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Old 01-23-2012, 11:17 AM   #1
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If You Ordered a 2012 Looseleaf Text Set...

We discovered yesterday that the looseleaf text set for PassPorter's Walt Disney World 2012 are missing their fold-out maps, which they normally have. Anyone who ordered a 2012 looseleaf text set through us before today will receive another package with a deluxe refill kit (which does have its maps) at our expense. Anyone who orders a 2012 looseleaf text set from this point forward can do so at a 33% discounted list price with the understanding that it has no maps in it. Just wanted everyone to know.
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Old 01-24-2012, 10:29 PM   #2
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Got my text set on Saturday and hadn't realized yet that the maps were missing. Can't you just send the maps? I don't need a second copy of all the other pages . . . and the postage would be cheaper as well . . .

and you could keep the yellow travel pouches for someone else to purchase!
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Old 01-24-2012, 11:53 PM   #3
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If we had the maps to send right now, we would. We're looking into having the maps printed locally, but while we pursue that for future purchasers of the Looseleaf Text, we don't want the folks who pre-ordered to wait longer than you already have. If that means giving you all extra PassPockets, that's the least we can do.
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Old 01-25-2012, 12:21 AM   #4
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Amazing customer service -- only one of the reasons I'll continue to buy a new copy every year!

Thanks,
Ali
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Old 01-25-2012, 11:13 AM   #5
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Quote:
Originally Posted by aligalreilly View Post
Amazing customer service -- only one of the reasons I'll continue to buy a new copy every year!

Thanks,
Ali
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Old 01-26-2012, 10:41 AM   #6
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Originally Posted by aligalreilly View Post
Got my text set on Saturday and hadn't realized yet that the maps were missing. Can't you just send the maps? I don't need a second copy of all the other pages . . . and the postage would be cheaper as well . . .

and you could keep the yellow travel pouches for someone else to purchase!
When I receive my replacement, I'm going to give the one with the missing maps to a friend who is going to be Disneymooning in June. She's never read the Passporter but I'm always telling her about it. She has been to Disney several times with family and with cheerleading, and her family are DVC members, but she's probably still missing some info because she doesn't know Passporter. I mentioned the restaurants we want to dine at on our Oct. trip and she said she hadn't heard of most of them. So she definitely needs some info.

I told her this morning that I'd be sending her my incomplete PP and she is really excited! Can't wait to hear what she thinks of it and hopefully, she'll be ordering the next one.
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Old 01-26-2012, 03:08 PM   #7
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Thank you! Word of mouth and folks sharing/gifting PassPorters has always been very important to us. This particular problem is a new one for us, though... "Just imagine how much better it would have been with maps and a binding!"

Thanks again!
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Old 01-30-2012, 11:20 PM   #8
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As a member of the forums, we already get a 30% discount. Is the 33% discount on top of that or does it replace the 30%? Is the discount automatically added or do we need a code. BTW, do the 2012 issue maps show any of the new revisions in the MK or are they the same as the 2011 issue maps?
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Old 01-31-2012, 02:08 AM   #9
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We reduced the list price by 33%, so any discount code you have is on top of that.

The 2012 MK map shows the entire Fantasyland expansion. We spent a lot of time working that out, comparing construction photos to conceptual drawings, etc. I'm sure there will be one or two things to tweak after the project is finished, but as of now, our map shows more than the new Disney map shows.
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Old 02-01-2012, 12:15 AM   #10
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Thanks. You guys are really great. I have ordered the looseleaf set and have already downloaded the online PDF. Now to copy it onto the sd card in my tablet. I will enjoy having it with me so I can show my friends when asked about WDW. We haven't been able to go since 2008 (job lose, etc.) Now hope that we can get there for December this year (at least for a few days.) I keep buying the guidebooks and hoping. The guidebook is great to just flip through. Not as great as being there but it helps fill the gap. Keep up the good work.
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