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Old 05-15-2013, 01:46 AM   #1
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Rollaway/extra bed at Paris Disney

I'm hoping someone here may have some experience with using a rollaway or extra bed in their hotel room at Paris Disney.

Specifically we are staying at Hotel Newport Bay in June. There are two families. One has a family of five (2ad, 16, 12, 7yo). They booked online through an external website that promised they could add their smallest child when they check in and request a rollaway (child needs to be added for the purpose of park tix, magic hours and included breakfast).

They sent an email to the NPB hotel in December when they booked as a phone call told them to add at check in. It went unanswered...Not one to leave it to chance, the wife calls hotel and they say "no room" for child.

She called website help centre and now they want an extra 3000 pounds to change their resort. (And that means we are at two different resorts instead of together). Looking online, it seems hotels are near full but those that aren't, are very expensive. We paid 950 pounds for our family of 4px for NPB hotel for 6 nights - bargain. Except one child doesn't have a bed or tickets...WWYD?
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Old 05-15-2013, 01:54 PM   #2
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Can they get a second room at Newport for part of the family? One parent in one room with two kids and one parent with the other? Would that be less expensive than changing hotels?

I'm sorry that happened. I imagine it works a lot like it does at WDW and room occupancy is a set number of people.
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Old 05-15-2013, 02:49 PM   #3
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I have no experience with this, as we don't have kids.

I don't know if this is even an option and I know that this wouldn't be staying at a Disney resort, but how about some of the non-Disney resorts? There are lots very close to the RER train line that are reasonably priced. We've stayed at Val d'Europe, which is right by the station there and gives you access to the Extra Magic Hours, which is a nice perk, and we've also stayed at the Tulip Inn Marne La Vallee, which is a couple of minutes walk from the next station down the line.

There are also lots of non-Disney hotels nearby that have bus services - we're staying at the Dream Castle Hotel on our visit in early June and really liked the look of it when we visited it a couple of years ago. They would be a bus ride away, but then again, so's the Newport Bay.

If you are stuck with a Disney resort, there are cheaper ones than the Newport Bay, which might work.

Also, I don't know how it works in Australia, but in this scenario in the UK, I'd be getting in touch with the external website it was booked through and demanding that they sort it out, as they caused the problem originally.

I don't have any other suggestions, but I really hope it works out for you.
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Old 05-15-2013, 09:51 PM   #4
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They used expedia.co.uk and yes expedia are saying they will get it sorted but their best idea of sorted so far is to move resorts to Santa Fe (no air con. only fans - so no deal). They have been told by hotel CMs that the hotel is full (even though they can see availability at other online sites).
My DH thinks they should just turn up and request rollaway as they were told. Staying offsite was not in the original plan but is an option we don't want to pursue as we will have issues communicating between the two families at two hotels...my family does not want to lose the fantastic deal we got (nor do I want to be offsite). Waiting for a call back from expedia now.
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Old 05-16-2013, 01:48 AM   #5
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I hope it all works out for you.

As far as the no air conditioning at Santa Fe goes, to be honest, the way the weather is in Europe right now, I wouldn't worry too much. Unless we suddenly get a heatwave, temperatures are way lower than they should be for this time of the year. We've been in early June before and haven't needed any air conditioning in the rooms.
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