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So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

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Old 07-26-2015, 10:15 PM   #1
dolphin041599
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Issue with the Spiral binding

Today, I found myself once again, turning the spiral binding as it had become "unbound". I had never had this happen before with a Passporter and wondered why the binding was constantly moving on me (and therefore unbinding my pages), so I took a look at my older ones, and it appears that there is a small piece at each end of the binding to keep it in place.

On the 2015 edition, that piece is missing from the bottom of the spiral binding - there is a piece at the top. Is there any way to fix this? I'd take any DIY hints anyone has to keep the spiral binding from moving. I look at the book so often that it ends ups with 2 or 3 holes on the pages open before I realize it and have to spin the binding back.
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Old 07-27-2015, 09:20 AM   #2
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Good morning!

Every once in a while that little piece at the top or bottom of the spiral breaks off. There are two fixes:

1 - Try to bend a section of that spiral at the bottom yourself to stop this from happening.
2 - Get a new book:
a. If you ordered through PassPorter, send an e-mail to support@passporter.com with your mailing address and we'll send you a replacement copy
b. If you got your book at a bookstore, contact the bookstore to return the copy and get a new one.

Have a great day!
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Old 07-27-2015, 10:15 PM   #3
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I thought it was just my book.


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Old 08-20-2015, 08:39 PM   #4
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Quote:
Originally Posted by Jennifer Marx View Post
Good morning!

Every once in a while that little piece at the top or bottom of the spiral breaks off. There are two fixes:

1 - Try to bend a section of that spiral at the bottom yourself to stop this from happening.
2 - Get a new book:
a. If you ordered through PassPorter, send an e-mail to support@passporter.com with your mailing address and we'll send you a replacement copy
b. If you got your book at a bookstore, contact the bookstore to return the copy and get a new one.

Have a great day!
I ordered the book through PassPorter. I sent an e-mail on August 9th, but I haven't heard back from anyone.
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Old 08-26-2015, 08:21 AM   #5
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Just to follow-up to this post, I found your e-mail in our spam folder on 8/21, replied to that note, and sent a new book (order #9988889). Did you get my e-mail? I checked my spam folder to make sure your reply is not in there.
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Old 08-27-2015, 10:54 PM   #6
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Quote:
Originally Posted by Jennifer Marx View Post
Just to follow-up to this post, I found your e-mail in our spam folder on 8/21, replied to that note, and sent a new book (order #9988889). Did you get my e-mail? I checked my spam folder to make sure your reply is not in there.
Yes, thank you. I received the book yesterday. In fact, you sent 2. Would you like me to return one?
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