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Old 09-29-2011, 09:52 AM   #1
Awdrey
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Didn't scan photopass card??? [how to retrieve missing pictures]

I am here at WDW right now, yesterday I dressed my little girl up like Minnie Mouse and went to the character spot in Epcot where we got here pics with everyone. My camera battery died right before we got to the characters. I whtas sad, but thought well at least we have photopass. When I viewed the photos that night, all but Minnie Mouse pics were ther :O uggggh, I know we gave her the card, but I don't know if she forgot to scan it or not. Does anyone know if there is anyway to retrieve those photos? I'm so sad
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Old 09-29-2011, 09:58 AM   #2
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When you log into Photopass there is a help area that tells you how to contact them for missing photos. Ive used it and got missing stuff back. The sooner you do it the better so you can recall where, when etc.

Disney's PhotoPass | Help | Claiming Disney's PhotoPass Photos

Hope this helps :-)
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Old 09-29-2011, 10:02 AM   #3
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If you can give them where you met the character (like the exact location within the park) and the approximate time, plus a description of your daughter and what she was wearing, they might be able to search through pictures from that PhotoPass person.

It's possible they shuffled cards -- did you get pics of any other guests that obviously weren't yours?
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Old 09-29-2011, 10:06 AM   #4
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Did you check again? Sometimes the photos don't show up immediately. I was once told that they all have to go through quality control.

If they still aren't there, I would go to the camera center at Epcot. They should be able to pull up all the photos that were taken at the Character Spot within a certain time frame, and you can select yours to be added to your card.
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Old 09-29-2011, 11:21 AM   #5
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I've had pictures take a day or so to show up so it could be they're there but they're not yet, KWIM. In the meantime I would contact Photopass just to be on the safe side.
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Old 09-29-2011, 12:25 PM   #6
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DO THIS TODAY:

Go to one of the PhotoPass viewing locations; there is one at each of the theme parks, one at Downtown Disney, and one in the Grand Floridian gift shop.

Tell the CM the date, time, and place where the missing pics were taken.

The CM will then display all PhotoPass pics from that date, time, and location on a monitor. You can pick out those with your DD in them, and the CM will then associate the pics with your PhotoPass card, so they will show up in your PhotoPass account online.

The whole thing will only take about 10 minutes or so.
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Old 09-29-2011, 12:27 PM   #7
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Quote:
Originally Posted by WillCAD View Post
DO THIS TODAY:

Go to one of the PhotoPass viewing locations; there is one at each of the theme parks, one at Downtown Disney, and one in the Grand Floridian gift shop.

Tell the CM the date, time, and place where the missing pics were taken.

The CM will then display all PhotoPass pics from that date, time, and location on a monitor. You can pick out those with your DD in them, and the CM will then associate the pics with your PhotoPass card, so they will show up in your PhotoPass account online.

The whole thing will only take about 10 minutes or so.
Thanks for this info. It's good to know you wouldn't have to go back to Epcot to get things fixed. It's enough of a hassle without changing your day's touring plans too.
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Old 09-29-2011, 12:30 PM   #8
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Quote:
Originally Posted by WillCAD View Post
DO THIS TODAY:

Go to one of the PhotoPass viewing locations; there is one at each of the theme parks, one at Downtown Disney, and one in the Grand Floridian gift shop.

Tell the CM the date, time, and place where the missing pics were taken.

The CM will then display all PhotoPass pics from that date, time, and location on a monitor. You can pick out those with your DD in them, and the CM will then associate the pics with your PhotoPass card, so they will show up in your PhotoPass account online.

The whole thing will only take about 10 minutes or so.
I completely forgot you could do that - thanks so much for "reminding" us that not everything has to be done via email and home computers.
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Old 09-29-2011, 04:39 PM   #9
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Quote:
Originally Posted by WillCAD View Post
DO THIS TODAY:

Go to one of the PhotoPass viewing locations; there is one at each of the theme parks, one at Downtown Disney, and one in the Grand Floridian gift shop.

Tell the CM the date, time, and place where the missing pics were taken.

The CM will then display all PhotoPass pics from that date, time, and location on a monitor. You can pick out those with your DD in them, and the CM will then associate the pics with your PhotoPass card, so they will show up in your PhotoPass account online.

The whole thing will only take about 10 minutes or so.
also if you buy any of the special pictures from the restaurants they can also add them by going here to we did this in 09 and they add them to your photopass account but you have to buy the pictures first and you have to show them the receit before they add it to you photo pass like Ohana and chef mickey's
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