in May, and try to use those holding points for the August trip, when I suspect we might have slightly better luck.

Thanks for the input! Vero Beach or Aulani both sound wonderful, but I think are not in the offing this year.
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Old 11-20-2015, 11:05 AM   #4
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Points end up in Holding when a cancellation occurs on less than 30 days notice.

The reasoning behind the rule is that the odds of another guest actually booking and being able to use that room on short notice are far lower than when cancellations are made months in advance. Disney sells enough points that if all members are using their points, EVERY room should be filled EVERY night of the year. Any room sitting empty potentially means that a fellow member will be unable to use their points.

Thus the trade-off for cancelling on short notice is that you can only re-book on short notice.

It is unlikely that Disney will make any exception to this rule. Officially their stance is that they offer vacation insurance options to cope with personal emergencies. We've been members for 12+ years and have never purchased insurance. However, we do so knowing that there's a chance we will someday lose points if an emergency arises at the last minute. (That 12 years of vacation insurance would have cost a lot of money!)

The busiest time of the year for DVC has proven to be late-September through the New Year. In the spring and summer there will be many opportunities to book on 60 days notice. April and May between Easter and Memorial Day is one of the slowest periods remaining.

You'll probably end up at Saratoga Springs or Old Key West (if you want to be at WDW), but it's better than losing the points.
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Old 11-25-2015, 10:48 AM   #5
Victoria L.
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Originally Posted by tjkraz View Post
Points end up in Holding when a cancellation occurs on less than 30 days notice.

The reasoning behind the rule is that the odds of another guest actually booking and being able to use that room on short notice are far lower than when cancellations are made months in advance. Disney sells enough points that if all members are using their points, EVERY room should be filled EVERY night of the year. Any room sitting empty potentially means that a fellow member will be unable to use their points.

Thus the trade-off for cancelling on short notice is that you can only re-book on short notice.

It is unlikely that Disney will make any exception to this rule. Officially their stance is that they offer vacation insurance options to cope with personal emergencies. We've been members for 12+ years and have never purchased insurance. However, we do so knowing that there's a chance we will someday lose points if an emergency arises at the last minute. (That 12 years of vacation insurance would have cost a lot of money!)

The busiest time of the year for DVC has proven to be late-September through the New Year. In the spring and summer there will be many opportunities to book on 60 days notice. April and May between Easter and Memorial Day is one of the slowest periods remaining.

You'll probably end up at Saratoga Springs or Old Key West (if you want to be at WDW), but it's better than losing the points.
Thanks for the info! We've never gotten insurance either, and I agree with your reasoning as to why. But I am curious: If we'd purchased insurance, we wouldn't face this short-booking window?

I do completely understand Disney's rationale for the short window, and don't object. I was just curious if they would ever allow for "hardship" kind of exceptions.

Interesting info about slowest booking times. Thanks for that!
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Old 11-25-2015, 11:08 AM   #6
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Originally Posted by Victoria L. View Post
But I am curious: If we'd purchased insurance, we wouldn't face this short-booking window?
Insurance doesn't impact DVC's operating rules but it does allow you to recoup some (or all) dollars associated with a trip which is missed for a covered reason.

I don't want to answer your question definitively since I'm not familiar with the exact terms of any vacation insurance policy. By cancelling a couple weeks in advance, it may have jeopardized your ability to receive insurance compensation.

However, if you had simply left the reservation in place and been unable to travel on the scheduled dates, you would have been eligible to collect compensation per the terms of the insurance agreement. Assuming you had insurance, of course.
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